Re: 911:: Re: 911-Talk:: accountability

[Guest guest]

>For wireless 9-1-1 calls, even when somebody can talk, there's no

guarantee the caller can provide a location. <

I was always amazed when they COULD provide a location.

>my point is what if there is no voice on the other end of the

>line CANNOT talk and VERIFY the correct location, what do you do

>then?.......think about it....<

How many of these calls are you going to take in a career?

I'm talking real emergencies...(not " butt " or " purse " calls on wireless)

I may have missed out on some of this thread, so I'm not sure I'm talking

of the same thing... But the large majority of the " wrong location " calls

are NOT because someone " couldn't " talk.. or verify their location.

Sad to say, a lot of them are simply because the Dispatcher didn't

use good basic interrogation techniques.

I answered a lot of calls over thirty years, most of them without

any type of computer addressing assistance.

I can remember very.. very... few where I didn't manage to

get " where " & " what " ... and in almost all of them the " who "

" when " " why " and much much more.

If it comes down to.... all you have is your computer information.. then

that's all you have.

But if interrogation is available to the calltaker/dispatcher and it is not

done properly, than that calltaker/dispatcher is not doing their job and

should be held accountable.

Weintraut

[Guest guest]

> confirmed the address, and

could've swore the mother was there, at the caller's address. <

That's why interrogation is so important, and why you should

NEVER sacrifice " speed " for " accuracy " .

Sometimes... a deep breath... a few " calming " conversational

questions, will put your caller at ease.

If you get the caller out of the " emergency " mode and into

a much calmer conversational mode you'll be surprised

how much information will just " come out " ...

And.. if you can get the conversation in this mode... your

interrogation will improve, because you've changed

modes also.

Please... don't think I'm " second guessing " your co-worker. I'm not.

Just general information that has worked well for me in the past.

Weintraut

[Guest guest]

>That's why interrogation is so important, and why you should

NEVER sacrifice " speed " for " accuracy " .

Boy... I messed that up....

Guess I sacrificed accuracy for speed.

Weintraut