RE: shirley/IHI/answeringmachines/arghhhh!

[Guest guest]

arrgh!

You cut me to the quick Piggott!

" if they cannnot be available between 3-4 it must not have been important "

she says

Not so! I say

Please I beg you take calls on no schedulde at all .call them back as

they come in.

Commandment # 1 for IMPs " Thou shalt provide unfettered access "

Tell you what. Do what I suggest for 6 months and watch what happens.

Really

I cannot type but i do not lie.

The more accessible you are they less bothered you get.I swear.

i NEVER get calls for refills for example.

Never get calls for lab results

Trust me on this shirley Constructing rules and barriers casues you MORE

trouble-it is counter intuitive. I do not lie.

Jean

shirley/IHI/answeringmachines/arghhhh!

I want to answer current and prospective

patients and doctors ANY time/ ALL the time. When they press 1,

we pick up. Everybody else gets a call back from 3-4 pm

once; if they can't be by their phone when we call, then

it must not have been important.

I certainly don't want to be un-IMP-like..

S

On 3/26/07,

jantonucci@...> wrote:

Hi Shirley

What?? Gordon is funny?? Hmm Must have missed it when he was here...

Are you willing to have on the answering machine the message you just

told

us?

I have a 29.99 machine Records for 30 sec.

You might have time- well get a better machine-- to say we are currently

closed to medicare and medicaid patietns in your message

Keep messages basic though Too much info and people glaze over / ignore

it

/ do not get what they need and l eave you the exact questin you thought

you answered.

I would gently warn you that returning calls only 1 hr a day is

somehwat anti IMP like . If i were the patietn I would find that hard.

Can you find another way to get people more access to you?

Or is this ONLY f or doctor calls not for appointmetns which staff does?

But 3-4 PM every day and only 3-4 is very hard on patients.

Can you use e mail? Ask them to leave their email address?

The harder you make it for peple to acces you the mORE and more calls

you

will get as they t ry to get in toy ou..

love jean