Re: Common Office Irritants

[Guest guest]

Interruptions of any type are the worst.I have a sign re: refills.  To make sure you request during office visit and/or call 3 days in advance.

 

Excluding system-wide issues such as low

reimbursement & thinking of those little

things at the office that get under your

skin . . .

Anyone care to share their top 3 irritants?

..

MINE:

1. My all-time top irritant: Refill requests.

Solved this by only filling during appts.

2. I used to hate interruptions during OVs

but as an IMP it rarely happens as I control

my office setting and have no staff knocking

on doors . . .

3. Phone calls. By separating emergent/urgent

calls to my cell & all else to landline & email

I rarely have inappropriate cell calls from pts.

Disclosure: I'm leading free retreats for physicians

next month and through the winter . . . & as part of the

workshop we're covering simple solutions for common

office irritants. Just making sure I'm comprehensive.

Pamela

Pamela Wible, MD

3575 St. #220 

Eugene, OR 97405

www.idealmedicalcare.org

" (S)He is the best physician who is the most ingenious inspirer of hope. "

~ Coleridge

[Guest guest]

Last week's story- kind of confusing...Employee  a of not too big specialty group calls apparently all week and does not leave message ( all non patient calls go straight to voicemail, because it can be processed FASTER in my office setup)

calls friday leaves a message asking for fax number ( pointer to web in voicemail message apparently goes whoosh)employee b of same group has been faxing and faxes some other document within minutes of employee a's call. So I assume  they ahve the fax # .( a logical conclusion it seems to me, I of course does not know their organisational structure  and departments)

same situation repeats on Mondaythen I get call from IPA about complaint fro employee A that they dont have our fax number , and nobody oicks up the phone at our office or calls back. I spent 6 hrs unravelling this including a conversation with employee a who says " why cant you be like other office and pick up the phone? " " But I did not have the number even if my office did "  

The dysfunction in other office is astounding!!!Sangeetha

Calling back, pharmacies etc,and they expect you to have the reference number handy .Sangeetha

 

Interruptions of any type are the worst.I have a sign re: refills.  To make sure you request during office visit and/or call 3 days in advance.

 

Excluding system-wide issues such as low

reimbursement & thinking of those little

things at the office that get under your

skin . . .

Anyone care to share their top 3 irritants?

..

MINE:

1. My all-time top irritant: Refill requests.

Solved this by only filling during appts.

2. I used to hate interruptions during OVs

but as an IMP it rarely happens as I control

my office setting and have no staff knocking

on doors . . .

3. Phone calls. By separating emergent/urgent

calls to my cell & all else to landline & email

I rarely have inappropriate cell calls from pts.

Disclosure: I'm leading free retreats for physicians

next month and through the winter . . . & as part of the

workshop we're covering simple solutions for common

office irritants. Just making sure I'm comprehensive.

Pamela

Pamela Wible, MD

3575 St. #220 

Eugene, OR 97405

www.idealmedicalcare.org

" (S)He is the best physician who is the most ingenious inspirer of hope. "

~ Coleridge

[Guest guest]

and kicking their dysfunction back to your office by blaming

you. . . . I do not have a fax machine. I accept email & snailmail.

I can send faxes off my computer but do not receive faxes.

I remember having so many faxes at other offices (most unpaid

admin stuff & some were serious results on pts who were not

even mine! I had to spend time tracking down who to give

the results to . . annoying. I like to have some control over what

gets spit out on my desk.)

Pamela

> >>

> >>> **

> >>>

> >>>

> >>> Excluding system-wide issues such as low

> >>> reimbursement & thinking of those little

> >>> things at the office that get under your

> >>> skin . . .

> >>>

> >>> Anyone care to share their top 3 irritants?

> >>> .

> >>> MINE:

> >>>

> >>> 1. My all-time top irritant: Refill requests.

> >>> Solved this by only filling during appts.

> >>>

> >>> 2. I used to hate interruptions during OVs

> >>> but as an IMP it rarely happens as I control

> >>> my office setting and have no staff knocking

> >>> on doors . . .

> >>>

> >>> 3. Phone calls. By separating emergent/urgent

> >>> calls to my cell & all else to landline & email

> >>> I rarely have inappropriate cell calls from pts.

> >>>

> >>> Disclosure: I'm leading free retreats for physicians

> >>> next month and through the winter . . . & as part of the

> >>> workshop we're covering simple solutions for common

> >>> office irritants. Just making sure I'm comprehensive.

> >>>

> >>> Pamela

> >>>

> >>> Pamela Wible, MD

> >>> 3575 St. #220

> >>> Eugene, OR 97405

> >>>

> >>> www.idealmedicalcare.org

> >>>

> >>> " (S)He is the best physician who is the most ingenious inspirer of hope. "

> >>> ~ Coleridge

> >>>

> >>>

> >>

> >>

> >

> >

>