Guest guest Posted May 9, 2002 Report Share Posted May 9, 2002 That's a problem we have been having in our area lately and it's not just for police service, it's for EMS and Fire also. I can appreciate that the caller thinks it is taking forever for someone to respond but sometimes in reality it is only 2-3 minutes, which is VERY good for our units to get on scene. Part of the problem with " slow " response time is traffic just doesn't get out of the way like they used to. We have passed a law in IL that people have to get over but people just don't do it. Sometimes the responding units just don't have the time to get plate numbers, but my guys call me on the radio and I log them in to the incident so we can get them later. I'm not trying to make excuses but everyone needs to look at everything before jumping to conclusions. I'll get back in to reality and say I know that will not happen with the litigious society we have today. Terri >Another thing we don't know, what was the " calls holding for service " >situation like and where were the units responding from? I know sometimes >at >shift change it can take longer if I have to send units from another sector >even if I have dispatched the call within seconds of receiving it from the >call taker. I wish our units dropped out of the sky like the citizens >think >they do..... > >Dora _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 10, 2002 Report Share Posted May 10, 2002 At 12:53 AM 5/10/02 -0500, you wrote: >Without meaning to sound crass...the only way this would make politicians >properly fund the emergency response system, is if it were a member of their >family who was murdered. You hit the nail on the head. Bill Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 10, 2002 Report Share Posted May 10, 2002 In a message dated 5/10/02 1:54:54 AM Eastern Daylight Time, tmoder@... writes: > Without meaning to sound crass...the only way this would make politicians > properly fund the emergency response system, is if it were a member of > their > family who was murdered. > YES GIRL !!!! Aint this the truth!! That would certainly make things different, although it shouldnt. Dora from Orlando also said that we dont know what other calls were pending for service? After all, we have to look at the whole picture, not just one part of it. I'm sure nobody will ask those questions until the law suit is filed Toni Wyman, (CTO and Tactical Dispatcher) Gwinnett County Police, GA (just N of HotLanta) Lawrenceville, GA (These are only my opinions, not my agency's, after all they are the government and they have opinions of their own) For liability reasons my posts and opinions are to be reprinted with my permission only. Email to: E911GAL136@... Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 10, 2002 Report Share Posted May 10, 2002 In a message dated 5/10/2002 6:58:04 AM Central Standard Time, E911gal136@... writes: > pending > for service? After all, we have to look at the whole picture, not just one > > part of it. I'm sure nobody will ask those questions until the law suit > is > filed > For a change there were no jobs pending of a higher or equal priority....so the jobs got out RIGHT away...!!! Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 10, 2002 Report Share Posted May 10, 2002 In a message dated 5/9/02 10:22:47 PM Eastern Daylight Time, LZ639@... writes: > Protection orders are a joke. About the only purpose they serve is to give > the petitioner a false sense of security....which usually leads to an > ending such as this one. > > I have to agree with this statement! In NJ they are called Restraining Orders, but they are just as useless. They offer no protection to the people who really need them and they have become a real nasty tool used by some women and their attorney's in our area. You would be amazed at how many bottom feeding attorneys advise these women to " file for a restraining order " when they are in the midst of a divorce. In our county an emergency temporary restraining order can be obtained after regular court hours through the local police department via the municipal court judge. Keeping in mind that NJ has more lawyers than cockroaches (darn) and the fact that we are one of the most litigious states, we rarely if ever have a judge that is willing to take the chance of denying an application. These restraining orders deal with property (who gets the house or apartment) custody, temporary support and other things. So now you have a tool available for someone involved in a messy relationship to accomplish in a few hours what would take months of haggling with attorneys and the courts even when there is absolutely no violence involved. And I promise you that there are plenty of attorneys in NJ that use this for their clients. Sadly those that truly need the protection are rarely, if ever, protected by this same piece of paper. Patty BTPD NJ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 10, 2002 Report Share Posted May 10, 2002 In a message dated 5/10/02 1:54:55 AM Eastern Daylight Time, tmoder@... writes: > > Without meaning to sound crass...the only way this would make politicians > properly fund the emergency response system, is if it were a member of > their > family who was murdered. > > > Amen!!!!! Patty Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 10, 2002 Report Share Posted May 10, 2002 Thanks for responding Chicago spatcher.. I heard all the stuff on the news, and thought it all sounded a little goofy. I withheld judgement until I knew more. When Chicago PD issues their final statement about the whole thing, let us know. I want to get on the press to publish that part. It is definitely being made out in the news as though the 911 center didn't do their part, which isn't right. Maggie Gurnee IL Dispatcher Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 11, 2002 Report Share Posted May 11, 2002 >The first squad car was given the 1st call that came in within about 2 mins >The second squad car was given the second call within about 2 mins >and told about the 3rd call within 15 seconds after it came in So that makes the " Dispatch " response time 2 mins on the first call, 2 mins on the second call and 15 seconds on the third call. So 2 minutes is the absolute longest DISPATCH response time. The problem here is that media and others will look at this and say.. " My God... It took 9-1-1 seventeen minutes to get to this woman, and she had to call three times.... " 9-1-1 is NOT a responding agency... We DO NOT respond to calls..... We are a Communications agency. If it took the police seventeen minutes to get to this woman, that is something the police need to address. 9-1-1's concern is, was the call dispatched properly, with the correct priority, timely, and to the proper responding agency. If those things were done, and done correctly, we have absolutely nothing to do with the response time. We are NOT a responding agency. Weintraut Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 12, 2002 Report Share Posted May 12, 2002 In a message dated 5/11/2002 10:04:09 AM Central Standard Time, rweintraut@... writes: > > So that makes the " Dispatch " response time 2 mins on the first > call, 2 mins on the second call and 15 seconds on the third call. > > So 2 minutes is the absolute longest DISPATCH response time. > Yep....and actually the first car was dispatched in just over 1 minute....I went back at looked at the calls again. They have placed several of the dispatch personnel on " administrative leave " until this investigation is over...so it looks like no matter what, we are going to be blamed for part of it. They are also questioning why the dispatcher didn't go back over the air and check with the cars assigned to see if they were on the scene yet. I can just imagine them trying to implement that. Chicago handles 566+ domestics in a 24 hour period....and at time over 600 calls come in during a 30 minute period for several hours at a time. There isn't enough time to get all the jobs out now in between them running everything that moves and most things that don't move. The people who are saying these things...as well as the damn media should be made to sit there with us on a busy night during shift change (which is when this was all happening) and see how impossible their theories are. Thanks for letting me vent once again....!!! Chicago 9-1-1 not that anyone else cares...this is my opinion only. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 12, 2002 Report Share Posted May 12, 2002 Not surprising. Most adminstrations are staffed with dipshits that have no concept of logic. Bill Re: 911:: Chicago 911 Story > They have placed several of the dispatch personnel on " administrative leave " > until this investigation is over...so it looks like no matter what, we are > going to be blamed for part of it. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 12, 2002 Report Share Posted May 12, 2002 On Sun, 12 May 2002 at 15:40:14 W.S. Blevins wrote: > > Most adminstrations are staffed with dipshits that > have no concept of logic. > I have spent a lot of time pondering this very notion. I have concluded that it isn't the case that they have no concept of logic; rather, they tend to be motivated by their own self-image, their own ego, and stroking the ego of those above them in the food chain. A friend of mine refers to this as management by ego. It seems to have applied at a lot of places where I've worked and where friends worked. Ego defines its own logic. -jackie Jackie McElroy 9-1-1 Communications y Creek Fire Department Walt Disney World, Florida (I speak for me and only me.) http://www.reedycreekdispatch.webservepro.com/ http://mywebpage.netscape.com/mcjackietron mailto:mcjackietron@... Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 12, 2002 Report Share Posted May 12, 2002 At 21:28 05/12/2002 -0400, that insightful fella Jackie McElroy opined (about management's lack of logic): >I have spent a lot of time pondering this very notion. I have concluded >that it isn't the case that they have no concept of logic; rather, they >tend to be motivated by their own self-image, their own ego, and >stroking the ego of those above them in the food chain. A friend of mine >refers to this as management by ego. It seems to have applied at a lot >of places where I've worked and where friends worked. > >Ego defines its own logic. I wish I didn't know exactly what Jackie was talking about. The GOOD thing about very large bureaucracies is that administrative movement is possible. Not assured, but possible. Good things AND bad things can happen over a period of time. And sometimes, the enemy you know is better than the stranger you haven't yet met. <whistling while walking past the headstones> Happy to be here, proud to serve. Olmstead Communications Supervisor ~on the Central California coastline~ " Not presumed to be an official statement of my employing agency. " Home E-mail: mailto:gryeyes@... http://www.gryeyes.com/ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 13, 2002 Report Share Posted May 13, 2002 >They are also questioning why the dispatcher didn't go back over the air and check with the cars assigned to see if they were on the scene yet. That's simply ridiculous. We get the calls.... we dispatch the calls... The enforcement supervisors should check on why the cars were not " on scene " ... We can only send them... we can't make them respond, no matter how many times we may ask they why they are not " on scene " that part of the job is theirs, and their supervisors responsibility, not the responsibility of Dispatch. If Dispatch did something wrong, fine take care of that, but don't shift others responsibilities in our direction. Weintraut Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 13, 2002 Report Share Posted May 13, 2002 At 09:24 PM 5/13/02 -0500, you wrote: >If Dispatch did something wrong, fine take care of that, but >don't shift others responsibilities in our direction. Ditto. Bill Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 15, 2002 Report Share Posted May 15, 2002 In a message dated 5/10/02 8:00:29 AM Eastern Daylight Time, Witchy666@... gladly writes: > and THANK YOU - ONE AND ALL for not trashing Chicago's > 9-1-1 system for this one. > You had to know we would all be asking the tough questions like what was pending, etc... Im sure you were all professional and did your best.. As long as you can walk away knowing you all did the right thing, dont listen to what anyone else says ! Toni Wyman, (CTO and Tactical Dispatcher) Gwinnett County Police, GA (just N of HotLanta) Lawrenceville, GA (These are only my opinions, not my agency's, after all they are the government and they have opinions of their own) For liability reasons my posts and opinions are to be reprinted with my permission only. Email to: E911GAL136@... Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 16, 2002 Report Share Posted May 16, 2002 Sounds to me like dispatch did a great job. Tammy Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 16, 2002 Report Share Posted May 16, 2002 > <<<I can appreciate that the caller thinks it is taking forever for someone > to respond but sometimes in > reality it is only 2-3 minutes, which is VERY good for our units to get on > scene. >>> One thing I've learned -- actually a couple -- that can calm someone down is that I try to repeat something they said vertabim like " I heard you say he was in a blue car " , I tell them the call is already being dispatched (we work that closely that we know when its going) and once the units are rolling I will sometimes say " we've only been on the phone 2 minutes " ...... that 2 minutes can seem like 10 to someone in an emergency and I've found it can help some people claim down. On a domestic where they are fighting -- I'd still be on the phone with the caller till our units are there. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 16, 2002 Report Share Posted May 16, 2002 <<<If it took the police seventeen minutes to get to this woman, that is something the police need to address.>>> I'm curious how many cars were on the street, was it during or just briefing, what time of day? (rush hour tends to slow down traffic). So many things could slow a response from the units. > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 16, 2002 Report Share Posted May 16, 2002 > > <<<They have placed several of the dispatch personnel on " administrative > leave " >>> Lovely, so now you are short staffed as well? > <<< Chicago handles 566+ domestics in a 24 hour period....>>> Geesh!!!!!! Unbelieveable! > <<<<.as well as the damn media should be made to sit there with us on a busy > night during shift change (which is when this was all happening) and see > how impossible their theories are.>>> Have any of them been invited to? p.s. Would you mind if I contacted you off list on another matter? Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 17, 2002 Report Share Posted May 17, 2002 ><<<If it took the police seventeen minutes to get to this woman, that is something the police need to address.>>> I doubt that this is a real bad response time, although I think the dispatcher said they should have been there in about 5.... Just leaving roll call... not that far away... That really wasn't my point, and this is going to sound really harsh.. But as a Dispatch supervisor, I'm going to look at how long it took my people to " dispatch " the call, and if that was done properly.... If it was... My dispatcher has done his/her job. I don't care how long it takes the responder to get there. (Of course, I care, but if I've done my job correctly as a dispatcher, I have absolutely no control over police response time)... It's not my responsibility... Therefore if the response time IS slow, that's a POLICE matter, not a DISPATCH matter. The problem here is that the media will present the story as... " It took 9-1-1 seventeen minutes to get to this woman " And police administration will just let that fly.... because it takes the eyes off them.... When in fact, it doesn't look like 9-1-1 did any thing out of procedure... It appears (from what I've read) they handled the call correctly and in a timely manner. It's the response time that MAY be slow.. and 9-1-1 is not a responding agency... Weintraut Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 17, 2002 Report Share Posted May 17, 2002 It was during " change time " when 1/2 the cars are in roll call and the other 1/2 are just starting out for their tour of duty. It was about 2340 hours and the cars assigned were all just getting out of roll call briefing. Chicago 9-1-1 My opinions...never theirs Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 17, 2002 Report Share Posted May 17, 2002 We are ALWAYS short staffed...they can never seem to keep enough people working. Yes, the media has been invited...but I don't know if the " boss' " will let them come in and sit with us in case something bad happens. In a message dated Fri, 17 May 2002 2:26:13 AM Eastern Daylight Time, gfwebpge@... writes: > >> >> <<<They have placed several of the dispatch personnel on " administrative >> leave " >>> > > >Lovely, so now you are short staffed as well? > >> <<< Chicago handles 566+ domestics in a 24 hour period....>>> > > >Geesh!!!!!! Unbelieveable! > >> <<<<.as well as the damn media should be made to sit there with us on a busy >> night during shift change (which is when this was all happening) and see >> how impossible their theories are.>>> > > >Have any of them been invited to? > > > >p.s. Would you mind if I contacted you off list on another matter? > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 17, 2002 Report Share Posted May 17, 2002 Thank you....we did do everything right, byt the book, and in a timely fashion...although to hear the media talking you would think that the dispatcher went and shot the poor woman. When in fact, it doesn't look like 9-1-1 did any thing out of procedure... It appears (from what I've read) they handled the call correctly and in a timely manner. It's the response time that MAY be slow.. and 9-1-1 is not a responding agency... Weintraut Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 18, 2002 Report Share Posted May 18, 2002 > Thank you....we did do everything right, byt the book, and in a timely > fashion...although to hear the media talking you would think that the > dispatcher went and shot the poor woman. > > ******************************************************************** And knowing , I would not put that passed her at all. Iowa State Patrol Communications, Cedar Rapids Werling NØXZY scott@... http://www.ia.net/~anachamb/pumpkin.html http://www.jonescountytourism.com http://www.earthsat.com/wx/dotwx/winter_roads.html I have a new address for my Olympic photos. http://www.photoisland.com Login: ridgeroader password: blah Quote Link to comment Share on other sites More sharing options...
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