RE: - Reply to Lori re Widex v. Phonak

[Guest guest]

Thanks-- your mail made me smile. I agree totally with you and it is nice to

hear another parent say that.

We've had a frustrating month-- 's Phonaks conked out at the beginning

of December and I took them to the audiologist to send out for their annual

refurbishing. A week later I didn't hear anything and his backup aids were

so not helping so he wouldn't wear them, so I called her and called her with

no response. Finally I had one of the receptionists grab her in the hall--

OOPS! she hadn't sent them out yet. But she had us come in on the 12th to

see what we could do about reprogramming his old Resounds. OOPS! The EPROM

was old and wouldn't hold a program so the aids were glorified ear plugs.

Sorry, gotta live with them as is until we get the Phonaks back. Right after

Christmas I decided we had waited long enough. (A month of agression from

poor who was SO frustrated because he couldn't hear. Too many comments

from his teacher who immediately noticed he was causing trouble and

bothering other kids-- so unlike my sweet little boy.) I call the audie,

who's out 'til after New Years. I call Phonak, who said they sent them back

to me on Dec. 20-- 9 days earlier. So where are my sons aids???? I called

Airborne Express-- no, they had an airbill but no package. Called Phonak

back. Gee, we don't know where they are. AAACK! Ok. They're sending me a new

pair as backups- should be here Tuesday or Wednesday. Take a vote-- are the

old aids gone forever???

I think it's going to be ok. It's pretty minor compared with what others

have to go through since is only mild-moderately severe. And no, 's

audiologist is not horrible, but she is overworked and so nice so it's hard

to want to bug her with her pager & stuff. I think that Phonak will let us

keep the replacement aids if 's original ones never turn up.

Sorry for the long post. It's nice to be able to rattle off the story to

people who have gone through it and know what it is to live with a child who

can't hear as well as they could if their equipment worked properly. Let's

all have a happy new year with a minimum of these problems!

-Daphne

p.s. I think the moral to this story is to get HAs refurbished any month but

December. A similar problem happened 3 years ago with 's ReSounds. It

took a month to fix them, then they got delivered to another house in our

neighborhood. I had to wander around looking at packages on front steps

trying to find his aids!

> RE: Reply to Lori re Widex v. Phonak

>

>

> has Phonaks (Piconet2 AZ) and I find the idea of the remote much

> better

> than the reality. I find it cumbersome and wish that we didn't have to

> carry

> around another piece of equipment, let alone expecting his teacher to

> figure

> it all out. I know Kerri likes hers, but I just feel weighed

> down by ours,

> so I had our audie program 's HAs so we wouldn't have to

> deal with the

> remote. I lose the directional mike this way, but he wears the FM in

> school

> the whole time and frankly I can't imagine either me or the teacher

> running

> right over with a remote to turn on Audio Zoom every time he's chatting

> with

> a group of friend. He's only 4 1/2 so I don't expect him to be able to

> handle it right now either.

>

> The Claros are supposed to handle some of the directionality

> automatically

> (is this just hype?) which I find immensly appealing. The wristwatch

> remote

> that goes with them is also a better idea since it seems less likely to

> get

> lost.

>

> I would love to hear if anyone gets the Claros what they think of them.

>

> Good luck to you!

>

> Daphne

>

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