Re: locally made helmet troubles

[Guest guest]

i am so sorry this ortho is not returning your messages. I

definitely understand your frustration! You should not have to put

up with this. Is there a supervisor or anyone above him?

Angie and jenna

--- In Plagiocephaly , " juloyes2003 " <juloyes@m...>

wrote:

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's

head

> stretched across his forehead and was an inch wide and had been

there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't

seem

> to get a hold of me (I was available--I gave him 3 different

numbers

> where I could be reached, two cell phones and one home phone!).

She

> told me he couldn't see me until Monday. I told her that would

mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on

9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it.

So,

> I have no other choice but to put up with this stuff. I'm about

ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>

[Guest guest]

,

That really stinks. Aren't they aware that this is a time-sensitive

treatment that they are offering? Can you fire off a formal email

letter copying some medical supervisory entity letting them know that

they are accepting payment for a service they are not providing? How

about just showing up at the office without an appointment telling

that you aren't leaving until you are seen? I don't know what to tell

you. If the redness is due to a fit issue or growth spurt, you all

definitely need to be seen asap to take advantage of it. He'd really

putting you at the mercy of his bad manners, you know?

Christie (Mom to Repo'd Remy)

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's head

> stretched across his forehead and was an inch wide and had been there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't seem

> to get a hold of me (I was available--I gave him 3 different numbers

> where I could be reached, two cell phones and one home phone!). She

> told me he couldn't see me until Monday. I told her that would mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on 9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it. So,

> I have no other choice but to put up with this stuff. I'm about ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>

[Guest guest]

,

I am so sorry!!!!! I guess you just have to think positive that

Monday will fix all your troubles and just consider it a delay in

starting. Maybe you should make an appt for Tues today as well. Don't

give up! You can do this. JT was just banded at 9 months. Good

Luck!!!!Kathy (mom to JT DOC 10/30@9mos NJ)

--- In Plagiocephaly , " juloyes2003 " <juloyes@m...>

wrote:

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's head

> stretched across his forehead and was an inch wide and had been

there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't

seem

> to get a hold of me (I was available--I gave him 3 different

numbers

> where I could be reached, two cell phones and one home phone!). She

> told me he couldn't see me until Monday. I told her that would mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on

9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it.

So,

> I have no other choice but to put up with this stuff. I'm about

ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>

[Guest guest]

Oh :

This is totally unacceptable. I feel SO sorry for you. Argh, I can

imagine how incredibally frustrated, discouraged and ticked off you

are right now

How long has Philip been in the helmet? Are you seeing correction?

Big big hugs, hange in there.

Debbie Abby's mom

MI

--- In Plagiocephaly , " juloyes2003 " <juloyes@m...>

wrote:

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's head

> stretched across his forehead and was an inch wide and had been

there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't

seem

> to get a hold of me (I was available--I gave him 3 different

numbers

> where I could be reached, two cell phones and one home phone!). She

> told me he couldn't see me until Monday. I told her that would mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on

9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it.

So,

> I have no other choice but to put up with this stuff. I'm about

ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>

[Guest guest]

,

Call back and DEMAND to speak with him, it is unacceptable for you to

have to wait all weekend! Let us know what they say, I'm so sorry!

Natasha

--- In Plagiocephaly , " juloyes2003 " <juloyes@m...>

wrote:

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's head

> stretched across his forehead and was an inch wide and had been

there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't

seem

> to get a hold of me (I was available--I gave him 3 different

numbers

> where I could be reached, two cell phones and one home phone!). She

> told me he couldn't see me until Monday. I told her that would mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on

9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it.

So,

> I have no other choice but to put up with this stuff. I'm about

ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>

[Guest guest]

Hi ,

What about calling the Dr. that gave you the script? Maybe some pressure

from them might help. I'm sure the Center would not want to hurt the

relationship that they have with the Dr., as that may mean less referrals.

We missed our neuro appt. yesterday because of the closed interstate (we

drove for 8 3/4 hours straight), but you can be sure when we finally have our

appointment, we will be mentioning the troubles you are having at the Center.

I know that they refer a lot of babies to them, and hopefully some pressure will

be put on them to treat their patients better. This is uncalled for, and it sure

gives me lots of doubts about using their helmet. I will voice my concerns

though.

My thoughts and prayers are with you.

> > I'm very frustrated. After trying to get a hold of the ortho since

> > Tuesday, when I called because the bright red mark on Philip's head

> > stretched across his forehead and was an inch wide and had been

> there

> > since Saturday, I finally called again (Thursday) and told the

> > secretary I'd just like to make an appointment since he couldn't

> seem

> > to get a hold of me (I was available--I gave him 3 different

> numbers

> > where I could be reached, two cell phones and one home phone!). She

> > told me he couldn't see me until Monday. I told her that would mean

> > his helmet's been off for a week already, but I guess that doesn't

> > matter. I feel like we're losing precious time here! He's going on

> 9

> > 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> > office, and that's the only office around here that even does it.

> So,

> > I have no other choice but to put up with this stuff. I'm about

> ready

> > to just chuck this whole thing.

> >

> > Mad in Kentucky,

> >

[Guest guest]

,

:-( I'm so sorry to hear this. I agree w/Debbie this is totally

unacceptable. Can you contact your ortho's boss?

> > I'm very frustrated. After trying to get a hold of the ortho

since

> > Tuesday, when I called because the bright red mark on Philip's

head

> > stretched across his forehead and was an inch wide and had been

> there

> > since Saturday, I finally called again (Thursday) and told the

> > secretary I'd just like to make an appointment since he couldn't

> seem

> > to get a hold of me (I was available--I gave him 3 different

> numbers

> > where I could be reached, two cell phones and one home phone!).

She

> > told me he couldn't see me until Monday. I told her that would

mean

> > his helmet's been off for a week already, but I guess that

doesn't

> > matter. I feel like we're losing precious time here! He's going

on

> 9

> > 1/2 months old. AHHH!!!! He's the only one who does helmets at

his

> > office, and that's the only office around here that even does it.

> So,

> > I have no other choice but to put up with this stuff. I'm about

> ready

> > to just chuck this whole thing.

> >

> > Mad in Kentucky,

> >

[Guest guest]

-Hi, Do you go to " Bob " in New Albany ,Indiana? That is where my

grand daughter goes. She just got her helmet three weeks ago. I

think I may have talked with you by email. Heavens I can't keep up

the the names and screen names, too. I aplogize. When she got a

goose egg on her forehead ,they contacted " Bob " on Thursday and he

did not return calls right away. In fact, it was them, calling him.

They did take her up there to him on Tuesday. Every thing was fine.

She is doing well now. Please contacy me if you want.

ronnieag40051@... or marthag40051@... or even my

which is mgm40051@... Any time, First time Mam-Maw,

Martha

-- In Plagiocephaly , " juloyes2003 " <juloyes@m...>

wrote:

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's head

> stretched across his forehead and was an inch wide and had been

there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't

seem

> to get a hold of me (I was available--I gave him 3 different

numbers

> where I could be reached, two cell phones and one home phone!). She

> told me he couldn't see me until Monday. I told her that would mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on

9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it.

So,

> I have no other choice but to put up with this stuff. I'm about

ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>

[Guest guest]

, I would be mad too. This not the type of treatment that you

or should be receiving. I hope you get a handle on this real

soon.

Dustie

--- In Plagiocephaly , " juloyes2003 " <juloyes@m...>

wrote:

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's head

> stretched across his forehead and was an inch wide and had been

there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't

seem

> to get a hold of me (I was available--I gave him 3 different

numbers

> where I could be reached, two cell phones and one home phone!). She

> told me he couldn't see me until Monday. I told her that would mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on

9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it.

So,

> I have no other choice but to put up with this stuff. I'm about

ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>

[Guest guest]

-- are you also going to the Center for Orthotic and Prosthetic

Care in New Albany? We used them and gave up on one of their

helmets... email me if you want details, or search for " in

IN's story "

-

mom to , local helmet dropout, IN

> > > I'm very frustrated. After trying to get a hold of the ortho

since

> > > Tuesday, when I called because the bright red mark on Philip's

head

> > > stretched across his forehead and was an inch wide and had

been

> > there

> > > since Saturday, I finally called again (Thursday) and told the

> > > secretary I'd just like to make an appointment since he

couldn't

> > seem

> > > to get a hold of me (I was available--I gave him 3 different

> > numbers

> > > where I could be reached, two cell phones and one home

phone!). She

> > > told me he couldn't see me until Monday. I told her that would

mean

> > > his helmet's been off for a week already, but I guess that

doesn't

> > > matter. I feel like we're losing precious time here! He's

going on

> > 9

> > > 1/2 months old. AHHH!!!! He's the only one who does helmets at

his

> > > office, and that's the only office around here that even does

it.

> > So,

> > > I have no other choice but to put up with this stuff. I'm

about

> > ready

> > > to just chuck this whole thing.

> > >

> > > Mad in Kentucky,

> > >

[Guest guest]

,

I'm sorry to hear you're having troubles. We used the same center to

get a helmet for my son , and it didn't work out. If we had to

do it all over again, I'd have searched for alternatives.

Please email me if you want -- I don't read the list regularly.

-

mom to , local helmet dropout, IN

--- In Plagiocephaly , " juloyes2003 " <juloyes@m...>

wrote:

> I'm very frustrated. After trying to get a hold of the ortho since

> Tuesday, when I called because the bright red mark on Philip's

head

> stretched across his forehead and was an inch wide and had been

there

> since Saturday, I finally called again (Thursday) and told the

> secretary I'd just like to make an appointment since he couldn't

seem

> to get a hold of me (I was available--I gave him 3 different

numbers

> where I could be reached, two cell phones and one home phone!).

She

> told me he couldn't see me until Monday. I told her that would

mean

> his helmet's been off for a week already, but I guess that doesn't

> matter. I feel like we're losing precious time here! He's going on

9

> 1/2 months old. AHHH!!!! He's the only one who does helmets at his

> office, and that's the only office around here that even does it.

So,

> I have no other choice but to put up with this stuff. I'm about

ready

> to just chuck this whole thing.

>

> Mad in Kentucky,

>