Info Needed (EMD, supervisors, the future, etc.)

[Guest guest]

Hello All & Happy New Year,

I was hoping that several of you can help guide me into obtaining the

proper information that I need. I manage a County Communications

Center in the smallest County in New York. Some of the tasks

performed by my staff are:

County Fire Control Center (8500 dispatches per year)

County Wireless 911 PSAP (75,000 911 calls received in 2006)

Coordinate the County Police Frequency for some State & NCIC lookups

but NO Police or EMS dispatching.

County Fire Alarm Central Station for all commercial buildings only.

(no residential)

I have 15 dispatchers working the three shifts (12x8 , 8X4, & 4X12)

with a three person minimum on days & evenings and a two person

minimum on 12x8. I have only two supervisors: one of them works

Tuesday to Saturday 8X4 and the other works Tuesday to Saturday

4x12. I have no MIS staff but myself and the 8x4 supervisor maintain

1 AS/400, 33 Windows PC's, 12 Windows Servers and two automatic fire

alarm receivers. In addition to the above, I have no clerical staff

whatsoever.

Today, I had a meeting with the " powers to be " and told them that it

is my goal to have my staff performing EMD in 2008. With that I

mentioned that there should be supervision 24 / 7 / 365 and that a

clerical person and computer person should also be on board. They

had a feeling this was coming because after they made us the wireless

PSAP (2005) and we went from the 1500 land line calls (transferred to

us for fire dispatch from 1 of the 8 landline PSAPS) to 75,000

wireless calls handled directly, they agreed to give me three more

dispatchers and start plans for a new Comm Center.

What they have asked me to obtain is a " road map to the future " for

my division. Specifically, they want what others have done as far

staffing & supervisors as well as how they achieved their EMD

program. A firm has been hired to train us in EMD throughout 2007,

but that's it.

Any help and documentation that could be provided regarding the above

would be greatly appreciated.

Should you choose to email me direct, please do so at my work email

address which is feuera@...

Thanks in advance!

Adam C. Feuer

Chief of Communications

Rockland County, NY Sheriff's Dept.

Rockland County, NY Fire Control Ctr.