Re: 911:: Calling 10-33 traffic for Dispatch

[Guest guest]

In a message dated 5/4/2002 11:36:42 AM Central Standard Time,

andilea911@... writes:

>

> were thinking the same thing but were reluctant too. What, for your

> agency, constitutes 10-33 traffic for dispatch? We made it through

> but were exhausted after all was said and done.

>

Um...what is 10-33 traffic?

Chicago 9-1-1

not that anyone else cares...this is my opinion only.

[Guest guest]

I can kinda sorta guess what this is, but what is " 10-33 for dispatch " ??

Bob

[Guest guest]

In a message dated 5/4/02 5:43:15 PM Eastern Daylight Time, wblevins@...

writes:

> Am I understanding this correctly that your radio operators also answer

> 9-1-1 calls? Where I work, there are those assigned to the phones and those

> assigned to the radio

At my agency we answer 911, 8 or so non emergency lines for police, fire and

rescue and dispatch. Oh, and we handle walk in traffic too.

Patty

BTPD NJ

[Guest guest]

>he kindly

told us we should have called 10-33 traffic for EMD dispatch. We all

were thinking the same thing but were reluctant too. <

At our agency it's called Sig. 100.

It means, hold all but emergency traffic.

And it means exactly that.... We can call it for ourselves, or if

a nearby district is working emergency traffic, they will call it

and we will dispatch it also, to keep our traffic from covering theirs.

As far as being reluctant to do so... You shouldn't be....

In certain circumstances, it's necessary, it concerns officer

safety, and it's simply the right thing to do...

Weintraut

[Guest guest]

Am I understanding this correctly that your radio operators also answer 9-1-1

calls? Where I work, there are those assigned to the phones and those assigned

to the radio. We'll often switch at " halftime " but the police dispatcher never

speaks to the public unless he/she calls them.

Bill

Re: 911:: Calling 10-33 traffic for Dispatch

> We normally only hold non-emergency traffic when an officer may be in

> danger, however, due to our call volume, staffing, and radio traffic, it's

> not uncommon for all of us to be on the phone with emergency calls when

> officers call on the radio. We normally say something to the effect of,

> " Stand by unless rush - on 9-1-1 " . This lets the officers know we heard

> them, we're not ignoring them but we're dealing with a life or death

> situation on the phone, but by all means, go ahead if you have emergency

> traffic because you're safety is our first priority.

>

> Works for us, and the officers know we don't abuse it.

>

>

[Guest guest]

No walk-in traffic for us. The doors are locked and non-accesible to the public.

Of course, we occasionally have someone come to the door that can't read the

huge sign in front directing them elsewhere, but we do tend to have a rather

large inbred population here it seems. At least that's what we blame it on.

Bill

Re: 911:: Calling 10-33 traffic for Dispatch

> At my agency we answer 911, 8 or so non emergency lines for police, fire and

> rescue and dispatch. Oh, and we handle walk in traffic too.

[Guest guest]

In a message dated 5/4/02 8:52:59 PM Mountain Daylight Time,

jeggeman@... writes:

<< In no way can one calltaker put a caller on hold

to answer another incoming call.

>>

Then what good are those monitors? That would cause me a lot of stress

seeing numbers in que and knowing I can't help them cause the stupid phone

system won't let me put a cold call on hold.

How much information do your calltakers get? Just location and type of call?

Course that would make the dispatching easier.. only give out location and

type and when asked for additional, cop out by saying " calltaker didn't get

that information " .

Nope.. give me my usually one person center where I can put calls on hold,

take all the calls and dispatch all the equipment.

Kathy

[Guest guest]

We are the same way.

We have 4 to 6 people per shift on our 9-1-1 phones. We have another 8 to

12 on our non emergency phones and then our 8 dispatchers. We use an ACD

system and our call takers can only answer one phone call at a time. If all

call takers are busy the caller will get a recording asking them to hold the

line. We have 6 TVs hanging around the comm center from the ceiling telling

us how many calls are waiting to be answered, how long the oldest call has

been waiting, and also tells us what calltakers are busy on a call, have a

caller on hold or able to take a call, or have the phone turned off so it

does not ring or on break. In no way can one calltaker put a caller on hold

to answer another incoming call.

Jim

Columbus Police

Columbus Ohio

[Guest guest]

Wow!

I can't imagine being unable to put a call on hold......This almost seems

like a liability issue to me. Has a problem ever arisen because you had an

emergency caller while taking info from one with less priority?

- lou Pritchard

Morro Bay PD CA

[Guest guest]

<<Has a problem ever arisen because you had an

> emergency caller while taking info from one with less priority?

No, And that is one reason on the non-emergency lines, if all the

calltakers are tied up, you get a recording that states CALL 9-1-1 IF

THIS IS AN EMERGENCY.

Jim

Columbus Police

Columbus Ohio