Re: Anyone Submitted a Claim to Sun Life Canada ?

[Guest guest]

Yes, I did submit a claim and got 80% of the cost covered as per my

extended medical plan. Where are you located?

There were no problems, I had to submit a letter from the neuro

(essentially stating that the band was perscribed) and the receipt

for the band(I had to pay in full and get re-imbursed - total cost

for our local helmet was $1350 CDN). On the receipt it had to

specifically state that it was a plagiocephaly helmet made from

plaster casts, it was orthopedic grade thermoplastic and custom made

and custom fitted.

I did call them beforehand, and they had to look to see if it was

covered (they called it a DOC band even though it was a local

helmet). If you have any problems please e-mail me, I have all my

paperwork that I used to get the claim covered.

, mom to Ethan

Local Helmet Grad, Dec 2003

Vancouver, BC

>

> Just wondering how the claims process went/is going with Sun Life

for

> a helmet. Have submitted a pre-determination to them today, but

> needing a quick idea whether they will accept the claim, as we

have

> an appointment to get the helmet fabricated on Jan 3rd.

[Guest guest]

,

Thank you so much for your reply. That's reassuring news. I got

nervous when I started surfing the net and there were loads of

insurance horror stories, presumably with U.S. insurance companies.

I am still waiting for a reply from Sun Life on the pre-determination

wherein I enclosed a letter from the physiotherapist at BC Children's

Hospital (we also live in Vancouver). As I want to get my son in the

helmet as soon as possible, I'm going to go ahead with my appointment

on Jan 3rd. I just hope that Sun Life will come back with a " good "

reply.

I will let you know how it goes.

Stella

> >

> > Just wondering how the claims process went/is going with Sun Life

> for

> > a helmet. Have submitted a pre-determination to them today, but

> > needing a quick idea whether they will accept the claim, as we

> have

> > an appointment to get the helmet fabricated on Jan 3rd.