Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 The information from the E9-1-1 provides billing/premise address, billing name, telephone number, and information like apartment or unit numbers, sometimes directions, etc. We cannot alter that info without forwarding a correction document to the phone company. Those corrections only deal with routing, address corrections, or things of that nature. The phone company is pretty picky about their computer records! We have the capability to 'flag' an address in CAD, and add several lines of information. This is where we would put information like " ugly fish " or 'hostile to law enforcement' or other information. My grandparents address is flagged to have me notified in case of emergency calls there. I would assume and hope that all CAD programs had a feature like this. The fun part is keeping the information up-to-date! We sometimes have flags pop up that we have no idea if they are still valid! We keep telling the computer people " date it! " .... sometimes they do, sometimes they don't. They can see when that file was updated, but we can't. Other than that little problem, the CAD flags are a great way to alert units of potential problems. Jim Reeves KC6YRU (not speaking for) Tulare County Sheriff Dept Visalia CA -- 911:: 9-1-1 Database >I don't think we have a database for that. Interesting idea, though.< I don't work at a 9-1-1 center, but I thought ALL E 9-1-1 systems included database for emergency and other information? When someone dialed 9-1-1, this information was available to the Dispatcher. Are I way off base here? Weintraut Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 >We have the capability to 'flag' an address in CAD, and add several lines of information. This is where we would put information like " ugly fish " or 'hostile to law enforcement' or other information., I know this is " old hat " for most of you, but for the smaller agencies there's some helpful information here. That's what I was thinking of. And not only bad stuff like " ugly fish " (grin)... but medical, handicap, " oxygen in use " and other useful information can be held in these " flags " . I believe some Centers even send out cards, asking citizens to provide certain information by return mail, so these " flags " can be updated. Not actually a " database " ... but a very good idea. Weintraut Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 In a message dated 8/25/2002 5:48:28 AM Central Standard Time, jimmiejoe@... writes: > This is where we > would put information like " ugly fish " or 'hostile to law enforcement' > or other information. We also have an area for this type of information. We were stopped from entering any such information like the " hostile to law enforcement " warning because of legal issues. Just like " Universal Precautions " the powers that be think information like " hostile to law enforcement " will give officers a chance to respond with a different attitude and thereby deny everyone the same police/fire/ems response. The only thing that is allowed in that field is building information on the fire side of our CAD system. Information like trussed roof, hazardous materials etc. Chicago 9-1-1 not that anyone else cares...this is my opinion only. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 --- wrote: > I don't work at a 9-1-1 center, but I thought ALL E > 9-1-1 > systems included database for emergency and other > information? > > When someone dialed 9-1-1, this information was > available to > the Dispatcher. If I understand how it works correctly, the phone company provides us with a name and address that goes with the phone number 9-1-1 is being dialed from. This is why we have a 9-1-1 charge on our phone bills. We do not have any kind of database that has information on who lives in the house, how many pets, emergency contacts, etc. Just the address and name of the person who has the phone number. And, we don't maintain that--the phone company does. They are, however, required by law to keep it up to date and provide it to us. ===== Kim I make a difference Tulsa, OK __________________________________________________ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 --- Jim Reeves wrote: We have > the capability to 'flag' > an address in CAD, and add several lines of > information. We have this, too, but it is primarily used for officer safety issues, and a sworn supervisor has to request it. Our techs are required to date them and we request an expiration date from the supervisor, if applicable. We do have some for elderly folks who are no longer in their full minds, like the lady who keeps calling in saying her car was stolen--her kids took it because she has alzheimer's and it is no longer safe for her to drive. Plus, we have a flag that will show all the previous calls we've made to an address. And, we have one that shows if the resident or business has an alarm license, but that's another thread. ===== Kim I make a difference Tulsa, OK __________________________________________________ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 brought up a very good point here. Be careful of what you put in the " comments " area of your CAD. At one time many departments kept a " mental " list. This list included frequent callers who had mental problems. That's probably not a very good idea. Also, medical information that would be covered under the ADA.... Without the parties permission, in writing, be careful. Most everything you're documenting can very easily be considered " public information " by the courts. Weintraut Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 We are a small county in Minnesota and probably the last one to finally get out of our Rural Route addresses to numbered streets and avenues. Right now we have control of our 911 database and we get updates from the phone companies and we put the changes in ourselves. This will all change when the addressing and E911 are finalized. It is my understanding that due to the liability of the information it is best not to add anything personal. Reasoning, what if they no longer live at that address and you inform them of a baby in the upstairs bedroom for a fire and that baby no longer exists. #2, medications, how do we know if this is current or not? There are many others, so I guess the best policy is to always be on our guard and maybe that will make us more aware of asking the right questions and sharing the correct information when and if it is needed. A. Watonwan County Minnesota Personal opinions mine alone. --------------------------------- Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 All we have, and we are E911, is the ANI/ALI information from Verizon (our phone company)...this information is all handled by Verizon. Holly Canfield Upshur County Communications Center Buckhannon, WV said: >>I don't think we have a database for that. > Interesting idea, though.< > > I don't work at a 9-1-1 center, but I thought ALL E 9-1-1 > systems included database for emergency and other > information? > > When someone dialed 9-1-1, this information was available to > the Dispatcher. > > Are I way off base here? > > Weintraut > > > The Console Discussion List Functions > ******************************************************************** > The website can do all the below functions for > you- and more! Visit http://www.911console.com > Members-Only User/Pass - consolemember/squad51 > ******************************************************************** to > unsubscribe: > send email to 911console-unsubscribe > leave the SUBJECT and BODY blank > or email the listowner: listowner-ken@... > ******************************************************************** > This message is Copyright 1999-2001 by 'The Console' eMail > Discussion List. Copyright and Privacy notices are > available on the website. > ******************************************************************** > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 25, 2002 Report Share Posted August 25, 2002 Not all E911 Centers have a CAD system (sitting in the dark ages, with pen and radio log in hand ) > I would assume and hope that all CAD > programs had a feature like this. Holly Canfield Upshur County Communications Center Buckhannon, WV Quote Link to comment Share on other sites More sharing options...
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