Appointment Reminder Calls

[Guest guest]

What's the name of the automated system that you are starting to use?

Karl Bebendorf PT, OCS

Denver

Sent from my iPhone

On Jun 30, 2010, at 6:33 PM, " Kaluzny, R. "

wrote:

We have just instituted automated calling to remind patients, but have

manually called all therapy patients prior to this for the last 2 years.

We have had a few people ask us to stop calling, but the majority thank

us for reminding them of their appointments. As we start the automated

system, all patients will have the ability to " opt out " of being called

by checking a box on our initial intake paperwork. We have cut down on

our no show and cancellation numbers since we insituted daily calls.

Tom Kaluzny PT

Rehabilitation Services Manager

Providence Mount Carmel Hospital

982 E. Columbia

Colville, WA 99114

Work:

Fax:

email: thomas.kaluzny@...

[Guest guest]

In my clinic, we call only the patients that have a history or no-showing or

cancelling. We also call the initial evals and patients on their 2nd visit.

This has worked out well.

--

Michele Valencia

[Guest guest]

I sent this reply personally to another therapist, so I will share it

again. Our calling system is interactive so far that the patient has an

opportunity during the call to " Press 1 to be connected to the office to

reschedule your appointment " . Since the calls themselves are made

between 1300-1400 from the Interactive Voice Recognition systsem (IVR),

the patient has an opportunity to immediately contact the office to

reschedule their appointment.

Tom Kaluzny PT

Rehabilitation Services Manager

Providence Mount Carmel Hospital

982 E. Columbia

Colville, WA 99114

Work:

Fax:

email: thomas.kaluzny@...

[Guest guest]

Tom, thanks for your response. What automated system do you use?

RE: RE: Appointment Reminder Calls

I sent this reply personally to another therapist, so I will share it

again. Our calling system is interactive so far that the patient has an

opportunity during the call to " Press 1 to be connected to the office to

reschedule your appointment " . Since the calls themselves are made

between 1300-1400 from the Interactive Voice Recognition systsem (IVR),

the patient has an opportunity to immediately contact the office to

reschedule their appointment.

Tom Kaluzny PT

Rehabilitation Services Manager

Providence Mount Carmel Hospital

982 E. Columbia

Colville, WA 99114

Work:

Fax:

email: thomas.kaluzny@...

<mailto:thomas.kaluzny%40providence.org>

[Guest guest]

sounds like a good system. I was using call pointe for years. what is the name

of your phone reminder system

J Rootenberg, MS, PT, CSCS

S.P.E.A.R. Physical Therapy, LLC

Sports Performance Enhancement And Rehabilitation

120 East 56th Street- Suite 1010

New York, New York 10022

Fax

www.spearcenter.com <http://www.spearcenter.com/>

________________________________

From: PTManager on behalf of Kaluzny, R.

Sent: Thu 7/1/2010 6:17 PM

To: PTManager

Subject: RE: RE: Appointment Reminder Calls

I sent this reply personally to another therapist, so I will share it

again. Our calling system is interactive so far that the patient has an

opportunity during the call to " Press 1 to be connected to the office to

reschedule your appointment " . Since the calls themselves are made

between 1300-1400 from the Interactive Voice Recognition systsem (IVR),

the patient has an opportunity to immediately contact the office to

reschedule their appointment.

Tom Kaluzny PT

Rehabilitation Services Manager

Providence Mount Carmel Hospital

982 E. Columbia

Colville, WA 99114

Work:

Fax:

email: thomas.kaluzny@... <mailto:thomas.kaluzny%40providence.org>

[Guest guest]

We use a similar system called ReminderCall.net (found at the same web

address) and not only do they have the call re-directing option so our

office can pick up the call with a keypress, but they interface directly

with our practice management system. So there's never a button for us

to press it just sends calls for us daily. They focus on PT clients so

they work with lot of them like WebPT, TherAssist, InTouch. We use it

for collections calls too, to keep our receivables down. A past due

patient might get a call that says " have an outstanding

balance of $234.65 please press 1 to speak to a billing coordinator. " I

wouldn't go back to doing all that manual calling again, my office staff

would throw a riot.

Halmos, MPT, ATC, CSCS

Individualized Physical Therapy

www.individualizedpt.com