Re: 911:: family in dispatch

[Guest guest]

In a message dated 1/9/2005 4:59:21 PM Central Standard Time,

syrenity@... writes:

Congratulations on a good outcome of the event. Kudos for usage of available

resources. What concerns me most is your statement " Now, do I really care

what violations I committed? NO... " We have to care, otherwise, what

separates us morally from the " bad guys " ?

Just my .02 worth

Freida

RELAX FREIDA.. I do care.. I did what I had to do. I would do it again

tomorrow. I probly shouldn't have said I don't care, I knew SOMEONE would take

it

the wrong way! If I didn't care, I would have probly let the little old lady

get beat up, and take the next call.

Let me ask this.. do any of your agencys let family or friends come into

dispatch when you are working?

jamie in iowa

DCSO

[Guest guest]

Yes if I have a good (cool) supervisor he lets my daughter

come in and hang out during my shift. I work grave yard

weekends and she likes the action, she's 20 and enjoys

watching the coppers and dispatchers at work.

Sharona

[Guest guest]

In a message dated 1/10/2005 7:21:55 PM Central Standard Time,

LSCHNEBERGER@... writes:

My agency does. As long as they don't touch anything...

Moraine PD Ohio

SO, is that a violation of NCIC?

jamie in iowa

DCSO

[Guest guest]

In a message dated 1/10/2005 7:38:11 PM Central Standard Time,

gryeyes@... writes:

We allow friends and family for short visits, but they are NOT allowed to

view any screens (or print-outs) of information returning from NCIC, NLETS

or CLETS.

so how do you keep that from happening?

jamie in iowa

DCSO

[Guest guest]

Unlike some other offices, we do not have access to sensitive information

therefore visits from friends or family are not a big deal provided of course

that they cause no interference.

With our work chart though it sometimes is a necessity to bring your kids

along at times. Currently we have a dispatcher whose husband works the overnight

shift. When she works a day tour (0700 x 1900) she has to bring her son to

work, then her husband picks him up after he leaves his office. (Their day care

school doesn't open until 0700 so there's no time for her to drop off the child

earlier.)

A recent retiree had her son walk to our office when school let out. (A short

walk.) He stayed in the office, did his homework, and they left together at

1900 hours. This went on for years and we literally watched him grow up.

Managers and supervisors have to be cognizant of the fact that there is life

outside of the dispatch office. In this age where you have both parents

working (assuming there are two to begin with) it may require a little bending

of

the rules, or maybe even a reasonable accomodation (to use a phrase that EEOC

likes.)

In short, have a heart and learn to look past the end of your uniform.

Raffa

Supv. Dispatcher, FDNY

Borough of Brooklyn

Fire Capitol of the World

www.FDNewYork.com

[Guest guest]

At 08:23 PM 1/10/2005 -0500, asked:

>In a message dated 1/10/2005 7:21:55 PM Central Standard Time,

>LSCHNEBERGER@... writes:

>My agency does. As long as they don't touch anything...

>

>Moraine PD Ohio

>SO, is that a violation of NCIC?

>

>jamie in iowa

>DCSO

We allow friends and family for short visits, but they are NOT allowed to

view any screens (or print-outs) of information returning from NCIC, NLETS

or CLETS. There's a lot of other stuff we do that doesn't involve the

information provided through those systems, so the visits are worthwhile -

to the visitor - as far as I'm concerned.

Confidential information is protected from the view of those without

authorization to see it. That meets NCIC requirements.

--

Happy to be here, proud to serve.

Olmstead

Public Safety Dispatch Supervisor

~somewhere on the Central CA coast~

http://www.gryeyes.com

[not presumed to be a statement of my employing agency]

[Guest guest]

I am relaxed. I didn't really take the statement other than as it was written.

That is unfortunately how it is with written words.

As to family/friends in dispatch: I can't say that they never are there. I do

attempt to keep them out and if they are in and I know about it, I quietly

suggest to the dispatcher that they should not be bringing uncertified people

into dispatch. By FBI regulations in the CJIS Security Policy, ALL persons

having access to the areas with NCIC information available should at a minimum

have a fingerprint Criminal History check done. We are audited by TBI every 3

years and one of the questions I am asked is if unauthorized/uncleared persons

have access to NCIC information.

Sorry, I just know how it would go over here if our auditors found out that we

were letting unauthorized people in the area.

Freida

[Guest guest]

We allow family members and friends in, but only with the Sgt.'s okay. I

think everyone in our comm centre knows when timing of visits is

appropriate, and when it's not.

If anyone is there to " sit in " with an operator or dispatcher, they must

take an official oath of secrecy. Sounds hokey, but most people really get

serious when the official sheet of paper is put in front of them.

We are also very particular about security of our CPIC (our version of NCIC)

and CAD screens. Media visits are very closely watched, with instructions

to camera operators to film only from a distance and above monitor level (if

facing the screen).

As always, the shift Sgt. has the authority to allow and deny entry, and

also ask visitors to leave if things get hairy.

--

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[Guest guest]

>We are also very particular about security of our CPIC (our version of NCIC)

and CAD screens.

As it should be.

Not only should NCIC have good security (which is often ignored) but

your local systems and CAD should have it also.

If you don't, you're facing serious repercussions.

Weintraut