Re: Customer Service

[Guest guest]

Oh you and I would get along great!! I just finished going

round and round with ATT BRoadband. A few well placed letters to the

corporate office and the ville cable franchise manager seemed

to do just the trick! I have a phone call coming today from the

executive offices in CO!

Amy

> Jen, I'm also big on customer service. That's part of what we pay

for. I

> recently had a problem with my laptop and spent 3 MONTHS going

between Best

> Buy and Hewlett Packard trying to get someone to fix it. They kept

passing

> it off to the other company, saying it wasn't their

responsibility. It

> finally took me going straight to the top to HP's CEO. I reminded

her that

> she vowed to improve their customer service when she took over as

CEO and

> that, in my opinion, it had gotten worse under her leadership.

Within 5

> minutes of sending my e-mail I got a phone call from HP who had a

FedEx guy

> at my door that afternoon. I got my laptop back in perfect

condition two

> days later! Still, I will never buy HP again. I shouldn't have had

to go

> that far to get my problem fixed. And, of course, instead of

giving them

> referrals, I'm warning people away. Great product, but the hassle

isn't

> worth it.

> Re: Vitaglo problem? ~~JENNIFER~~

>

>

> They lost a customer permanently and potentially lots of

referrals.

> Too bad that customer service is not a priority with a lot of

> companies anymore.

[Guest guest]

Bravo!

, You are my hero. I spent many years in Customer

Service and had great retention (I managed the staff of gym in Los

Angeles). Now as I live clear across the country and work in an

office, I have only experienced the customer side of customer service.

I tell you, I don't go to many places because of the staff. I love

your comments.

-Memo

Jen, I'm also big on customer service. That's

part of what we pay for. I recently had a problem with my laptop

and spent 3 MONTHS going between Best Buy and Hewlett Packard trying

to get someone to fix it. They kept passing it off to the other

company, saying it wasn't their responsibility. It finally took

me going straight to the top to HP's CEO. I reminded her that

she vowed to improve their customer service when she took over as CEO

and that, in my opinion, it had gotten worse under her leadership.

Within 5 minutes of sending my e-mail I got a phone call from HP who

had a FedEx guy at my door that afternoon. I got my laptop back

in perfect condition two days later! Still, I will never buy HP

again. I shouldn't have had to go that far to get my problem

fixed. And, of course, instead of giving them referrals, I'm

warning people away. Great product, but the hassle isn't worth

it.

[Guest guest]

Yeah ! Thatsa girl!! I am an extremely patient person and

not one to go off on someone, but if my problem is not being dealt

with, then I will stick with it until it's fixed, just like you. I

love to hear stories like that. <smiling smugly> LOL

Jen B.

> Jen, I'm also big on customer service. That's part of what we pay

for. I

> recently had a problem with my laptop and spent 3 MONTHS going

between Best

> Buy and Hewlett Packard trying to get someone to fix it. They kept

passing

> it off to the other company, saying it wasn't their

responsibility. It

> finally took me going straight to the top to HP's CEO. I reminded

her that

> she vowed to improve their customer service when she took over as

CEO and

> that, in my opinion, it had gotten worse under her leadership.

Within 5

> minutes of sending my e-mail I got a phone call from HP who had a

FedEx guy

> at my door that afternoon. I got my laptop back in perfect

condition two

> days later! Still, I will never buy HP again. I shouldn't have had

to go

> that far to get my problem fixed. And, of course, instead of

giving them

> referrals, I'm warning people away. Great product, but the hassle

isn't

> worth it.

> Re: Vitaglo problem? ~~JENNIFER~~

>

>

> They lost a customer permanently and potentially lots of

referrals.

> Too bad that customer service is not a priority with a lot of

> companies anymore.

[Guest guest]

Oh, I think AT & T Broadband has to be one of the most complained about

companies in existence. Sprint PCS I've heard is pretty bad too.

I've had some billing issues with both of these companies. They were

corrected, but it isn't always easy.

We had AT & T Broadband for our cable company for awhile and now it is

MediaCom. Seems like it keeps changing. Still have the AT & T@home

internet for now until they go bankrupt or someone else takes them

over.

We always joke here in Columbia that we have the worst service at

restaurants. Actually, they aren't all bad. There are some good

places, but seems like the service is worse than it used to be. The

problem seems to be our low unemployment rate. Since 1993, the

average has been 2% or less. In 1999 it was 1.2%. Not sure how last

year was but in June it jumped to 1.9%. It's hard to find decent

employees and you can't be choosey and you have to pay them well. I

suspect it is the same poor service in other parts of the country

where there are a shortage of skilled workers.

Andyman

> > Jen, I'm also big on customer service. That's part of what we

pay

> for. I

> > recently had a problem with my laptop and spent 3 MONTHS going

> between Best

> > Buy and Hewlett Packard trying to get someone to fix it. They

kept

> passing

> > it off to the other company, saying it wasn't their

> responsibility. It

> > finally took me going straight to the top to HP's CEO. I

reminded

> her that

> > she vowed to improve their customer service when she took over as

> CEO and

> > that, in my opinion, it had gotten worse under her leadership.

> Within 5

> > minutes of sending my e-mail I got a phone call from HP who had a

> FedEx guy

> > at my door that afternoon. I got my laptop back in perfect

> condition two

> > days later! Still, I will never buy HP again. I shouldn't have

had

> to go

> > that far to get my problem fixed. And, of course, instead of

> giving them

> > referrals, I'm warning people away. Great product, but the

hassle

> isn't

> > worth it.

> > Re: Vitaglo problem? ~~JENNIFER~~

> >

> >

> > They lost a customer permanently and potentially lots of

> referrals.

> > Too bad that customer service is not a priority with a lot of

> > companies anymore.

[Guest guest]

Yeah well ATT BRoadband is in HOT water with the City of

ville. THey are having to turn in weekly reports about their

volume of complaints and problems... and the city has been auditing

them to make sure they are reporting the right amount. Complain calls

a week are AMAZING! I wish I had another choice for cable. I live in

an apt and am not ready for a sattelite dish, otherwise I would do

that. ATT Came into JAX a while back (bought out MediaOne), fired all

the MediaONe employees and thought they'd start over with their own

employees... talk about making enemies! Now they're about to get run

out of town... Big business.. *sigh*

Amy

> > > Jen, I'm also big on customer service. That's part of what we

> pay

> > for. I

> > > recently had a problem with my laptop and spent 3 MONTHS going

> > between Best

> > > Buy and Hewlett Packard trying to get someone to fix it. They

> kept

> > passing

> > > it off to the other company, saying it wasn't their

> > responsibility. It

> > > finally took me going straight to the top to HP's CEO. I

> reminded

> > her that

> > > she vowed to improve their customer service when she took over

as

> > CEO and

> > > that, in my opinion, it had gotten worse under her leadership.

> > Within 5

> > > minutes of sending my e-mail I got a phone call from HP who had

a

> > FedEx guy

> > > at my door that afternoon. I got my laptop back in perfect

> > condition two

> > > days later! Still, I will never buy HP again. I shouldn't have

> had

> > to go

> > > that far to get my problem fixed. And, of course, instead of

> > giving them

> > > referrals, I'm warning people away. Great product, but the

> hassle

> > isn't

> > > worth it.

> > > Re: Vitaglo problem? ~~JENNIFER~~

> > >

> > >

> > > They lost a customer permanently and potentially lots of

> > referrals.

> > > Too bad that customer service is not a priority with a lot of

> > > companies anymore.

[Guest guest]

People were mean to me when I lived in Missouri. As soon as they heard my accent their whole attitude changed. I also was accused of being snobbish a few times because of the way I dressed! Apparently, most Missourians only dress up to go to work, weddings and funerals. At least, that's what they told me. Here, most of us wouldn't be caught dead outside of the house in sweats, but I noticed a lot of people wearing sweats to restaurants like Applebee's in MO. Freaked me out! Funny how cultures differ.

-----Original Message-----From: Andy Sent: Thursday, September 06, 2001 1:02 PMTo: bodyforlife Subject: Re: Customer ServiceWe always joke here in Columbia that we have the worst service at restaurants.

[Guest guest]

....

Hmm.. I never thought much about that, but you're probably right (NW Mo

here). I wear " athletic gear " out (I now hate sweats), and don't think much

of it. I went through a really " dressy " phase where I wore a dress almost

every day.. mainly cuz the dresses I was wearing were comfy. I was forever

hearing ppl saying " why you so dressed up? " .. Umm... cuz you don't wanna see

me naked probably!

For the most part, ppl from MO are pretty nice folk. Wave at you on the

road, hold open the door, etc. I'm not sure I'd trade this place

Lana

Re: Customer Service

>

>

>

> We always joke here in Columbia that we have the worst service at

> restaurants.

>

[Guest guest]

I saw the friendly folks when we went to Lake of the Ozarks on the weekends, but the people in Lee's Summit weren't friendly at all. Sounds like you'd fit in here, though. We wear dresses and heels to Univ. of KY football games. It's a tradition that all of the college kids get dressed up for the games. They dress pretty UNcasual even for class. It's usually khakis and a nice polo shirt or for the gals, something very preppy with flat dress shoes. You can always tell the freshmen or the out-of-towners that never conform because they actually wear comfortable shoes to walk around campus! And you should see us during the spring and fall at Keeneland... Dressed to the nines! It's fun, but the second I walk in my door I change into elastic waist shorts and a huge t-shirt.

-----Original Message-----From: Lana Sent: Thursday, September 06, 2001 11:14 PMTo: bodyforlife Subject: Re: Re: Customer Service....Hmm.. I never thought much about that, but you're probably right (NW Mohere). I wear "athletic gear" out (I now hate sweats), and don't think muchof it. I went through a really "dressy" phase where I wore a dress almostevery day.. mainly cuz the dresses I was wearing were comfy. I was foreverhearing ppl saying "why you so dressed up?".. Umm... cuz you don't wanna seeme naked probably!For the most part, ppl from MO are pretty nice folk. Wave at you on theroad, hold open the door, etc. I'm not sure I'd trade this placeLana

[Guest guest]

Have you been to Columbia? It's not really in Missouri (yes, I'm

being snobish), but people do dress however they feel like dressing.

That is interesting. I wouldn't be caught outside the house in

sweats either.

People make fun of our accents here too!

Had a sister-in-law that grew up in Kentucky and they were living in

Missouri last year. She had a job interview in another city, not

Columbia, and the guy actually had the nerve to say to her accent

might be a problem. I never even noticed she had an accent. She did

get the job though.

Andyman

> People were mean to me when I lived in Missouri. As soon as they

heard my

> accent their whole attitude changed. I also was accused of being

snobbish a

> few times because of the way I dressed! Apparently, most

Missourians only

> dress up to go to work, weddings and funerals. At least, that's

what they

> told me. Here, most of us wouldn't be caught dead outside of the

house in

> sweats, but I noticed a lot of people wearing sweats to restaurants

like

> Applebee's in MO. Freaked me out! Funny how cultures differ.

>

> Re: Customer Service

>

>

>

> We always joke here in Columbia that we have the worst service at

> restaurants.

[Guest guest]

I believe my step-sister went to college in Columbia for a few months. Columbia is in the very middle, isn't it? I know I drove through it when I drove back and forth to KY. They made a HUGE deal out of my accent, though. And, actually, I grew up in Lexington so I really don't have much of an accent. They're the ones that sounded weird to me.

-----Original Message-----From: Andy Sent: Friday, September 07, 2001 10:02 AMTo: bodyforlife Subject: Re: Customer ServiceHave you been to Columbia? It's not really in Missouri (yes, I'm being snobish), but people do dress however they feel like dressing. That is interesting. I wouldn't be caught outside the house in sweats either.People make fun of our accents here too!Had a sister-in-law that grew up in Kentucky and they were living in Missouri last year. She had a job interview in another city, not Columbia, and the guy actually had the nerve to say to her accent might be a problem. I never even noticed she had an accent. She did get the job though.Andyman

[Guest guest]

Yes, it is in the middle of Missouri between half-way between St.

Louis & KC on I-70. We have University of Missouri, s

College, and Columbia College here.

A KY accent does sound like an accent to most people here, but not a

big deal in my opinion. I like accents. I think the people up in

northern Missouri have an accent. It probably sounds like everyone

has an accent to us here since we are almost the middle of the

country and everything kind of melts together with all the people

moving here.

Andyman

> I believe my step-sister went to college in Columbia for a few

months.

> Columbia is in the very middle, isn't it? I know I drove through

it when I

> drove back and forth to KY. They made a HUGE deal out of my

accent, though.

> And, actually, I grew up in Lexington so I really don't have much

of an

> accent. They're the ones that sounded weird to me.

> Re: Customer Service

>

>

> Have you been to Columbia? It's not really in Missouri (yes, I'm

> being snobish), but people do dress however they feel like

dressing.

> That is interesting. I wouldn't be caught outside the house in

> sweats either.

>

> People make fun of our accents here too!

>

> Had a sister-in-law that grew up in Kentucky and they were living

in

> Missouri last year. She had a job interview in another city, not

> Columbia, and the guy actually had the nerve to say to her accent

> might be a problem. I never even noticed she had an accent. She

did

> get the job though.

>

> Andyman