9-1-1 calls from someone you know

[Guest guest]

A few years back we had heavy rain storms that flooded one of our contract

cities massively. We only had 3 people on phones and for 2 hrs straight we

answered 9-1-1 calls only, one after another. We had to send emergency rescue

crews out to many intersections to rescue people trapped in vehicles when the

water rose so fast people couldn't see it coming. My daughter called in on

9-1-1 to say water was coming into her home (unfortunately she was one of many

with this same problem) I verified no one was in danger and told her to call

back if things became hazardous. Later I learned that one of the 9-1-1 calls I

answered was from a Sergeant of ours who was trapped in her car. These we stay

on the line with until they are rescued. She later sent a me wonderful thank

you for keeping her calm, saying I saved her life. Hard part is remembering her

call from all the others we dealt with that day, but it was great to know our

efforts were appreciated. And to this day she is always

the first person to acknowledge dispatch and all we do.

Debbie

Ventura County, Ca