Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 Here is a great idea - Penny thanks for reminding me about it. For many years now, one of my colleagues, Lundy has suggested that in order to address rejection issues such as the one below, we should establish a " literature bank " with just the types of reference materials that Penny discusses below. Maybe this list should take the leadership in identifying those references that are most likely to serve this purpose. If you all - as members of this list- will identify the articles by specific clinical topic and email them to the list and me, I will be happy to create a section on the PTManager web site that lists them out and indicates how to get reprints. Is there interest? At 10:09 AM 4/28/99 , you wrote: Hi Group, I was wondering if any of you could help me with an insurance denial dilemma. A certain insurance carrier has denied reimbursement for iontophoresis, stating that this modality has not been proven to be equivalent or superior to other established methods of drug delivery. We can request a reconsideration of this decision by submitting " peer reviewed medical literature with well controlled studies establishing a proven role for iontophoresis treatments compared to traditional methods of drug delivery. " If any of you know of any studies off the top of your head, please let me know. Thank you in advance for your contributions. Penny Head, PT, SCS, ATC Clinic Mark Dwyer wrote: > Margot, > > Our outpatient cancellation rate ranges between 12% and 20% on a monthly > basis. As you would expect, we tend to have higher rates in the winter with > snow and ice and fewer cancellations in the summer when it is nicer. As far > as remedies, I have been to so many meetings and tried so many things over > the past nine years that it is dizzying trying to remember them all. > > The one remedy we have settled on is: > First cancellation in two weeks ==> no penalty, but we do talk with patient > to inform them of importance of attending > Second cancellation in two weeks ==> we create a separate self-pay account > and charge them $38.79. Since it is self-pay, it does NOT go to the > insurer. We inform the patient of this charge. > Third cancellation in two weeks ==> DISCHARGE and notification of the > referring physician (and of course the patient) > > Since implementing this 3-4 years ago, our cancellation/no show rate has > dropped from a consistent 20% to the range stated above. Not a fantastic > improvement, but the best we have been able to come by. > > Mark Dwyer, MHA, PT > Manager of Rehabilitation and Senior Services > Kansas City > mdwyer1@... > > outpatient cancellations > > >I am looking for information on outpatient scheduling patterns, > cancellations > >rates, and remedies for cancellations. Any info would be appreciated. > Some > >generic questions are: > > > >What percent of your scheduled outpatient appointments cancel? > >How to schedule them to accommodate cancellations and still maintain > >productivity and avoid down time? > >Do you have an " acceptable " percentage? > >Do you charge the patient if cancelled within 24 hours? or another time > frame? > >do they pay? > > > > > >------------------------------------------------------------------------ > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 Very interested!!! , it is a great idea and would be very beneficial to us all! Thank you! Lorie Ailor Lutheran Hospital of Indiana ------------------------------------------------------------------------ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 Great idea. outpatient cancellations > > >I am looking for information on outpatient scheduling patterns, > cancellations > >rates, and remedies for cancellations. Any info would be appreciated. > Some > >generic questions are: > > > >What percent of your scheduled outpatient appointments cancel? > >How to schedule them to accommodate cancellations and still maintain > >productivity and avoid down time? > >Do you have an " acceptable " percentage? > >Do you charge the patient if cancelled within 24 hours? or another time > frame? > >do they pay? > > > > > >------------------------------------------------------------------------ > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 wrote: Original Article: /list/ptmanager/?start=5100 > Hi Group, > > I was wondering if any of you could help me with an insurance denial dilemma. A > certain insurance carrier has denied reimbursement for iontophoresis, stating > that this modality has not been proven to be equivalent or superior to other > established methods of drug delivery. We can request a reconsideration of this > decision by submitting " peer reviewed medical literature with well controlled > studies establishing a proven role for iontophoresis treatments compared to > traditional methods of drug delivery. " If any of you know of any studies off > the top of your head, please let me know. Thank you in advance for your > contributions. > > Penny Head, PT, SCS, ATC > Clinic > > Denials for ionto occur. And it aint the most cost-effective treatemnt out there anyhow, when you look at the cost of a set of disposable pads and the reimbursement for them, lucky if you make ten bucks. I know, if your patient gets better, that is all that matters, right?) Check with the maker of your ionto unit or (especially your pads) They _should_ have a clinician or a clinical reference guide. And, as a courtersy to your purchases of their product, they ought to give you the studies. If they won't help you, cancel your contract and buy from someone else who does. At least threaten to do so, tell 'em you're egtting denied and you don't want to continue doing business with them. I know one company that offers a 'lease' type agreement with a clinical resource who has access to those. But it would be eter if we as clinicians at large had ready access to those, without having to go to the library of a PT school. ------------------------------------------------------------------------ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 In a message dated 4/28/99 11:13:02 AM Eastern Daylight Time, pkovacek@... writes: << If you all - as members of this list- will identify the articles by specific clinical topic and email them to the list and me, I will be happy to create a section on the PTManager web site that lists them out and indicates how to get reprints. Is there interest? >> An interest ???? Heck Yes, especially if it can come from other medical journals and depicts Best Practice scrutiny. Steve Marcum PT ------------------------------------------------------------------------ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 APTA has a 1993 publication Outcomes Effectiveness of Physical Therapy: an Annotated Bibliography listed in the resource catalog. This might be a good starting point for your search. Jo Wisniewski, PT (retired) outpatient cancellations > > > > >I am looking for information on outpatient scheduling patterns, > > cancellations > > >rates, and remedies for cancellations. Any info would be appreciated. > > Some > > >generic questions are: > > > > > >What percent of your scheduled outpatient appointments cancel? > > >How to schedule them to accommodate cancellations and still maintain > > >productivity and avoid down time? > > >Do you have an " acceptable " percentage? > > >Do you charge the patient if cancelled within 24 hours? or another time > > frame? > > >do they pay? > > > > > > > > >------------------------------------------------------------------------ > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 ph Kahn describes a cost effective iontophoresis electrode in his article, " Acetic Acid Iontophoresis for Calcium Deposits " Physical Therapy 57:6 (June 1977). Jo Wisniewski, PT (retired) Re: Efficacy of iontophoresis wrote: Original Article: /list/ptmanager/?start=5100 > Hi Group, > > I was wondering if any of you could help me with an insurance denial dilemma. A > certain insurance carrier has denied reimbursement for iontophoresis, stating > that this modality has not been proven to be equivalent or superior to other > established methods of drug delivery. We can request a reconsideration of this > decision by submitting " peer reviewed medical literature with well controlled > studies establishing a proven role for iontophoresis treatments compared to > traditional methods of drug delivery. " If any of you know of any studies off > the top of your head, please let me know. Thank you in advance for your > contributions. > > Penny Head, PT, SCS, ATC > Clinic > > Denials for ionto occur. And it aint the most cost-effective treatemnt out there anyhow, when you look at the cost of a set of disposable pads and the reimbursement for them, lucky if you make ten bucks. I know, if your patient gets better, that is all that matters, right?) Check with the maker of your ionto unit or (especially your pads) They _should_ have a clinician or a clinical reference guide. And, as a courtersy to your purchases of their product, they ought to give you the studies. If they won't help you, cancel your contract and buy from someone else who does. At least threaten to do so, tell 'em you're egtting denied and you don't want to continue doing business with them. I know one company that offers a 'lease' type agreement with a clinical resource who has access to those. But it would be eter if we as clinicians at large had ready access to those, without having to go to the library of a PT school. ------------------------------------------------------------------------ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 Kovacek wrote: > > Here is a great idea - Penny thanks for reminding me about it. For > many years now, one of my colleagues, Lundy has suggested that in > order to address rejection issues such as the one below, we should > establish a " literature bank " with just the types of reference > materials that Penny discusses below. > > Maybe this list should take the leadership in identifying those > references that are most likely to serve this purpose. If you all - > as members of this list- will identify the articles by specific > clinical topic and email them to the list and me, I will be happy to > create a section on the PTManager web site that lists them out and > indicates how to get reprints. > > Is there interest? May I suggest we take the idea (eventually) even one step further? How about including letters, with references, that have resulted in denied claims subsequently being approved? Naturally, remove the identifying features first. Sandy Curwin ------------------------------------------------------------------------ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 Works for me - Great idea, Sandy At 01:31 PM 4/28/99 , you wrote: Kovacek wrote: > > Here is a great idea - Penny thanks for reminding me about it. For > many years now, one of my colleagues, Lundy has suggested that in > order to address rejection issues such as the one below, we should > establish a " literature bank " with just the types of reference > materials that Penny discusses below. > > Maybe this list should take the leadership in identifying those > references that are most likely to serve this purpose. If you all - > as members of this list- will identify the articles by specific > clinical topic and email them to the list and me, I will be happy to > create a section on the PTManager web site that lists them out and > indicates how to get reprints. > > Is there interest? May I suggest we take the idea (eventually) even one step further? How about including letters, with references, that have resulted in denied claims subsequently being approved? Naturally, remove the identifying features first. Sandy Curwin R. Kovacek, MSA, PT Email Pkovacek@... 313 884-8920 Visit <www.PTManager.com> TOGETHER WE CAN MAKE A DIFFERENCE ! Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 28, 1999 Report Share Posted April 28, 1999 Penny, Check with Byl, PhD, PT at UC San Francisco (Email is byl@...) or with Cameron, PT, OCS, Fax # (510) 538-7017. JP Viel, PT, OCS ------------------------------------------------------------------------ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted April 29, 1999 Report Share Posted April 29, 1999 The APTA has published an annotated bibliography with abstracts of articles on outcomes effectiveness that are categorized by topics. This was made available about four years ago. There was update work completed last year, but I have not seen it yet. Ed Dobrzykowski, MHS, PT, ATC Director of Development FOTO, Inc. ------------------------------------------------------------------------ Quote Link to comment Share on other sites More sharing options...
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