RE: Administrative staffing benchmarks

[Guest guest]

My PT Benchmark studies have shown the average office staff productivity is

to be able to process around 2 visits per hour with a large range and

standard deviation. Of course, this varies depending on if you outsource

billing & collections or other administrative functions.

Chuck

R. Felder, PT, SCS, MBA

HCS Consulting, Inc.

1303 W 6th St, Ste 104

Corona, CA 92882

Mobile:

Personal Fax:

Office:

EM: CFelder@...

www.HCSconsulting.com

This message is personal & confidential.

From: PTManager [mailto:PTManager ] On Behalf

Of karlbeb

Sent: Saturday, April 03, 2010 9:24 AM

To: PTManager

Subject: Administrative staffing benchmarks

Is anyone familiar with benchmarks for front office staffing? I have heard

one front office person for every 25 patients scheduled.

Also at which point should a small, but growing practice add an office

manager? We outsource billing and collections, payroll and book keeping.

Karl Bebendorf PT, OCS

Uptown Physical Therapy, CO