RE: Wait times and No show/cancellation rate average

[Guest guest]

The national benchmark for cancellations and no shows, per our

consultants, is 12%. Typically, we are 9-12% with cancellation and no

shows. Regarding the national average for wait time, not sure, our is

typically 5 minutes in the clinic and 24-48 hours for a initial eval.

Let me know if anybody else has information on these items.

Thanks

Morrow, MS, ATC, LAT

Manager - Rehab Plus Therapy & Sports Medicine

Tournament Director for Holy Family Memorial 3-on-3 Basketball

Tournament

Holy Family Memorial Hospital

Rehab Plus Therapy & Sports Medicine

1650 S. 41st Street

Manitowoc, WI 54220

(O)

©

(F)

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for

no show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

The national benchmark for cancellations and no shows, per our

consultants, is 12%. Typically, we are 9-12% with cancellation and no

shows. Regarding the national average for wait time, not sure, our is

typically 5 minutes in the clinic and 24-48 hours for a initial eval.

Let me know if anybody else has information on these items.

Thanks

Morrow, MS, ATC, LAT

Manager - Rehab Plus Therapy & Sports Medicine

Tournament Director for Holy Family Memorial 3-on-3 Basketball

Tournament

Holy Family Memorial Hospital

Rehab Plus Therapy & Sports Medicine

1650 S. 41st Street

Manitowoc, WI 54220

(O)

©

(F)

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for

no show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

The national benchmark for cancellations and no shows, per our

consultants, is 12%. Typically, we are 9-12% with cancellation and no

shows. Regarding the national average for wait time, not sure, our is

typically 5 minutes in the clinic and 24-48 hours for a initial eval.

Let me know if anybody else has information on these items.

Thanks

Morrow, MS, ATC, LAT

Manager - Rehab Plus Therapy & Sports Medicine

Tournament Director for Holy Family Memorial 3-on-3 Basketball

Tournament

Holy Family Memorial Hospital

Rehab Plus Therapy & Sports Medicine

1650 S. 41st Street

Manitowoc, WI 54220

(O)

©

(F)

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for

no show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

[Guest guest]

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

[Guest guest]

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

[Guest guest]

;

Are you satisfied with this rate, since you fall beneath this " benchmark " ?

Ken Mailly, PT

Mailly & Inglett Consulting, LLC

Tel. 973 692-0033

Fax 973 633-9557

68 Seneca Trail

Wayne, NJ, 07470

www.NJPTAid.biz

Bridging the Gap!

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for

no show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

;

Are you satisfied with this rate, since you fall beneath this " benchmark " ?

Ken Mailly, PT

Mailly & Inglett Consulting, LLC

Tel. 973 692-0033

Fax 973 633-9557

68 Seneca Trail

Wayne, NJ, 07470

www.NJPTAid.biz

Bridging the Gap!

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for

no show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

;

Are you satisfied with this rate, since you fall beneath this " benchmark " ?

Ken Mailly, PT

Mailly & Inglett Consulting, LLC

Tel. 973 692-0033

Fax 973 633-9557

68 Seneca Trail

Wayne, NJ, 07470

www.NJPTAid.biz

Bridging the Gap!

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for

no show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

Mark;

Your comment echoes what we have said to other colleagues on this subject:

If you are seeing rates greater than 5%, you should be concerned.

If you are seeing rates greater than 10%, you should be worried.

If you see rates greater than 15%, you'll eventually be packing up.

I know full well that many will say 5% is unattainable. We would obviously

disagree, and counter that exceeding 10% is unsustainable for your practice.

The real issue is not what " rate " , but why.

Ken Mailly, PT

Mailly & Inglett Consulting, LLC

Tel. 973 692-0033

Fax 973 633-9557

68 Seneca Trail

Wayne, NJ, 07470

www.NJPTAid.biz

Bridging the Gap!

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

Mark;

Your comment echoes what we have said to other colleagues on this subject:

If you are seeing rates greater than 5%, you should be concerned.

If you are seeing rates greater than 10%, you should be worried.

If you see rates greater than 15%, you'll eventually be packing up.

I know full well that many will say 5% is unattainable. We would obviously

disagree, and counter that exceeding 10% is unsustainable for your practice.

The real issue is not what " rate " , but why.

Ken Mailly, PT

Mailly & Inglett Consulting, LLC

Tel. 973 692-0033

Fax 973 633-9557

68 Seneca Trail

Wayne, NJ, 07470

www.NJPTAid.biz

Bridging the Gap!

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

Mark;

Your comment echoes what we have said to other colleagues on this subject:

If you are seeing rates greater than 5%, you should be concerned.

If you are seeing rates greater than 10%, you should be worried.

If you see rates greater than 15%, you'll eventually be packing up.

I know full well that many will say 5% is unattainable. We would obviously

disagree, and counter that exceeding 10% is unsustainable for your practice.

The real issue is not what " rate " , but why.

Ken Mailly, PT

Mailly & Inglett Consulting, LLC

Tel. 973 692-0033

Fax 973 633-9557

68 Seneca Trail

Wayne, NJ, 07470

www.NJPTAid.biz

Bridging the Gap!

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

I believe 15% N/S CX was posted before from a board member. I do not recall

any wait time info.

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for no

show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

I believe 15% N/S CX was posted before from a board member. I do not recall

any wait time info.

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for no

show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

I believe 15% N/S CX was posted before from a board member. I do not recall

any wait time info.

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for no

show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

I am not dissatisfied with this rate since we average 140-160 patients

per day in our outpatient facility. I would like to see our initial

eval appointment within 24 hours, but with our practice as big as it is,

it is not obtainable. If we could recruit more therapist, then the

expectation would change. Otherwise, we are doing pretty well.

Morrow, MS, ATC, LAT

Manager - Rehab Plus Therapy & Sports Medicine

Tournament Director for Holy Family Memorial 3-on-3 Basketball

Tournament

Holy Family Memorial Hospital

Rehab Plus Therapy & Sports Medicine

1650 S. 41st Street

Manitowoc, WI 54220

(O)

©

(F)

Wait times and No show/cancellation rate average

Does anyone know national average for wait times for OP PT and also for

no show/cancellation rates for OP PT.

Thanks.

Todd Mourning, PT

Manager of Therapy Services

Abraham Lincoln Memorial Hospital

315 8th Street

Lincoln, IL 62656

x 179

(fax)

mourning.todd@...

[Guest guest]

Ken,

5%, in my dreams!

Was it Chuck Felder who posted that his benchmark data was 15%, I took this

to be a combined CX/NS rate.

How do you maintain 5% or less?

Joe Ruzich, PT

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

Joe,

Yes it was my data from previous years. Here's the data from PT Benchmark

2005, studied FY2004 data.

The PT Benchmark data for FY2004 median was 11.6% for combined cancels &

no-shows. Defined as:

Cancel = on the schedule at the start of the day - called and cancelled

(does not matter if they reschedule the visit, you still lost that date/time

slot).

No-show didn't come or call before the appointment.

Chuck

R. Felder, PT, SCS, ATC, MBA

HCS Consulting, Inc.

PO Box 9815

Newport Beach, CA 92658

Phone:

Mobile:

Fax:

Email: CFelder@...

www.HCSconsulting.com

This message contains confidential information intended only for the

individual named and is protected from disclosure. If you are not the

intended recipient you should delete this message, not use or disclose it in

any form and contact the sender.

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

We are running at 8% no shows/cancellations and have a $25.00 cancellation

policy for less than 24hours.

Thanks,

Barker F. II

Clinical Director

Lakeway Aquatic Therapy & Wellness Center

P.O. Box 342348

1927 Lohmans Crossing, Suite 100

Austin, TX 78734

-Office Tel.

- Office Fax

- Mobile

www.lakewayaquatics.com

This email and any files transmitted with it may contain PRVILEGED or

CONFIDENTIAL information and may be read or used only by the intended

recipient. If you are not the intended recipient of the email or any of its

attachments, please be advised that you have received this email in error

and that any use, dissemination, distribution, forwarding, printing, or

copying of this email or any attached files is strictly prohibited. If you

have received this email in error, please immediately purge it and all

attachments and notify the sender by reply email or contact the sender at

the number listed.

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

We are running at 8% no shows/cancellations and have a $25.00 cancellation

policy for less than 24hours.

Thanks,

Barker F. II

Clinical Director

Lakeway Aquatic Therapy & Wellness Center

P.O. Box 342348

1927 Lohmans Crossing, Suite 100

Austin, TX 78734

-Office Tel.

- Office Fax

- Mobile

www.lakewayaquatics.com

This email and any files transmitted with it may contain PRVILEGED or

CONFIDENTIAL information and may be read or used only by the intended

recipient. If you are not the intended recipient of the email or any of its

attachments, please be advised that you have received this email in error

and that any use, dissemination, distribution, forwarding, printing, or

copying of this email or any attached files is strictly prohibited. If you

have received this email in error, please immediately purge it and all

attachments and notify the sender by reply email or contact the sender at

the number listed.

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

We are running at 8% no shows/cancellations and have a $25.00 cancellation

policy for less than 24hours.

Thanks,

Barker F. II

Clinical Director

Lakeway Aquatic Therapy & Wellness Center

P.O. Box 342348

1927 Lohmans Crossing, Suite 100

Austin, TX 78734

-Office Tel.

- Office Fax

- Mobile

www.lakewayaquatics.com

This email and any files transmitted with it may contain PRVILEGED or

CONFIDENTIAL information and may be read or used only by the intended

recipient. If you are not the intended recipient of the email or any of its

attachments, please be advised that you have received this email in error

and that any use, dissemination, distribution, forwarding, printing, or

copying of this email or any attached files is strictly prohibited. If you

have received this email in error, please immediately purge it and all

attachments and notify the sender by reply email or contact the sender at

the number listed.

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

Joe,

Where do you find these statistics for NS/cx's I would be interested in

reading about this.

Barbara OShea, PT

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

Joe,

Where do you find these statistics for NS/cx's I would be interested in

reading about this.

Barbara OShea, PT

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

Joe,

Where do you find these statistics for NS/cx's I would be interested in

reading about this.

Barbara OShea, PT

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!

[Guest guest]

Barbara,

The data came from PT Benchmark 2005. Follow this link to learn more:

http://www.hcsconsulting.com/ Click on the PT Benchmark 2006 logo to learn

about the upcoming study and read the FAQs. Click on the PT Benchmark 2005

logo to learn about last years study.

Chuck

R. Felder, PT, SCS, ATC, MBA

HCS Consulting, Inc.

PO Box 9815

Newport Beach, CA 92658

Phone:

Mobile:

Fax:

Email: CFelder@...

www.HCSconsulting.com

This message contains confidential information intended only for the

individual named and is protected from disclosure. If you are not the

intended recipient you should delete this message, not use or disclose it in

any form and contact the sender.

Re: Wait times and No show/cancellation rate average

When I was at an outpatient clinic in Buffalo, NY we regularly had 25 - 30%

cx/ns rate. Obviouosly that clinic is no longer operating. . .

Mark Milleville PT

Looking to start and own 100% of your own Practice?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

and participate now!