Guest guest Posted May 3, 2000 Report Share Posted May 3, 2000 > > Its worth reading through to the end > > > I think this guy should have been promoted, not fired. This is a true > story from the Word Perfect Helpline which was transcribed from a > recording monitored by the customer care department. > > Needless to say the HelpDesk employee was fired; however, he/she > is currently suing the Word Perfect organization for " Termination > without Cause " . > > Actual dialogue of a former WordPerfect Customer Support > employee > (now I know why they record these conversations!) > > > > > > > > " Ridge Hall computer assistance; may I help you? " > > > > > > > > " Yes, well, I'm having trouble with WordPerfect. " > > > > > > > > " What sort of trouble? " > > > > > > > > " Well, I was just typing along, and all of a sudden the words went > away. " > > > > > > " Went away? " " They disappeared. " " Hmm. So what does your screen look like now? " " Nothing. " > > > > > > " Nothing? " " It's blank; it won't accept anything when I type. " " Are you still in WordPerfect, or did you get out? " > > " How do I tell? " " Can you see the C: prompt on the screen? " > " What's a sea-prompt? " > " Never mind, can you move your cursor around the screen? " " There isn't any cursor: I told you, it won't accept anything I type. " " Does your monitor have a power indicator? " " What's a monitor? > > > " It's the thing with the screen on it that looks like a TV. >Does it have a little light that tells you when it's on? " > > > > > > " I don't know. " " Well, then look on the back of the monitor and find where the >power cord goes into it. Can you see that? " " Yes, I think so. " > > > > > > > > " Great. Follow the cord to the plug, and tell me if it's > > > plugged into the wall. " " Yes, it is. " > > > > > > " When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? " > > > > > > > " No. " " Well, there are. I need you to look back there again and find the other cable. " " Okay, here it is. " > > > > > > > > > > > > " Follow it for me, and tell me if it's plugged securely into >the back of your computer. " > > > > " I can't reach. " " Uh huh. Well,can you see if it is? " " No. " > > > > > > > > > > " Even if you maybe put your knee on something and lean way >over? " > " Oh, it's not because I don't have the right angle- it's because it's dark. " " Dark? " > > > > " Yes -the office light is off, and the only light I have is coming in from the window. " " Well, turn on the office light then. " " I can't. " > > > > > > > " No? Why not? " " Because there's a power failure. " " A power ... A power failure? Aha, Okay, we've got it licked >now. " Do you still have the > boxes and manuals and packing stuff your computer came in? " " Well, yes, I keep them in the closet. " " Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from. " " Really? Is it that bad? " " Yes, I'm afraid it is. " " Well, all right then, I suppose. What do I tell them? " " Tell them you're too ******* stupid to own a computer. " Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 3, 2000 Report Share Posted May 3, 2000 > " Tell them you're too ******* stupid to own a computer. " I first saw this a few years ago but then it was credited to a Miscrosoft help desk - still funny though. Someone I know who was once on computer support swears that he once got a call from someone saying their coffee-cup holder was broken - turned out they meant their cd-rom drive!! I have also been told that when these computer support people have to classify their calls the majority of them are put down as RTFM (Read The F****** Manual). Don't know how true any of this is though :-) Helen Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 3, 2000 Report Share Posted May 3, 2000 >RTFM (Read The F****** Manual). >Don't know how true any of this is though :-) Definitely a standard term used in the IT industry - DH often refers to it. -- Sue Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 3, 2000 Report Share Posted May 3, 2000 >Helen I have also >been told that when these computer support people have to classify their >calls the majority of them are put down as RTFM (Read The F****** Manual). >Don't know how true any of this is though :-) *very* true according to DH -applies to most of his clients /customers apparently -and they are getting custom made software! what hope the rest of the planet. (mind you he's a fine one to talk, he's always getting in a mess with something and *then *reading the destructions!!) Angi Quote Link to comment Share on other sites More sharing options...
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