help requested without a visit

[Guest guest]

Hello Wise Women,

I am a newly certified IBCLC near Toronto and have been thoroughly enjoying this

list! I have been a LLLeader for over 6 years, thus am used to providing

information and support without getting paid. Now that I have started a private

practice, I am wondering how others handle similar situations:

Today I was emailed by a mother (who found me online) requesting information but

not a consult. She did not provide a telephone number.

So, I answered her questions and attached a document I had previously prepared

with further information. I needed to do some research and tweak the handout (my

logo is finally ready!) - took about 45 minutes total. I do not expect to be

paid for this work, but I'm wondering if others do charge for phone/email-only

help. When I do an in-home initial visit, I tell clients that follow-up for

these concerns by phone, email and text is not charged.

Part of me just wants to let it go, take pride in the fact that I have helped

someone, and hope for a ripple effect in the future. But a tiny voice reminds me

that I invested a LOT in my education and business, and my services should be

compensated...

I would love to hear how others in private practice deal with this. Thank you in

advance!

Anne Weeks, MClSc, IBCLC

Best Beginning Lactation Services

bestbeginning.ca