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Fighting Prudential HMO

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Hi friends.... we are preparing to go to war with Prudential HMO over

hearing aids for both my 5 year old daughter and 18 month old son. I'm

looking for some advice hear on who we should direct our letters, calls

etc. to. We are using Barbara's awesome letter, as well as some other

correspondence as well. I guess my question is, do we try and get a case

manager assigned first, or what? We need a nudge in the right general

direction so we know who to blast out of the water! Any quidance would be

appreciated! Thanks all!

Marc

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