Re: FCE cancel/no-show rate

[Guest guest]

It was for this very reason we stopped doing them. We tried every angle,

and nothing worked.

I would be interested to see if we missed anything

Ron Barbato PT

FCE cancel/no-show rate

List,

Hello everyone. We are currently looking at our cancel/no-shows for

FCE's. We appear to be having a much higher cancel/no-show rate with

this population than with our normal evaluations. Do any of you who do

FCE's experience the same, and if so, have you found any effective way

to reduce the no-show/cancel rate?

Thank you

Proffitt, PT

OP Therapy

Massillon, OH

[Guest guest]

Hi ,

I would recommend identifying the reasons for your CA/NS and then addressing

them in preparation/expectations and even in your P & P manual. Different

areas I know have had pretty good success mailing a letter to the client when

the test is scheduled (what the test is/what is involved, how long, what to

wear,

reminder of test time, etc). Also, contacting the client ~48-72 hours prior

and

reminding them of the test has helped with consistent attendance and making

sure that you ask/know about any other potential medical issues ahead of time

(such as asking a client to come " any time " for a BP check prior to the exam

if they have a history of HBP). With these and similar strategies, I have

seen

several clinics drop rates to levels comparable/lower than regular clinical

cancel

rates.

Hope that helps,

Dee

Deirdre Daley, PT

WorkWell Systems

Southern Pines, NC

List,

Hello everyone. We are currently looking at our cancel/no-shows for

FCE's. We appear to be having a much higher cancel/no-show rate with

this population than with our normal evaluations. Do any of you who do

FCE's experience the same, and if so, have you found any effective way

to reduce the no-show/cancel rate?

Thank you

Proffitt, PT

OP Therapy

Massillon, OH

**************************************See AOL's top rated recipes

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[Guest guest]

Our FCE no show/cancellation rates took a dramatic drop (improvement) after we

discovered the same trend, then made some simple changes. 1st, we educated our

front offfice staff to be very specific to the patients about the reason for the

FCE & how important attendance is to the report (we include prior no

show/cancellations in our reports). Our front office is good at explaining the

length & purpose for the FCE. Secondly, we make it clear to the workers comp

case mgr (or who Dr, etc....whoever is managing the case) that a no show or

cancel may preclude the client from being able to reschedule any time soon, if

at all. We never reschedule a FCE who cancels/no shows within 3 wks of the

occurrence (just for the reason of confirming the importance of

attending....even when the case mgr begs). We all know how much revunue is lost

when an FCE appt is missed. Our cancel/no show rates for FCEs have been 5-8%

for 6 years running. I must point out though, that we usually only have 15-20

FCEs per year, due to the non-industrialization of our geographic area.

N. Kamp, OTR/L, CEAS

Outpatient Supervisor

Onslow Memorial Hospital

Department of Rehabilitation

ville, NC

" List,

Hello everyone. We are currently looking at our cancel/no-shows for

FCE's. We appear to be having a much higher cancel/no-show rate with

this population than with our normal evaluations. Do any of you who do

FCE's experience the same, and if so, have you found any effective way

to reduce the no-show/cancel rate?

Thank you

Proffitt, PT

OP Therapy

Massillon, OH "

[Guest guest]

Just a curious question: How does PT clinics market to see FCEs? Also what

are different max to min reimbursements for FCEs in general. Disability FCEs

versus straight workers comp FCEs---is there any difference in

reimbursements? If anyone wants to send me an email please do so.

Thanks.

Hiten Dave' PT

HYPERLINK " mailto:hitendave@... " hitendave@...

Re: FCE cancel/no-show rate

Hi ,

I would recommend identifying the reasons for your CA/NS and then addressing

them in preparation/-expectations and even in your P & P manual. Different

areas I know have had pretty good success mailing a letter to the client

when

the test is scheduled (what the test is/what is involved, how long, what to

wear,

reminder of test time, etc). Also, contacting the client ~48-72 hours prior

and

reminding them of the test has helped with consistent attendance and making

sure that you ask/know about any other potential medical issues ahead of

time

(such as asking a client to come " any time " for a BP check prior to the exam

if they have a history of HBP). With these and similar strategies, I have

seen

several clinics drop rates to levels comparable/lower than regular clinical

cancel

rates.

Hope that helps,

Dee

Deirdre Daley, PT

WorkWell Systems

Southern Pines, NC

List,

Hello everyone. We are currently looking at our cancel/no-shows for

FCE's. We appear to be having a much higher cancel/no-show rate with

this population than with our normal evaluations. Do any of you who do

FCE's experience the same, and if so, have you found any effective way

to reduce the no-show/cancel rate?

Thank you

Proffitt, PT

OP Therapy

Massillon, OH

************-*********-*********-********See AOL's top rated recipes

(HYPERLINK

" http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004 " http://food

..-aol.com/top--rated-recipes?-NCID=aoltop00030-000000004)