Re: Should I complain?

[Guest guest]

I'd complain to the manager. That is not a professional way to act and might

scare people who have less esteem and confidence away from their workouts. We

(meaning all of us) have a hard enough time making the time and the effort to

get to a gym and we pay good money for that. I credit you for not taking her out

back and beating the crap out of her already. Just reading what you've wrote

makes me want to smack her!! And I'm not a violent person! GEEZ the nerve.

In addition to that, the other reason you should take it to the manager is that

she is bringing down the reputation of the club. She's not acting professional,

she's butting in when her opinion is not asked for and subsequently, the entire

club suffers, not just the members. I think the manager would be glad to know

this and would be able to counsel her in appropriate behavior. I'm sure her

heart is in the right place (maybe) but her execution leaves a bit to be

desires.

Good Luck to YOU! and keep up the good work!

Trish

Should I complain?

I work out at Curves. They have a new-ish employee who is one of these

very loud, " never met a stranger " , doesn't really think before speaking

types of people. She is very nice and it is not that I dislike her, but

she happens to get on my very last nerve some days because of things she

says. That's not, obviously, my complaint.

Today I was working out as I do every Sat. She was working. Now when I

do Curves I work VERY hard...I take it seriously. If I'm going to spend

$30 a month and 30 minutes of my time a day, I am getting as much out of

it as I can. I would say it's been very successful as I have lost 40

pounds in the 4 months since I started. This person happens to be the

same person who last week YELLED that it was " no fair " because she works

out as hard as I do. So I do the leg push machine. I do 20 reps on one

leg, 20 on the other, and finish with both legs. I work fast and push

hard so that on the recovery stations I truly AM recovering. Isn't that

what we're supposed to do?

So I'm about four stations down and another lady is on that station.

This employee goes up to her and says " You're doing great! Don't worry

about it. "

She looked confused and asked her what she meant.

Then, as if I wasn't there she says, " Don't feel like you have to keep

up with her, she works out all the time. You just do what you can do. "

Which I wouldn't have minded because it is absolutely true. Then she

goes on in a quiet voice, which since she is a loud person, wasn't very

quiet, about how SOME people just don't work out the way they are

supposed to and my heart rate was probably way too high and therefore I

am not getting the most benefit out of my workout.

What the ??????

First of all, I have lost 40 pounds in 4 months doing this, toned

immensely, and have gone from a size 16 to a size 10 so I would think,

thank you very much, that I am probably getting just a little bit of

something out of my work out. Second of all, unless SHE is taking my

heart rate, she has no idea what it is. I've always been someone with

more stamina than it looked like I should have. Third of all, I am not

doing step aerobics, calesthenics, or acrobatics on the recovery

stations. I do arms and jog in place. When my HR is too high I take it

down a notch. I do work at the upper level of " medium " but I think at my

age I am probably pretty able to judge my fitness level.

This lady is a part time employee, very overweight, and not in very good

shape, and was just trained in the store. I wouldn't call her a

professional by any means (certainly she doesn't act like one).

Last week while an overweight, older woman was working out on a recovery

station she came up behind her and " scared " her on purpose. The other

woman just SCREAMED at her she was SO angry. I thought it was an awful

thing to do and it sure made everyone very uncomfortable.

This is just the latest in comments she's made. If I slow down on a

machine because my muscles are fatigued she makes a snide comment. If I

trip a little bit (I happen to have some balance issues which makes me

clumsy) she laughs at me. I know in my heart of hearts that she does not

intend to make people feel bad. She is just one of those " open

mouth...stuff falls out " kinds of people. But at the same time, she is

making many people feel very self concious. I called my husband on the

way home and was SO mad that I nearly hyperventilated (I don't do that

often, but if I am upset after working out I can't catch my breath...it

feels like I've had the wind knocked out of me). He said that I should

because it is supposed to be a safe and comfortable place to work out,

and she's making it the opposite.

I'm not planning on leaving because, all in all, I love the place.

However I am willing to put cash money down that some other people who

don't have as much self confidence HAVE stopped coming in as much. (It

is not as if she singles me out, she's like this with everyone.) Had she

been like this during my first month, I would have stopped coming, given

up the $30 a month, and gone somewhere else.

She probably does not understand the impact of her words so I'm trying

to decide if I should call and just say " I don't want to get her in

trouble, but perhaps you could talk her about the comments she makes and

help her come up with more appropriate comments. " My husband thinks I

should write a letter, but I'm afraid seeing it in writing would really

hurt her. (Too spite that fact that she irritates the heck out of me and

made me very angry today, it isn't like I want to hurt her feelings. I

just don't want to be mocked while I work out.)

I don't know what to do! BAH! I wish I had the guts to have just said

something right then and there, but I didn't want to embarrass her...but

at the same time she had NO problem embarassing me.

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Tory Klementsen, A+, MCP

Business and Technology Instructor

Technology Resource Specialist

[Guest guest]

Hi Tory,

Yes, you should complain...to her first. As you say, you don't believe she does

this to embarrass people, otoh, maybe you should point out to her that it does.

I believe in going to the source of the problem first and if that doesn't work

than go higher. As for everyone else it might offend, well, they need to speak

for themselves. You pay good money to go to this establisment and you shouldn't

have to put up with that. Some people are just oblivious to what they say and

do as we discussed in recent posts :-).

Gail