Guest guest Posted February 4, 2008 Report Share Posted February 4, 2008 Amy, my tone is gentle, the words I am typing are soft. 70% of communication is non-verbal, and yet here we are, on a medium that wipes out a good chunk of the components of communication. We do have some context and past experience (both components of non-verbal communication) with you, but we're missing facial expression, gestures, the pitch and tone of your voice, among other non-verbal factors. Readers plug in their own experience, reaction, interpretation to your words when those non-verbal pieces are absent. There is so very much missing in a chat group or list serve that requires our words to be extra specific, and even then, the intent, the meaning we intended, is missed, off the mark. There is much room for misinterpretation in a medium like this one. Sometimes comments that are typed are pointed in a direction that leave a lot of us with our mouths hitting the desktop, and that can't be avoided here. Pen Quote Link to comment Share on other sites More sharing options...
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