Automated Statement Comments - what does yours say?

[Guest guest]

For those sending out bills/statements to patients -- what unique comments do you have on your statements for patients when the bill is...

Current to 30 days.

31-60 days

61-90 days

>90 days

I don't like my current responses and want something a little more professional/friendly.

Current to 30 days -- Your payment is now due. Thank you for your prompt response.

31-60 days -- Your Account is Past Due. Please remit payment.

Previously, my 61-90 days statement said -- Your Account is Past Due. Please call the office to set up a payment plan.

And the >90 days said -- something along the lines of -- Your Account is Past Due. You are being sent to Collections.

Unfortunately, I had some billing problems when I first went on my own froma group and we are only just now getting some statements out to patients after being sent to insurance, etc.

So, some patients who were seen >90 days ago were getting a statement that said they were being sent to collections even though it was their first statement they received -- oops.

Anyway, for now, I am just saying on the 61-90 and >90 days statements, Your Account is Past Due. Please remit payment.

This Fall, once I feel sure that everyone has received at least one bill and our billing system is running more smoothly, I'll put something with more teeth in the >90 day comment on the Patient Statements.

What do your statements say?

Locke, MD