RE: National Benchmark for Cancellation No Show Rate

[Guest guest]

We shoot for less than ten percent for PT, OT and ST . But if you have a

good scheduler who prepares patients on the waiting list just in case

someone cancels, you can pretty much fill the cancellations easily. The

key is to discuss this with the patients upon admission that it is

expected that they fully participate with the program.

Agnes Villaruz Papa, PT

Director of Rehab & Wellness

Bert Fish Medical Center

Phone

Fax

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National Benchmark for Cancellation No Show Rate

Hello, I was wondering if anyone knew where I could get the National

Cancellation No Show Rate from so I could compare my clinic?

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[Guest guest]

I would be interested in the same benchmark along with units of service

per 8 hour day benchmark.

We are outpatient orthopedic hospital based and average 12-15% CA/NS

rates on a consistent basis for years. Sporatically it can be as low as

9-10% but not very often.

National Benchmark for Cancellation No Show Rate

Hello, I was wondering if anyone knew where I could get the National

Cancellation No Show Rate from so I could compare my clinic?

Please identify yourself, your discipline and your location in all

messages to PTManager.

Sick of working for someone else?

Tired of fighting against POPTS?

Ready to quit the corporate nonsense of large organizations?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association.

Join APTA, AOTA or ASHA and participate now!

Please identify yourself, your discipline and your location in all

messages to PTManager.

[Guest guest]

In the four years of my PT Benchmark studies (FY2002 through FY2005) the

median cancel/no-show rate (combined) was 12.8% for the four years, ranging

from a low of 11.0% in FY 2005 to a high of 13.2% in FY2003.

Of course, it all depends on how you define a cancel and no-show. The study

uses the following definitions:

Cancel = Called and canceled the same day as the appointment. If they

cancel the day before it's a delete because you have the opportunity to fill

that slot with another patient.

No-show = Didn't call and did not show.

For further information visit my website www.HCSconsulting.com or attend my

presentation at PPS Annual Conference in Miami, FL on Thursday 10/12/06 at 2

PM.

Chuck

R. Felder, PT, SCS, ATC, MBA

HCS Consulting, Inc.

PO Box 9815

Newport Beach, CA 92658

Mobile:

Email: CFelder@...

www.HCSconsulting.com <http://www.hcsconsulting.com/>

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From: PTManager [mailto:PTManager ] On Behalf

Of spbmhcc

Sent: Tuesday, September 12, 2006 12:09 PM

To: PTManager

Subject: National Benchmark for Cancellation No Show Rate

Hello, I was wondering if anyone knew where I could get the National

Cancellation No Show Rate from so I could compare my clinic?

[Guest guest]

They are averages for a year, but I typically look at them on a weekly and

monthly basis. A given day can vary significantly.

Chuck

R. Felder, PT, SCS, ATC, MBA

HCS Consulting, Inc.

PO Box 9815

Newport Beach, CA 92658

Mobile:

Email: CFelder@...

www.HCSconsulting.com <http://www.hcsconsulting.com/>

This message contains confidential information intended only for the

individual named and is protected from disclosure. If you are not the

intended recipient you should delete this message, not use or disclose it in

any form and contact the sender.

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From: PTManager [mailto:PTManager ] On Behalf

Of Hiten Dave

Sent: Wednesday, September 13, 2006 11:23 PM

To: PTManager

Subject: RE: National Benchmark for Cancellation No Show Rate

The PT Benchmark percentages I assume are per day? Or per week?

Thanks.

Hiten Dave' PT

National Benchmark for Cancellation No Show Rate

Hello, I was wondering if anyone knew where I could get the National

Cancellation No Show Rate from so I could compare my clinic?