Guest guest Posted August 2, 2011 Report Share Posted August 2, 2011 I am wondring who out there uses UPDOX and if I could get a bit of insight....I have now been using it for about 3 months. I find it very difficult!!! It eats messages! Yesterday I saw a message from a patient in my email....I even viewed it but later when I signed into Updox it was gone. Not archived, not in the trash just gone!!! I also notice that I do not receive email notification of every message....about 1 x weekly I will sign into the system and see a message that I was never notified about. Very frustrating. I also apparently do not understand the difference between sending something to the portal vs email. Are both HIPPA compliant or just the portal?? Also when I send to the portal I get about 3 copies of the message I sent also being sent to the portal. Finally...I hate that when I set patients up they need to call the office to get their verification code. Can anyone help me??? Thank you! Dannielle Harwood, MD Quote Link to comment Share on other sites More sharing options...
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