[Fwd: [moderatorcentral] Bug Updates]

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--- [moderatorcentral] Bug Updates

Date: Fri, 26 Jun 2009 20:25:43 -0700

Here are updates on three problems affecting significant numbers

of groups or users.

GROUP ACTIVITY LOGS AND RECENT ACTIVITY NOT UPDATING

As many moderators have probably noticed, the "Group Activity" logs in

the Management section have not been updating. The team has been

working closely with Tibco, the company behind a key piece of software

that Groups relies on to process our incredible volume of these logs,

to address the issue, but the problem is not yet solved. And while the

work will continue over the weekend (it's 7:30 pm on Friday in

California as I write this), I wouldn't expect this issue to be

resolved before some time next week.

Unfortunately, the queuing system that processes these logs is also the

system that updates the "recent activity" module (on group home pages,

the Groups Front Page, and My Groups), so this module will be out of

date as well until the logs problem is resolved.

MESSAGE SEARCH

We're painfully aware that this is the bug that will not die. And while

there is some good news, it's balanced by some not as good news (caused

mainly by the logs problem):

- The Good News: Approximately 8000 groups have been migrated to the

new message search system and for these groups, message search is

working correctly again (with a couple caveats described in the Bad

News below).

- The Bad News I: The new message system also relies on the same

queuing system as the logs. So messages posted since the logs began to

backlog (for most groups on the 19th) won't appear in search, even for

groups on the new system.

- The Bad News II: No additional groups can be migrated until the

queuing system is fixed.

- The Bad News III: A couple (of the nine) servers the new message

search system is running on are behaving flakily. So sometimes it may

be necessary to repeat a search a couple of the time to get the right

results (though we hope to address that problem soon).

VERIZON and COMCAST DELIVERY ISSUES

We began receiving reports today that some Verizon and Comcast users

are having trouble receiving messages from Groups. Unfortunately, there

is nothing we can do to address this issues. We are sending the

messages to Verizon and Comcast, but they are either bouncing them,

delaying them, or dropping them. And this despite the fact that we have

filled out (multiple times) the information that Verizon and Comcast

ask for in these situations.

At this point, the only thing that is likely to help the problem is for

enough Groups users to complain to Verizon and Comcast so that they

feel compelled to take action. And when you do complain, there are

three things you can do to make it more likely your complaint will be

acted upon:

1. If there is information about your latest bounced message on your

"bounce history page", send it along with your complaint.

http: //groups.yahoo.

com/ member/preferences/communication/bounce_history?

email=YOUREMAILADDRESS is the direct link to your bounce

history.

(remember to replace "YOUREMAILADDRESS" with your email address).

2. If the problem is messages being delayed (rather than not

delivered), send them the full headers of your delayed message.

http://www.fraudaid.com/find_headers.htm

3. Point them to this group, which is designed for ISP Admins:

http://tech.groups.yahoo.com/group/ygmailadmin/

We're sorry for the hassle and inconvenience these problems cause.

- Gordon

Yahoo! Groups

P.S. As always, if you need help from beyond Yahoo! beyond the

information in this post, your only option is to contact Customer Care:

http://tinyurl.com/contactCC

http://help.yahoo.com/l/us/yahoo/groups/original/ownmod/forms/forms_index.html

While we try to read comments on the blog and mail to the owner

address, we do NOT take action on them. The ONLY way to get help is to

contact Customer Care.