Evaluating Client Satisfaction after undergoing HIV/AIDS Test Counselling

[Guest guest]

Dear Forum,

Please, let me know how to assess client satisfaction after he/she goes

through the experience of counselling when accessing the site for HIV

testing.

Regards,

Sunanda.

e-mail: <srabindranathan@...>

[Guest guest]

Dear FORUM,

Reg: Counselling client satisfaction survey (CSS)

A copy of CSS follows this message. The CSS survey is a good method of accessing

our services. However, this may be done in ways that are non-threatening for

client as well as counsellor maintaining anonymity is crucial

Administration of the survey must be ethical (Conducting this survey just after

a positive result is not ethical practice) (Certain questions like " reasons for

visiting the ICTC " if, asked by a stranger may be very threatening for the

patient and is also breach of confidentiality)

The questions must be short and simple. We need answers for such questions in

order to know what the patient is coming for to the ICTC.

This client satisfaction form may be filled by the client himself/ herself. CSS

formats may be kept outside the center and clients may pick this up and drop it

in a box kept nearby or send it directly to you if you print your address on a

stamped inland letter with the CSS printed on it.

I have made a list of questions which maybe useful to you. Here ICTC or the

integrated counselling and testing center means the same as the VCTC and my

questions are more to access the counselling services.

Regards,

Magdalene

Counselling Consultant

TANSACS

Email: magdalene.jeyarathnam@...

______________________________

Counselling client satisfaction survey (CSS)

a)Gender, Age, c) Occupation, d) Marital status, e) District

About the ICTC

1. How did you know about this ICTC?

Friends/ saw the board/ Media/ Others

2. How far did you have to travel to come to this ICTC?

1 hour/ less than 1 hour/ more than 1 hour

3. Did you locate the ICTC easily? Were there pointers etc to show the way?

Yes/ No

4. Have you come to this center before? Yes/ No

5. How much time did you spend in the ICTC?

6. Was the time enough? Yes/ No

7. Did you get all the information you wanted?

Mostly/ sometimes/ Never

8. Who did you meet at the ICTC?

Counsellor/ Lab technician/ Doctor

About counsellor

9. Did the counsellor speak to you in a way that you could understand? Mostly/

sometimes/ Never

10. Can you mention two points you learnt today from the counselling session?

11. Do you feel your counsellor listened and understood you?

Mostly/ sometimes/ Never

12. Do you feel you had enough time with the counsellor?

Yes/ No

13. Did the counsellor address all your concerns?

Mostly/ sometimes/ Never

14. Did the counsellor help you think about the HIV risks you were taking?

Yes/no

15. Did the counsellor make you comfortable to talk about your sexual practices/

drug usage? Yes/ No

16. Did the counsellor help you make a plan to protect yourself from HIV? Yes/No

17. Did the counsellor tell you about the other places you could go for help?

Yes/ no

18. Did you want more time with the counsellor? Yes / No

19. Was the counsellor approachable? Mostly/ sometimes/ never

20. What are some recommendations you could make to improve the counselling

services and testing services in this center?