Guest guest Posted December 7, 2007 Report Share Posted December 7, 2007 Would any of you pediatric rehab facilities be willing to share your cancellation/no show ratio? Our pediatric rehab is multi-discipline and averages a 25% combined cancellation/no show rate. This is despite a coutesy reminder call a day before the appointment. I would be interested to see if other pediatric rehab facilities are in the same range. Thanks in advance, Ken Muller, PT, PhD Director of outpatient rehab Stuart, FL Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 8, 2007 Report Share Posted December 8, 2007 Our ratios are about the same, despite many efforts to reduce them. I think it is the nature of pediatrics, and long-term services for this age-group in an outpatient setting. I would appreciate anyone's ideas on how to reduce this as well. Cummings Pediatric PT Manager of outpatient pedi clinic Pediatric rehab Would any of you pediatric rehab facilities be willing to share your cancellation/no show ratio? Our pediatric rehab is multi-discipline and averages a 25% combined cancellation/no show rate. This is despite a coutesy reminder call a day before the appointment. I would be interested to see if other pediatric rehab facilities are in the same range. Thanks in advance, Ken Muller, PT, PhD Director of outpatient rehab Stuart, FL Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 10, 2007 Report Share Posted December 10, 2007 Good morning, Our facility shares this cancellation rate. We have a policy that states that after 3 no-show we reserve the right to d/c the child or place the child to our waiting list. Michele Leroux PT > > Would any of you pediatric rehab facilities be willing to share your > cancellation/no show ratio? > Our pediatric rehab is multi-discipline and averages a 25% combined > cancellation/no show rate. This is despite a coutesy reminder call a > day before the appointment. > I would be interested to see if other pediatric rehab facilities are in > the same range. > Thanks in advance, > Ken Muller, PT, PhD > Director of outpatient rehab > Stuart, FL > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 10, 2007 Report Share Posted December 10, 2007 We average under 12%. If we go above this threshold, we get nervous and start discussing what we need to do to decrease it. I practice in South Dakota, so this time of year is when we tend to go over the threshold due to snow and ice, but averages out. Matt Dvorak, PT Yankton, SD ________________________________ From: PTManager on behalf of michele_leroux Sent: Mon 12/10/2007 7:02 AM To: PTManager Subject: Re: Pediatric rehab Good morning, Our facility shares this cancellation rate. We have a policy that states that after 3 no-show we reserve the right to d/c the child or place the child to our waiting list. Michele Leroux PT > > Would any of you pediatric rehab facilities be willing to share your > cancellation/no show ratio? > Our pediatric rehab is multi-discipline and averages a 25% combined > cancellation/no show rate. This is despite a coutesy reminder call a > day before the appointment. > I would be interested to see if other pediatric rehab facilities are in > the same range. > Thanks in advance, > Ken Muller, PT, PhD > Director of outpatient rehab > Stuart, FL > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 10, 2007 Report Share Posted December 10, 2007 Any suggestions on keeping that rate under 12% for peds? Valdes, PT, OCS, cert. MDT Patient Care Manager Lakeland HealthCare Rehabilitation Services, Health Park 3774 Hollywood Road St. ph, MI 49085 kvaldes@... >>> mdvorak@... 12/10/2007 10:55:38 AM >>> We average under 12%. If we go above this threshold, we get nervous and start discussing what we need to do to decrease it. I practice in South Dakota, so this time of year is when we tend to go over the threshold due to snow and ice, but averages out. Matt Dvorak, PT Yankton, SD ________________________________ From: PTManager on behalf of michele_leroux Sent: Mon 12/10/2007 7:02 AM To: PTManager Subject: Re: Pediatric rehab Good morning, Our facility shares this cancellation rate. We have a policy that states that after 3 no-show we reserve the right to d/c the child or place the child to our waiting list. Michele Leroux PT > > Would any of you pediatric rehab facilities be willing to share your > cancellation/no show ratio? > Our pediatric rehab is multi-discipline and averages a 25% combined > cancellation/no show rate. This is despite a coutesy reminder call a > day before the appointment. > I would be interested to see if other pediatric rehab facilities are in > the same range. > Thanks in advance, > Ken Muller, PT, PhD > Director of outpatient rehab > Stuart, FL > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 11, 2007 Report Share Posted December 11, 2007 , Not sure. We have an outpatient ortho/sports clinic and see very few peds. Do you call patients to remind the day ahead of an appointment? Maybe stressing the importance of being " on-time " and that you have other patients you can fill in may help during the initial treatment. I have not done a lot of peds. Can anyone else provide some insight here? Sorry, Matt ________________________________ From: PTManager on behalf of W. Valdes Sent: Mon 12/10/2007 11:04 AM To: Matt Dvorak; PTManager Subject: RE: Re: Pediatric rehab Any suggestions on keeping that rate under 12% for peds? Valdes, PT, OCS, cert. MDT Patient Care Manager Lakeland HealthCare Rehabilitation Services, Health Park 3774 Hollywood Road St. ph, MI 49085 kvaldes@... <mailto:kvaldes%40lakelandregional.org> >>> mdvorak@... <mailto:mdvorak%40SDLCSH.COM> 12/10/2007 10:55:38 AM >>> We average under 12%. If we go above this threshold, we get nervous and start discussing what we need to do to decrease it. I practice in South Dakota, so this time of year is when we tend to go over the threshold due to snow and ice, but averages out. Matt Dvorak, PT Yankton, SD ________________________________ From: PTManager <mailto:PTManager%40yahoogroups.com> on behalf of michele_leroux Sent: Mon 12/10/2007 7:02 AM To: PTManager <mailto:PTManager%40yahoogroups.com> Subject: Re: Pediatric rehab Good morning, Our facility shares this cancellation rate. We have a policy that states that after 3 no-show we reserve the right to d/c the child or place the child to our waiting list. Michele Leroux PT > > Would any of you pediatric rehab facilities be willing to share your > cancellation/no show ratio? > Our pediatric rehab is multi-discipline and averages a 25% combined > cancellation/no show rate. This is despite a coutesy reminder call a > day before the appointment. > I would be interested to see if other pediatric rehab facilities are in > the same range. > Thanks in advance, > Ken Muller, PT, PhD > Director of outpatient rehab > Stuart, FL > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted December 11, 2007 Report Share Posted December 11, 2007 Hello Ken, We are running about 13-16% which is extremely good but because of a few things we did this past year. We had created a parent manual - within which there is a whole section about attendance including the caveat that the child may sometimes be treated by other clinicians - all are competent and the session should not be scheduled if primary therapist is on vaca. We have an attendance contract which is reviewed at first and second visit. The parent signs it and we stick to it. We have achieved the above cancel no show rate ONLY by doing this and calls and a very very talented front desk scheduling staff. Good Luck. Laurie Beaufort Memorial Hospital Beaufort South Carolina Pediatric rehab Would any of you pediatric rehab facilities be willing to share your cancellation/no show ratio? Our pediatric rehab is multi-discipline and averages a 25% combined cancellation/no show rate. This is despite a coutesy reminder call a day before the appointment. I would be interested to see if other pediatric rehab facilities are in the same range. Thanks in advance, Ken Muller, PT, PhD Director of outpatient rehab Stuart, FL ********************************************************************** The information contained in this electronic communication, and any electronic attachment(s), is CONFIDENTIAL and is intended only for the named recipient(s) above. If the reader of this message is not the intended recipient(s), you are hereby notified that any release of information or distribution of this communication is prohibited by law. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender via reply email and delete this communication. ********************************************************************** This message was scanned with MIMESweeper. Quote Link to comment Share on other sites More sharing options...
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