RE: Front Office Statistics

[Guest guest]

Amy,

Here's the info from PT Benchmark 2004:

In the recently published PT Benchmark 2004 study of outpatient clinics the

median for visits processed per office staff hour was 1.76 visits per hour

(std dev 0.97, n=43). In other words, you would need one hour of office

labor for every 1.76 visits. So, if you had 100 visits you would need 56.8

hours of coverage, or 1.42 FTEs.

In last year's study, PT Benchmark 2003, the median was 2.09 (std dev 1.07,

n=40), requiring 1.20 FTEs for the same 100 visits.

If you'd like to know more at PT Benchmark contact me.

Hope this helps.

Chuck

R. Felder, MBA, PT, SCS, ATC

HCS Consulting, Inc.

PO Box 9815

Newport Beach, CA 92658

Phone:

Mobile:

Fax:

mailto:CFelder@...

www.HCSconsulting.com

This message contains confidential information intended only for the

individual named and is protected from disclosure. If you are not the

intended recipient you should delete this message, not use or disclose it in

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Front Office Statistics

Recently on PTManager there was a formula for the 2004 Benchamark Data on

number of front office staff needed based upon number of patient visits per

day. Can someone resend that formula to me? Thanks.

Amy Gray, OTR

Director of Therapy

St. ph Rehab Center

[Guest guest]

,

Does the data indicate what job task were included - i.e. completion of

all billing, scheduling, prior authorization, typing of documents, etc.

The FTEs would vary if these tasks are spread among other staff.

Diane , PT

LMH -Hospital

Antigo, WI

Front Office Statistics

Recently on PTManager there was a formula for the 2004 Benchamark Data

on

number of front office staff needed based upon number of patient visits

per

day. Can someone resend that formula to me? Thanks.

Amy Gray, OTR

Director of Therapy

St. ph Rehab Center

[Guest guest]

Diane,

The data was not separated by job tasks. However, I did find that companies

that outsourced billing & collection work used significantly less office

staff than those that did it in-house. Office staff productivity for those

practices that outsourced was 2.65 (n=7) visits per hour compared to 1.65

(n=35) for those doing in-house billing. The combined median was 1.76

(n=42).

Come and learn more about how to use benchmarking to improve your practice

at the PPS Annual Conference. I'll be presenting on Friday 11/5/04 and

discussing what, how and why to use benchmarking and reviewing some of the

current options for data.

Hope this helps!

Chuck

Front Office Statistics

Recently on PTManager there was a formula for the 2004 Benchamark Data

on

number of front office staff needed based upon number of patient visits

per

day. Can someone resend that formula to me? Thanks.

Amy Gray, OTR

Director of Therapy

St. ph Rehab Center

[Guest guest]

Chuck,

I'm curious how these numbers correlate with hospital based front

office staff. In a hospital outpatient clinic, front desk staff do not

have responsibility for billing, collecting, and long term medical

records storing and retrieval. Removing these tasks should

theoretically result in a higher visit/FTE ratio. Is there any

benchmarking regarding this?

Using the values of outpatient visits and FTE's my average front desk

FTE/visit over the last 6 months is 1.96.

Redge L MS OTR/L

Director of Rehabilitation Services

on Hospital

Bremerton, WA 98310

Administrative Assistant:

Wanda Kotte: wandakotte@...

>>> cfelder@... 10/5/2004 7:51:35 AM >>>

Amy,

Here's the info from PT Benchmark 2004:

In the recently published PT Benchmark 2004 study of outpatient clinics

the

median for visits processed per office staff hour was 1.76 visits per

hour

(std dev 0.97, n=43). In other words, you would need one hour of

office

labor for every 1.76 visits. So, if you had 100 visits you would need

56.8

hours of coverage, or 1.42 FTEs.

In last year's study, PT Benchmark 2003, the median was 2.09 (std dev

1.07,

n=40), requiring 1.20 FTEs for the same 100 visits.

If you'd like to know more at PT Benchmark contact me.

Hope this helps.

Chuck

R. Felder, MBA, PT, SCS, ATC

HCS Consulting, Inc.

PO Box 9815

Newport Beach, CA 92658

Phone:

Mobile:

Fax:

mailto:CFelder@...

www.HCSconsulting.com

This message contains confidential information intended only for the

individual named and is protected from disclosure. If you are not the

intended recipient you should delete this message, not use or disclose

it in

any form and contact the sender.

Front Office Statistics

Recently on PTManager there was a formula for the 2004 Benchamark Data

on

number of front office staff needed based upon number of patient visits

per

day. Can someone resend that formula to me? Thanks.

Amy Gray, OTR

Director of Therapy

St. ph Rehab Center

[Guest guest]

Redge,

You've probably already seen my response that answers this question.

Anyhow, if you remove the billing & collections process the median was 2.65

visits per hour.

Chuck

Front Office Statistics

Recently on PTManager there was a formula for the 2004 Benchamark Data

on

number of front office staff needed based upon number of patient visits

per

day. Can someone resend that formula to me? Thanks.

Amy Gray, OTR

Director of Therapy

St. ph Rehab Center