Guest guest Posted May 1, 2005 Report Share Posted May 1, 2005 Hi, Has anyone had any experience with White Egret Farms in TX? Last January, I ordered some of their probiogurt (24-hour fermented raw goat milk yogurt). They said it would take 6-8 weeks. They charge your credit card when you place your order. It's now been 12+ weeks and I haven't gotten my yogurt. I've emailed them and called them twice (left voice mails) and have gotten no response. I am very frustrated, particularly since I've already paid. Just wondering if anyone's ordered from them and what your experience has been. Thanks, Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 Hi, Has anyone had any experience with White Egret Farms in TX? Last January, I ordered some of their probiogurt (24-hour fermented raw goat milk yogurt). They said it would take 6-8 weeks. They charge your credit card when you place your order. It's now been 12+ weeks and I haven't gotten my yogurt. I've emailed them and called them twice (left voice mails) and have gotten no response. I am very frustrated, particularly since I've already paid. Just wondering if anyone's ordered from them and what your experience has been. Thanks, ------------------------------ Hi , I do have experience with White Egret Farms' milk products. I am terribly sorry that you are having difficulties ordering from them. I will send word on to our contact person and see if we can't find out what's going on. Feel free to contact me directly as well. Truly, Deanna Wagner Ft. Worth Texas Chapter, Weston A. Price Foundation http://www.salvonix.com/WAP/ The Sustainable Home Project http://www.salvonix.com/HomeProject/ (under construction) Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 Hello, I have an almost identical story. I ordered a case of probioyogurt on 2-3-05 and was charged on my credit card. I have followed up 7 times over the last 3 months through e-mail and voicemail messages and haven't received any response. I picked different extensions, even left message on the presidents (Lee Dexter) ext. with no luck so far. If you could assist with a response I would be very grateful. Thanks, --- In , Deanna Wagner <hl@s...> wrote: > Hi, > > Has anyone had any experience with White Egret Farms in TX? Last > January, I ordered some of their probiogurt (24-hour fermented raw goat > milk yogurt). They said it would take 6-8 weeks. They charge your > credit card when you place your order. > > It's now been 12+ weeks and I haven't gotten my yogurt. I've emailed > them and called them twice (left voice mails) and have gotten no > response. I am very frustrated, particularly since I've already paid. > > Just wondering if anyone's ordered from them and what your experience > has been. > > Thanks, > > ------------------------------ > > Hi , > > I do have experience with White Egret Farms' milk products. I am > terribly sorry that you are having difficulties ordering from them. I > will send word on to our contact person and see if we can't find out > what's going on. Feel free to contact me directly as well. > > Truly, > Deanna Wagner > > Ft. Worth Texas Chapter, Weston A. Price Foundation > http://www.salvonix.com/WAP/ > > The Sustainable Home Project > http://www.salvonix.com/HomeProject/ (under construction) > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 Hello, I have an almost identical story. I ordered a case of probioyogurt on 2-3-05 and was charged on my credit card. I have followed up 7 times over the last 3 months through e-mail and voicemail messages and haven't received any response. I picked different extensions, even left message on the presidents (Lee Dexter) ext. with no luck so far. If you could assist with a response I would be very grateful. Thanks, ----------------------------------- , and anyone else, I am contacting folks in the area about it. I will post up a general response if I get some answers. You may want to go through other channels to get a credit on your account if you don't hear anything soon. This is unfortunate indeed. Deanna Ft. Worth Texas Chapter, Weston A. Price Foundation http://www.salvonix.com/WAP/ The Sustainable Home Project http://www.salvonix.com/HomeProject/ (under construction) Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 > Hi, > > Has anyone had any experience with White Egret Farms in TX? Last > January, I ordered some of their probiogurt (24-hour fermented raw goat > milk yogurt). They said it would take 6-8 weeks. They charge your > credit card when you place your order. > > It's now been 12+ weeks and I haven't gotten my yogurt. I've emailed > them and called them twice (left voice mails) and have gotten no > response. I am very frustrated, particularly since I've already paid. > > Just wondering if anyone's ordered from them and what your experience > has been. , I had this same experience, except it happened a year ago. B. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 I have had the worst time w/ them! I have left them so many messages and never received a call back so it got to the point where i kept calling until i got someone to answer the phone. Currently they have charged my credit card for orders i have never received. I will never do business w/ them again! lisa > Hi, > > Has anyone had any experience with White Egret Farms in TX? Last > January, I ordered some of their probiogurt (24-hour fermented raw goat > milk yogurt). They said it would take 6-8 weeks. They charge your > credit card when you place your order. > > It's now been 12+ weeks and I haven't gotten my yogurt. I've emailed > them and called them twice (left voice mails) and have gotten no > response. I am very frustrated, particularly since I've already paid. > > Just wondering if anyone's ordered from them and what your experience > has been. > > Thanks, > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 On 5/1/05, kili94 <lm324@...> wrote: > Hi, > > Has anyone had any experience with White Egret Farms in TX? Last > January, I ordered some of their probiogurt (24-hour fermented raw goat > milk yogurt). They said it would take 6-8 weeks. They charge your > credit card when you place your order. > > It's now been 12+ weeks and I haven't gotten my yogurt. I've emailed > them and called them twice (left voice mails) and have gotten no > response. I am very frustrated, particularly since I've already paid. > > Just wondering if anyone's ordered from them and what your experience > has been. > > Thanks, > , I wouldn't expect anything different. They're running a seriously backward operation (in terms of a business that's claiming/trying to ship nationally). They're grievously understaffed. They don't even have a Fedex account (due to serious mismanagement), so they have to haul a truck full of boxes to a Fedex center and wait in line with everyone else. Etc etc - their philosophy is great (minus the overreaching toward national distribution when they're barely ready for local distribution) but their business sense and organization is about as bad as it gets. You shouldn't ever expect a response unless you actually manage to talk to someone on the phone. Even then it's unlikely. I would also strongly recommend avoiding the meat they sell; stick with the milk, yogurt and chicken/eggs. I know of several incidents involving standard grain-fed meat being sold as grass-fed. I haven't said anything about this on the list before, because I don't want to put down two people who are genuinely trying hard to produce good food. But several people have asked similar questions lately, so I think it warrants a response from someone... Sorry, in Austin Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 I haven't said anything about this on the list before, because I don't want to put down two people who are genuinely trying hard to produce good food. But several people have asked similar questions lately, so I think it warrants a response from someone... Sorry, in Austin ------------------------ Yeah, that's understandable. But I have heard enough of this kind of complaint, and we had them on the Metroplex WAPF website. We have decided to post a warning concerning their business practices (scroll down to 'W'listings). Hopefully, we will find out something more. Please take the necessary means to have your accounts credited if you have waited long for an order without any response, is all I can suggest now, especially after mentioned a policy regarding cancellations. Apparently, if an order is not canceled in writing in ten days, then payment for unshipped orders will be considered a donation (or something like that, can correct me on it). The information IS helpful to me though. Thank you all for your comments. We want happy people eating good foods, and it is to that end that we shall work. Deanna Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 On Mon, 02 May 2005 02:25:13 -0000 " kili94 " <lm324@...> wrote: > Hi, > > Has anyone had any experience with White Egret Farms in TX? Last > January, I ordered some of their probiogurt (24-hour fermented raw goat > milk yogurt). They said it would take 6-8 weeks. They charge your > credit card when you place your order. > > It's now been 12+ weeks and I haven't gotten my yogurt. I've emailed > them and called them twice (left voice mails) and have gotten no > response. I am very frustrated, particularly since I've already paid. > > Just wondering if anyone's ordered from them and what your experience > has been. > > Thanks, > Wasn't there a thread here before about the sloppy service they are providing and that people should avoid them? Or maybe I read that on one of the Jordan Rubin lists or something. Not sure but thought it was here. At any rate, assuming they are good people, it sounds like they are over their head and just not good business folk. Having a passion for something doesn't necessarily translate to smoothly offering that passion as a service. Sounds like someone needs to help them get their act together, or they will be out of business pretty soon. " This is what is meant by " sacrifice " , literally, the " making sacred " of an animal consumed for dinner. Yet sacrifice, because it dwells on the death, is a concept often shocking to the secular modern Western mind - to people who calmly organize daily hecatombs of beasts, and who are among the most death-dealing carnivores the world has ever seen. " Margaret Visser: The Rituals of Dinner Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 > , > I had this same experience, except it happened a year ago. > B. Theresa, Did you ever get your yogurt? (how was it?) Or, did you ever get your money back? TIA, Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 > Hopefully, we will find out something more. Please take the necessary > means to have your accounts credited if you have waited long for an > order without any response, is all I can suggest now, especially after > mentioned a policy regarding cancellations. Apparently, if an > order is not canceled in writing in ten days, then payment for unshipped > orders will be considered a donation (or something like that, can > correct me on it). Deanna, You got it right. They say this on their phone message -- your credit card will be charged when you place the order. You have 10 days to cancel your order in writing. If you cancel after that time, your payment is considered a donation to the farm. Sounded suspicious, but I wanted to try the yogurt -- and want to believe the best of people. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 >> If you cancel after that time, your payment is considered a donation to the farm. << That's irrelevant. You aren't canceling, you are accusing them of defrauding you. Contact your credit card company. They have every right to have a ten day cancellation policy if it's clearly stated, but they have no legal right to charge you for something they didn't send you! Billed for Merchandise You Never Received? Here's What To Do http://www.ftc.gov/bcp/conline/pubs/credit/billed.htm Christie Caber Feidh ish Deerhounds Holistically Raising Our Dogs Since 1986 http://www.caberfeidh.com http://doggedblog.com Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 2, 2005 Report Share Posted May 2, 2005 On Tue, 03 May 2005 00:34:01 -0000 " kili94 " <lm324@...> wrote: > >Apparently, if an > > order is not canceled in writing in ten days, then payment for > unshipped > > orders will be considered a donation (or something like that, > can > > correct me on it). > > Deanna, > You got it right. They say this on their phone message -- your credit > card will be charged when you place the order. You have 10 days to > cancel your order in writing. If you cancel after that time, your > payment is considered a donation to the farm. > > Sounded suspicious, but I wanted to try the yogurt -- and want to > believe the best of people. > > Regardless of what they say, if you never got the product you have every right to get your money back. " This is what is meant by " sacrifice " , literally, the " making sacred " of an animal consumed for dinner. Yet sacrifice, because it dwells on the death, is a concept often shocking to the secular modern Western mind - to people who calmly organize daily hecatombs of beasts, and who are among the most death-dealing carnivores the world has ever seen. " Margaret Visser: The Rituals of Dinner Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 10, 2006 Report Share Posted February 10, 2006 > Just wondering if anyone has had problems receiving their order from > White Egret Farm. I noticed they are listed in the 2006 Shopping > Guide from the Price Foundation. Marla, I placed an order Jan 2005 and never received it. I called multiple times and emailed them, could never get a call/email back and no refund either. I've heard others have had similar problems. What really bugs me is that they continue to take new orders -- how can they do that?! I hadn't looked at the 2006 shopping guide, but I think I'll send a note to WAPF telling them of my experience and suggesting they remove White Egret from their guide. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 11, 2006 Report Share Posted February 11, 2006 Marla, You know of other debiting before and not providing service besides you since? Doing this to out of state customers violates Federal interstate commerce law. Bank or credit card won't pursue it. Call your local consumer protection office to file a complaint. You should be able to find their local Chamber of Commerce online to report it to and to see if there are other complaints. Good rule of thumb checking these out before buying or recommending any product or service, these days. Shame such practices have leaked down into whole food market, where it should be more likely that the quality care with food is the same care the customer will get. Wanita You have had to dispute the charges on your credit card? Dean _____ Hi : Thanks. That's what I wanted to know before I write to The Price Foundation, too. We were also shocked that they continued to take orders and debit the credit cards " promptly, " yet did not provide the products or the service. My friend found White Egret Farm from Jordin Rubin's book Patient Heal Thyself. I suppose I'll find a way to send a note to Jordin Rubin, too, because he's also advertising for White Egret. Thanks again! Marla Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 11, 2006 Report Share Posted February 11, 2006 Thanks you guys. Actually, it wasn't me who ordered from Egret's. It was a friend of mine who did. I don't see him often because he lives in Michigan and I live in Calif. But we met a couple ago, and we were discussing the 2006 shopping guide from Price and noticed Egret's on there. So my friend told me about his experience. I asked him about having his credit card deal with getting the money back, but he said that the reason he didn't pursue it is because he (being a Christian) didn't want to cause trouble for Egret's who also claim to be Christian. Ack! And then he found out anyway that there was a 6 month limit when you could dispute charges on the card. So he lost his $300 or $400 on that. Now this was back in July of 2003 and now to hear that has experienced a similar thing in Jan of 2005! That surprises me even more that they have been doing this for that long and STILL are being advertised on the Weston Price 2006 shopping guide. No one has brought this up before???? Marla > > Marla, > > You know of other debiting before and not providing service besides you since? Doing this to out of state customers violates Federal interstate commerce law. Bank or credit card won't pursue it. Call your local consumer protection office to file a complaint. You should be able to find their local Chamber of Commerce online to report it to and to see if there are other complaints. Good rule of thumb checking these out before buying or recommending any product or service, these days. Shame such practices have leaked down into whole food market, where it should be more likely that the quality care with food is the same care the customer will get. > > Wanita > > You have had to dispute the charges on your credit card? > > Dean > > _____ > > Hi : > > Thanks. That's what I wanted to know before I write to The Price > Foundation, too. We were also shocked that they continued to take > orders and debit the credit cards " promptly, " yet did not provide the > products or the service. My friend found White Egret Farm from Jordin > Rubin's book Patient Heal Thyself. I suppose I'll find a way to send > a note to Jordin Rubin, too, because he's also advertising for White > Egret. > > Thanks again! > > Marla > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 11, 2006 Report Share Posted February 11, 2006 On 2/10/06, marlakins wrote: > > Now this was back in July of 2003 and now > to hear that has experienced a similar thing in Jan of 2005! > That surprises me even more that they have been doing this for that > long and STILL are being advertised on the Weston Price 2006 shopping > guide. No one has brought this up before???? > > Marla > > > Yes, it's come up here before. Search onibasu for " white egret farms. " Several people here have had problems. A guy on SCDInfo just ordered from them several weeks ago. He was supposed to get his yogurt in a week and it still hasn't arrived and he hasn't been able to get in touch with them either. I think Deanna took them out of recommendation for her local chapter. Why it hasn't come up to WAPF, I have no idea. Steph -- http://www.PraiseMoves.com The Christian Alternative to Yoga Quote Link to comment Share on other sites More sharing options...
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