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Dee, I also rent from Medela. If one of the pumps breaks, they send me a prepaid UPS call tag to ship it back. You might want to ask for one of these next time. Of course, I pay the shipping myself when I send some back to downsize. Becky , IBCLCMilky WayLa Plata, MD

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Wow! Thank you for sharing this, Becky. They have several times told me that I am responsible for shipping back to them, and they pay for shipping to me. They *never* told me that they would cover the broken pumps, which I have sent back many times over 16+ years. (Before PNS came out, I was running 40 pumps at a time.)

Dee

Subject: RE: Re: HygeiaTo: Date: Saturday, November 12, 2011, 6:39 PM

Dee, I also rent from Medela. If one of the pumps breaks, they send me a prepaid UPS call tag to ship it back. You might want to ask for one of these next time. Of course, I pay the shipping myself when I send some back to downsize.

Becky , IBCLC

Milky Way

La Plata, MD

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