Guest guest Posted January 2, 2004 Report Share Posted January 2, 2004 <<<Shortly after the new year our center will start to receive cellular 911 calls from within our County limits. >>> Lucky you. <<<We plan on working with one wireless carrier to get the ball rolling, then we will have all of the wireless carriers sending their 911 calls to us. >>> That's what San Francisco Emergency Communications did. Actually, first they visited CHP's huge center in Vallejo where they answer 911 cell from the 9 bay area counties and then when they took on cells they started with one carrier and ironed out problems with that one before moving on to the next. That way if there was an issue they knew pretty much which carrier it was and were able to resolve it without a lot of hassle trying to figure out where the problem was coming from. <<<I'm seeking any information based on past experience as to how this may have impacted your center when you originally cut over. >>> What I heard was that San Francisco's call volume doubled. When I answered cell 911 about 60% of the calls I got were hangups -- people sitting on their phones because its cool to have a cell phone thats turned on on your belt. Out of 250-300 (or more) calls I answered in a 10 hour day having 60% hangups was frustrating at best. Also, unless the technology has changed I used to also get a lot of cell skip so that I'd get calls from other jurisdictions -- like one call came from Pennsylvania -- but that was a real oddity. <<<Also, any " specific " training or guidelines for cellular 911 that have been successfully used would be greatly appreciated.>> Location becomes even more important - -especially what county the person is in. In the Bay Area we have several streets that are in more than one county. One local PD loves to tell the story how they got a transfer cell call where the guy was yelling about someone with a knife or a gun in front of their house and it turned out to be in another county. With the one transfer of 911 allowed the first agency had to get all the information and relay it to the other county thereby delaying the response. I just got to where I asked what county the person was in just to be on the safe side unless I knew for certain which county they were in. Thanks in advance.... Quote Link to comment Share on other sites More sharing options...
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