Re: Customer Service Vent!!!!!

[Guest guest]

In a message dated 01/16/2000 7:40:42 PM Eastern Standard Time,

slowens@... writes:

<< I'm just so frustrated right now! Well, at least they're sending all the

tapes out together, priority mail, so I should get them within 5-7 days.

That probably means I won't get them by Friday....oh well! Sorry for the

negativity, but I figured you guys would be willing to listen. I already

vented to Bob, but it's not the same because he doesn't share my passion for

tae-bo (yet! >>

I am still trying to figure out how my Advanced automatic delivery was

cancelled before I called to cancel it. I mean if these folks were so

psychic, there'd be no venting

Barb

who will be ordering thru the site where everything is in black and white to

be assured of the new price

[Guest guest]

In a message dated 01/16/2000 8:40:05 PM Eastern Standard Time,

srferron@... writes:

<< Had you returned a tape prior to this happening? I found out this week

that I had been cancelled for that reason. Go figure! >>

nope, never returned a tape

but did know that it does terminate your order.

Barb

who also ordered the Basic automatic delivery for the new price and was

called back a few hours later saying I had to pay the old price so I

cancelled the order a few weeks ago

[Guest guest]

In a message dated 01/16/2000 4:40:42 PM Pacific Standard Time,

slowens@... writes:

<< Thanks for listening to me whine, guys!

>>

No problem , I don't mind:)

Amy

Who is hoping that don't have any more problems with the idiots:)

[Guest guest]

Barb,

Had you returned a tape prior to this happening? I found out this week

that I had been cancelled for that reason. Go figure!

:-)

horsemom-@... wrote:

original article:/group/tae-bo_on/?start=7794

> I am still trying to figure out how my Advanced automatic delivery

was

> cancelled before I called to cancel it. I mean if these folks were so

> psychic, there'd be no venting

>

> Barb

> who will be ordering thru the site where everything is in black and

white to

> be assured of the new price

[Guest guest]

In a message dated 1/17/00 12:43:43 PM Eastern Standard Time,

slowens@... writes:

<< ,

Just make sure you check your bill when you get your next tape, because they

say they'll change it and then when you get your next bill it's still the

same price. Just double check them, because I think someone else (can't

remember who) had the same thing happen where they called to have the price

changed, but were still charged the old price. So, just make sure you get

the right price next time your tape comes!

>>

Thanks !

[Guest guest]

In a message dated 01/18/2000 3:05:01 PM Eastern Standard Time,

cindy.m@... writes:

<< Think of your ordering experience as an opportunity, a challenge, not a

problem. Maybe the powers that me have sent *us*--assertive,

intelligent, powerful women--to help TRAIN the untrained customer reps

at Tae-bo headquarters! We know exactly what we want and it's our job,

no our duty to all those new users out there, to make sure that the

customer service reps get it right!

LV, who's great at giving advice, but lousy at following it (I

gave up trying to deal with them and now just go to Sonya's new house

and watch her tapes!) >>

LOL

gosh we should get a commission on training reps though, shouldn't we?

Barb

who thinks it the reps got commissions they may be more attentive

[Guest guest]

I called Customer Service yesterday. I started by pretending I was a new

customer. I asked them how much the tapes were. l When they told me 19.95,

I said, well, the truth is I am on the auto delivery, and I paid 29.95 (incl

S and H) for AL 3 which was just sent to me. I clarified with her that the

new price was effective Jan 1st, so anything delivered after that date

should be charged at the 19.95 price.

I said, Can you please fix that?? And " Joan " (forget her last name but I

have it right here somewhere) went right ahead and did that. She also sent

their billing dept my request for a credit for what I was overcharged,

although that is supposed to take several weeks to process. And without my

asking, she gave me the confirmation number, and which order number it would

be found in. I also confirmed that after all of this that I was still on

the autodelivery for Advanced Tapes. I made sure I had her last name, and

she was even kind enough to clarify that I should keep her last name because

her super's name is also " joan " .

SO< now we'll see if the proof is in the pudding!!!! But she sure did try,

and she was very professional. So ask for Joan (I looked, thats the

last name) if you need to make changes. I really believe she did a good

job.

, who is keeping her fingers crossed that the rest of the tae bo crew

can do just as good a job as Joan did!!!

Re: Customer Service Vent!!!!!

>>

>> I am waiting till their left hand knows what the right one is doing

>>

>> Barb

>> who will reorder from the website to avoid an untrained customer rep

>

>Dear Barb,

>Think of your ordering experience as an opportunity, a challenge, not a

>problem. Maybe the powers that me have sent *us*--assertive,

>intelligent, powerful women--to help TRAIN the untrained customer reps

>at Tae-bo headquarters! We know exactly what we want and it's our job,

>no our duty to all those new users out there, to make sure that the

>customer service reps get it right!

>

>LV, who's great at giving advice, but lousy at following it (I

>gave up trying to deal with them and now just go to Sonya's new house

>and watch her tapes!)

>

>SSS

>

>

>------------------------------------------------------------------------

> " We are what we repeatedly do ...

>Success, therefore, is not an accident, but a habit " - Aristotle

>

[Guest guest]

> > -When I called to get a credit on my tapes, it was a Joan that

I talked too. She was really nice. It just might be the same gal. Unfortunately, I didn't get a confirmation on the credit transaction,

but Sherice did give me my confirmation numbers on the new price and my

new BL#5.