Lateness and Responsibility

[Guest guest]

I agree with everything said on this subject. Lateness is an insidious

problem with many ramifications. What I am interested in is if any of your

agencies have a SOP for periodic administrative review of the operation of

the comm center that holds supervisors accountable. I am not talking about

things like call throughput, average time to dispatch, missed calls, etc.,

but trends like turnover, lateness, and sick day rates that often indicate

management problems. From what I have been reading on the list, policy

seems directed to the offending individuals, but does not look at broader

issues that may be contributing to, or even causing the problems.

In this area (Monmouth County, NJ), agencies I am familiar with do not have

formal processes for his kind of analysis until it becomes a crisis, such

as last year's loss of nearly all dispatchers from a local PD.