Ratio of Staff to Population?

[Guest guest]

On a serious note.....

I'm working w/another PSAP to see if we can consolidate...the usual issues are

arising (radio frequencies, consoles, staffing).

I'm trying to see (since there is no " book formula " ) what the general staffing

in many PSAPs is....the ratio of staff to the population served. When I was in

L.A. (3.7 million), we had as many as 85 working on a 3-11 shift in the summer

and as few as 45-50 on 11-7 during January/February...however, some were relief

operators (we did not have all those butts in seats at any one time); 20% were

on lunch/break at any moment). Here in PA, I have a staffing minimum of 3 and

my PSAP handles 125,000.

In L.A., the positions were " specialized " ...People working the radio did not

answer telephone calls....911 Operators only answered 911 calls, there was a 2nd

tier who handled non-emergency 7-digit lines and the 911 calls that were not

emergencies; Spanish Speaking operators who only handled S/S calls, and

operators who made call-backs, tows and only answered calls from alarm

companies.

What's your population and staffing, and is everyone working at the same time?

Any relief operators? Does everyone answer the telephone?

THANKS!