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Re: 911:: Dispatch games

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In a message dated 7/30/2003 10:27:26 PM Mountain Standard Time,

scully_dana_k@... writes:

> The ones on this site that caught my attention are Manual Dexterity,

> Multi-Task Split Ear, Kick Butt Take Names, Descriptions Practice,

> Full Moon Friday Night and EMD Short RPT, though that last one is not

> as useful in our department as the others are.

>

It's been a while but we used to use some of these as pre-screening for

dispatch applicants.

1) manual dexterity - it's a set of cards with numbers on them (and maybe

letters, I can't recall). You listen to a cassette of instructions and you

follow the directions to build a specific design. example: take the card

labled

2. place it on the table in front of you. Take the card labled 4. place it

one place to the right of the 2. Take the 3 place it above and to the left of

the 4 and so forth. The instructions are a bit fast, not giving you too

much time to think.

2) Multi-task, split ear - you need a stereo to make this tape sound proper.

It's 3 people talking at the same time. All 3 are female. One is giving you

colors, one is giving number combinations and the 3rd is giving letter

combinations. The idea is to write down all the colors, numbers and letters

in

the order given. It's a hoot! I can NOT hear the first color given. it starts

with a bang and a lot of people give up within the first 10 seconds. example:

orange 1-2-3 adam baker charles -- all spoken at the same time.

3) Kick butt - we have it, but I don't remember how that one goes.

4) description practice - is just that. A bunch of descriptions that you're

supposed to short=hand and get all the info. It goes fast. Example: white

male wearing a blue shirt with long sleeves, jeans, cowboy boot. Red chevy

license 123abc driving south bound. etc etc .

5) Full Moon - you're given some status cards for a set of call signs and you

listen to a tape and write down all the activity on the proper card and at

the end of the tape you're to know who is where doing what from your cards.

We never had an emd one, but there was a fire department one that was simular

to the Full Moon.

We got our tapes from Sue Praveta(sp?)

I think they're fun, but get old fast.

kathy

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In a message dated 7/31/2003 2:29:47 AM Mountain Standard Time,

scully_dana_k@... writes:

> I was thinking of

> something like Full Moon because it can be used by both officers and

> dispatchers.

>

> Dana - the split ear is worth it just to see the looks on officers faces

> when you try to get them to do it!

>

> We used them as a poor departments Perfex test. Once we were able to borrow

> a Perfex machine and the then chief of police tried it (who always claimed

> his start in law enforcement was as a dispatcher) about had a nervous break

> down.

>

> Kathy

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So are they $15-worth of fun? Or would it be worth the time and

effort to convince the guy in charge of funding that he really does

want to front the money for the department to technically own it?

I'm thinking of one or two of these as a suppliment to normal

training materials, so I don't really want to put up the money

myself. (Hey, I'm a college student; $15 is something like three

weeks' worth of food if I buy the right stuff...) I was thinking of

something like Full Moon because it can be used by both officers and

dispatchers. Heaven knows I've never met an officer that wouldn't

benefit from trying to do dispatch during a busy shift... One of my

favorite officers is one of the best for being understanding... We

had half an hour during one of our typically busiest shifts when we

had absolutely no dispatchers to cover it. This was when we had one

full-time dispatcher for a 24/7 department. She called in sick and

there was a gap where every student dispatcher (all PT are students)

was in class or unavailable, so this officer had to hold the office

together for 30 minutes until the next student got out of class.

According to the one who relieved him, he looked like he'd just been

put through the emotional meat grinder and he got out of the office

like a bat out of Hell. He didn't come back even once until his

shift was officially over.

*grin*

Angie

> I think they're fun, but get old fast.

>

> kathy

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THis sounds like what we use called a Prefex Test, actually 2 different

types that I am aware of. It is a test geared toward

dispatchers/call-takers that measures how you can hold up under pressure and

to a point multi-tasking. They say that if you score under a 70%, you will

not be able to do the job we do. We have found that it is correct. Those

that we've hired, we use it as a application process/elimination test, have

not made it through training. The only problem is that some of the hiring

agencies have gotten a hold of it an use it in their training programs.

It's great that they want to " train " people for this type of profession but

it messes with the results of the test and gives those that have taken it an

advantage. The test we currently use has a mock console, phone and tape

recorder, used number/letter combinations, stamp this paper and put it on

this peg, push this button and say this, answer the phone, etc. The other

one used the cards that you flip over when they tell you to instead of the

console but is pretty much the same.

Roscommon Co (MI) Central Dispatch

> In a message dated 7/30/2003 10:27:26 PM Mountain Standard Time,

> scully_dana_k@... writes:

>

>

> > The ones on this site that caught my attention are Manual Dexterity,

> > Multi-Task Split Ear, Kick Butt Take Names, Descriptions Practice,

> > Full Moon Friday Night and EMD Short RPT, though that last one is not

> > as useful in our department as the others are.

> >

>

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