Re: Re: Patient portals, web visits, secure pt communication

[Guest guest]

,

I have been using Updox to email patients copies of their lab results along with a brief note, but I have not been clicking the "make secure" icon. I guess I assumed it was secure and encrypted already. My patients have not had to download Updox to receive email. I do have patients sign an Email consent form before I email them reviewing the fact that nothing is 100% secure. If I click the "make secure" icon, I assume from what you say that the message is then truly secure and encrypted and the patient can only open once they've downloaded Updox. Are patients having any difficulty with the download and application? I don't want patients to feel obligated to purchase the $30 support which I believe is optional. I love the ability with Updox to simultaneously import labs to Amazing Charts and send an email to patients re their lab results.

Janice Pegels

Binghamton

Re: Patient portals, web visits, secure pt communication

,I am starting to implement UpDox for secure email in my practice. UpDox is a free standing application you download and run on your computer. Your patients need to download it as well. Once the patient's set up UpDox on their computers, you can send emails directly back and forth securely using any regular email address. You just have to click a "make secure" icon. You can think of UpDox as your own little message scrambling device. When you send email from it securly, it encrypts the email as it goes through cyberspace. The recipient needs UpDox on their computer at home to "unlock" the email. If they try to open the email from another program, they get a message that states they need to download UpDox to view it and instructions on how to do so. The secure email function of UpDox is reason enough to check it our, especially given the next to nothing cost compared to other secure email systems. In , "L. Gordon " wrote:>> I'm still getting the details, but from what I see, a practice can > get an UpDox site that allows you to send anything to the pt. The pt > gets an email that you tailor "Your doctor has send you the following > link." The pt can link to the item. The pt has to download the > UpDox software (like when you have to download Adobe Reader to read > pdf documents).> > The process is secure (encrypted). It has the potential of growing > into a personal health record (I'm exploring that as well as it could > be a real boon if the pt can have their own list of meds etc).> > From what I understand (again, I've got to get the details) the > simple interface is free at the patient end, and costs $5-15/mo at > the practice end.> With the functionality currently existing, I think they have totally > bypassed any competition.> Gordon> > At 07:37 AM 12/7/2006, you wrote:> > >Gordon, I just reviewed the updox demo. I thought from previous > >discussions that people were using this system to organize their > >faxes and voicemails and email etc... When I saw your post that you > >were looking at it for secure email I looked at the demo. I see the > >value in being able to use it to easily put items into an emr > >(assuming I can get that to happen with mine), but I didn't see any > >secure email feature. What am I missing and where?> >> >I have been looking at the websites for relayhealth and > >medfusion. I am a D.O., a member of the ACOFP and not the AAFP so > >these guys were a little too expensive for me. None of the huge > >number of organizations I pay exorbitant dues to each year offer any > >kind of discount I could find. I was hoping updox might be the > >answer. Can you clue me in?> >> >> >>

[Guest guest]

Janice,Your description is 100% accurate. If your patients don't have UpDox downloaded, they will not be able to open your email and they will get a message and instructions on how to do so.I too have had all of my patients sign an email waiver. I have been emailing lab results for a few months now without sending them secureley. I made the announcement about moving to secure email about two months ago and have asked my patients to download UpDox. It has been a mixed bag of a response. Some folks have downloaded and implemented the program without a peep. Others have been resistant and figure it isn't worth their time. As of Jan 1st, I will start clicking the secure icon and we will see how it goes. I am sure there will be some backlash and there will likely be a long transition time before it works smoothly. Patients that value communicating by email will take the steps to make it work. Those that don't will hit a roadblock and need to schedule a same day acute visit to get their questions answered, even the simple ones. That alone will provide enough of a motivation to get hooked in and in the short term, will likely increase my acute office visits for a while. S

Original Message

,

I have been using Updox to email patients copies of their lab results along with a brief note, but I have not been clicking the " make secure " icon. I guess I assumed it was secure and encrypted already. My patients have not had to download Updox to receive email. I do have patients sign an Email consent form before I email them reviewing the fact that nothing is 100% secure. If I click the " make secure " icon, I assume from what you say that the message is then truly secure and encrypted and the patient can only open once they've downloaded Updox. Are patients having any difficulty with the download and application? I don't want patients to feel obligated to purchase the $30 support which I believe is optional. I love the ability with Updox to simultaneously import labs to Amazing Charts and send an email to patients re their lab results.

Janice Pegels

Binghamton

[Practiceimprovemen t1] Re: Patient portals, web visits, secure pt communication

,I am starting to implement UpDox for secure email in my practice. UpDox is a free standing application you download and run on your computer. Your patients need to download it as well. Once the patient's set up UpDox on their computers, you can send emails directly back and forth securely using any regular email address. You just have to click a " make secure " icon. You can think of UpDox as your own little message scrambling device. When you send email from it securly, it encrypts the email as it goes through cyberspace. The recipient needs UpDox on their computer at home to " unlock " the email. If they try to open the email from another program, they get a message that states they need to download UpDox to view it and instructions on how to do so. The secure email function of UpDox is reason enough to check it our, especially given the next to nothing cost compared to other secure email systems. In Practiceimprovement 1yahoogroups (DOT) com, " L. Gordon " wrote:>> I'm still getting the details, but from what I see, a practice can > get an UpDox site that allows you to send anything to the pt. The pt > gets an email that you tailor " Your doctor has send you the following > link. " The pt can link to the item. The pt has to download the > UpDox software (like when you have to download Adobe Reader to read > pdf documents).> > The process is secure (encrypted). It has the potential of growing > into a personal health record (I'm exploring that as well as it could > be a real boon if the pt can have their own list of meds etc).> > From what I understand (again, I've got to get the details) the > simple interface is free at the patient end, and costs $5-15/mo at > the practice end.> With the functionality currently existing, I think they have totally > bypassed any competition.> Gordon> > At 07:37 AM 12/7/2006, you wrote:> > >Gordon, I just reviewed the updox demo. I thought from previous > >discussions that people were using this system to organize their > >faxes and voicemails and email etc... When I saw your post that you > >were looking at it for secure email I looked at the demo. I see the > >value in being able to use it to easily put items into an emr > >(assuming I can get that to happen with mine), but I didn't see any > >secure email feature. What am I missing and where?> >> >I have been looking at the websites for relayhealth and > >medfusion. I am a D.O., a member of the ACOFP and not the AAFP so > >these guys were a little too expensive for me. None of the huge > >number of organizations I pay exorbitant dues to each year offer any > >kind of discount I could find. I was hoping updox might be the > >answer. Can you clue me in?> >> >> >>

[Guest guest]

Janice,

How are you getting your labs reported to you? By fax?

Sending them to patients & AC together sounds cool.

This feature, along with the secure email, may be reason to get it.

I agree, I don't want to force patients into buying something. But

if it is truly free for them, it sounds like a good system. ,

I'll let you be my guinea pig!

Sharon

At 05:24 AM 12/10/2006, you wrote:

,

I have been using Updox to email patients copies of their lab results

along with a brief note, but I have not been clicking the " make

secure " icon. I guess I assumed it was secure and encrypted

already. My patients have not had to download Updox to receive

email. I do have patients sign an Email consent form before I email

them reviewing the fact that nothing is 100% secure. If I click the

" make secure " icon, I assume from what you say that the message

is then truly secure and encrypted and the patient can only open once

they've downloaded Updox. Are patients having any difficulty with

the download and application? I don't want patients to feel

obligated to purchase the $30 support which I believe is optional. I love

the ability with Updox to simultaneously import labs to Amazing Charts

and send an email to patients re their lab results.

Janice Pegels

Binghamton

Re: Patient portals, web visits,

secure pt communication

,

I am starting to implement UpDox for secure email in my practice.

UpDox is a free standing application you download and run on your

computer. Your patients need to download it as well. Once the

patient's set up UpDox on their computers, you can send emails

directly back and forth securely using any regular email address.

You just have to click a " make secure " icon. You can think

of UpDox

as your own little message scrambling device. When you send email

from it securly, it encrypts the email as it goes through

cyberspace. The recipient needs UpDox on their computer at home

to " unlock " the email. If they try to open the email from

another

program, they get a message that states they need to download UpDox

to view it and instructions on how to do so. The secure email

function of UpDox is reason enough to check it our, especially given

the next to nothing cost compared to other secure email systems.

In

, " L. Gordon "

wrote:

>

> I'm still getting the details, but from what I see, a practice

can

> get an UpDox site that allows you to send anything to the pt.

The

pt

> gets an email that you tailor " Your doctor has send you the

following

> link. " The pt can link to the item. The pt has to download

the

> UpDox software (like when you have to download Adobe Reader to

read

> pdf documents).

>

> The process is secure (encrypted). It has the potential of

growing

> into a personal health record (I'm exploring that as well as it

could

> be a real boon if the pt can have their own list of meds

etc).

>

> From what I understand (again, I've got to get the details) the

> simple interface is free at the patient end, and costs $5-15/mo

at

> the practice end.

> With the functionality currently existing, I think they have

totally

> bypassed any competition.

> Gordon

>

> At 07:37 AM 12/7/2006, you wrote:

>

> >Gordon, I just reviewed the updox demo. I thought from

previous

> >discussions that people were using this system to organize

their

> >faxes and voicemails and email etc... When I saw your post

that

you

> >were looking at it for secure email I looked at the demo. I

see

the

> >value in being able to use it to easily put items into an

emr

> >(assuming I can get that to happen with mine), but I didn't

see

any

> >secure email feature. What am I missing and where?

> >

> >I have been looking at the websites for relayhealth and

> >medfusion. I am a D.O., a member of the ACOFP and not the

AAFP

so

> >these guys were a little too expensive for me. None of the

huge

> >number of organizations I pay exorbitant dues to each year

offer

any

> >kind of discount I could find. I was hoping updox might be

the

> >answer. Can you clue me in?

> >

> >

> >

>

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Sharon McCoy , M.D.

Renaissance Family Medicine

The

Rebirth of Personal Healthcare

www.SharonMD.com

Phone Fax (949)

281-2197

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