Guest guest Posted May 28, 2011 Report Share Posted May 28, 2011 We found ours on eBay and craigslist....for very nice, prices, and everything still in working order 6 years later. We're looking to buy oto/ opthalmoscope, bp cuff and new exam table. Any thoughts for us? Weakland Helen, At their next appointment, have a payment plan agreement for them to sign. You, not your front desk person, should explain to them that they will need to agree to the arrangement, including some payment today (even if minimal). You are not running a free clinic and you are contractually required to collect what THEIR insurance says that THEY owe you or it is insurance fraud. Do you have a written financial policy? If so, you need to stick to it and explain to your receptionist that her job depends on her being able to collect up front for you. Our financial policy is on our website on the new patient tab. Feel free to plagiarize. Www.prattmd.info (not in a gracious mood his morning at all!) Would you please share a sample letter to collect delinquent deductible payment from patients?A husband and wife (both full-time work) has been seen several times since early Jan. of this year. They have not met their $2500 deductible and now they owe us a balance of over $700. We get electronic EOBs which we print and copy the portion which shows how much they should pay for the previous visit. We checked with their policy and know they don't have any money in their HSA account for the insurance to draw to pay us directly. We presented these copies of EOBs to them at every visit, they always had some excuses not to pay, and claimed that they never got anything from their insurance to inform them that they need to pay us anything. My front desk lady wants to be Ms Nice and always let them leave without insisting on collecting payment from them even after I have talked to her repeatedly the importance of collecting at the time of visit. Would any of you have sample letter or any suggestions on how to be more firm with them and insist they must pay their balance without seems threatening them that we have to send the billing to collection agency or they would be discharged if they don't pay. What effective procedure have you used to ensure the staff make a more assertive effort to collect the deductibles?Thank you very much in advance for any suggestion.Helen -- Pratt Oak Tree Internal Medicine, PC 2301 Camino Ramon, Suite 290 San Ramon, CA 94583 p. f. c. www.prattmd.info Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 28, 2011 Report Share Posted May 28, 2011 Ebay has some amazing prices. You do not have to bid but can purchase outright or make an offer. I got an almost new Ritter exam table for $400. They have all other supplies too. Good luck!WillSent on the Sprint® Now Network from my BlackBerry®Sender: Date: Fri, 27 May 2011 18:31:03 -0700To: < >ReplyTo: Subject: Re: Equipment desired We found ours on eBay and craigslist....for very nice, prices, and everything still in working order 6 years later. We're looking to buy oto/ opthalmoscope, bp cuff and new exam table. Any thoughts for us? Weakland Helen,At their next appointment, have a payment plan agreement for them to sign. You, not your front desk person, should explain to them that they will need to agree to the arrangement, including some payment today (even if minimal). You are not running a free clinic and you are contractually required to collect what THEIR insurance says that THEY owe you or it is insurance fraud. Do you have a written financial policy? If so, you need to stick to it and explain to your receptionist that her job depends on her being able to collect up front for you. Our financial policy is on our website on the new patient tab. Feel free to plagiarize. Www.prattmd.info (not in a gracious mood his morning at all!) Would you please share a sample letter to collect delinquent deductible payment from patients?A husband and wife (both full-time work) has been seen several times since early Jan. of this year. They have not met their $2500 deductible and now they owe us a balance of over $700.We get electronic EOBs which we print and copy the portion which shows how much they should pay for the previous visit. We checked with their policy and know they don't have any money in their HSA account for the insurance to draw to pay us directly. We presented these copies of EOBs to them at every visit, they always had some excuses not to pay, and claimed that they never got anything from their insurance to inform them that they need to pay us anything. My front desk lady wants to be Ms Nice and always let them leave without insisting on collecting payment from them even after I have talked to her repeatedly the importance of collecting at the time of visit.Would any of you have sample letter or any suggestions on how to be more firm with them and insist they must pay their balance without seems threatening them that we have to send the billing to collection agency or they would be discharged if they don't pay. What effective procedure have you used to ensure the staff make a more assertive effort to collect the deductibles?Thank you very much in advance for any suggestion.Helen-- PrattOak Tree Internal Medicine, PC2301 Camino Ramon, Suite 290San Ramon, CA 94583p.f. c. www.prattmd.info Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 30, 2011 Report Share Posted May 30, 2011 The 'local' university has a 'used and bruised' store, open every Thursday. I bought our metal filing cabinets, stools, etc there. Also bought exam table. $500 with delivery included. Also consider seeing if local hospital(s) have old chairs, etc from their last remodeling. This is where I bought all our front office chairs and 'waiting room' chairs, for about 10 cents on the dollar if new. Ebay has some amazing prices. You do not have to bid but can purchase outright or make an offer. I got an almost new Ritter exam table for $400. They have all other supplies too. Good luck!Will Sent on the Sprint® Now Network from my BlackBerry® Sender: Date: Fri, 27 May 2011 18:31:03 -0700 To: < > ReplyTo: Subject: Re: Equipment desired We found ours on eBay and craigslist....for very nice, prices, and everything still in working order 6 years later. We're looking to buy oto/ opthalmoscope, bp cuff and new exam table. Any thoughts for us? Weakland Helen, At their next appointment, have a payment plan agreement for them to sign. You, not your front desk person, should explain to them that they will need to agree to the arrangement, including some payment today (even if minimal). You are not running a free clinic and you are contractually required to collect what THEIR insurance says that THEY owe you or it is insurance fraud. Do you have a written financial policy? If so, you need to stick to it and explain to your receptionist that her job depends on her being able to collect up front for you. Our financial policy is on our website on the new patient tab. Feel free to plagiarize. Www.prattmd.info (not in a gracious mood his morning at all!) Would you please share a sample letter to collect delinquent deductible payment from patients?A husband and wife (both full-time work) has been seen several times since early Jan. of this year. They have not met their $2500 deductible and now they owe us a balance of over $700. We get electronic EOBs which we print and copy the portion which shows how much they should pay for the previous visit. We checked with their policy and know they don't have any money in their HSA account for the insurance to draw to pay us directly. We presented these copies of EOBs to them at every visit, they always had some excuses not to pay, and claimed that they never got anything from their insurance to inform them that they need to pay us anything. My front desk lady wants to be Ms Nice and always let them leave without insisting on collecting payment from them even after I have talked to her repeatedly the importance of collecting at the time of visit. Would any of you have sample letter or any suggestions on how to be more firm with them and insist they must pay their balance without seems threatening them that we have to send the billing to collection agency or they would be discharged if they don't pay. What effective procedure have you used to ensure the staff make a more assertive effort to collect the deductibles?Thank you very much in advance for any suggestion.Helen -- Pratt Oak Tree Internal Medicine, PC 2301 Camino Ramon, Suite 290 San Ramon, CA 94583 p. f. c. www.prattmd.info -- Lynette I Iles MD 301 South Iowa Ste 2Washington IA 52353 Flexible Family Care 'Modern medicine the old-fashioned way' This e-mail and attachments may contain information which is confidential and is only for the named addressee. If you have received this email in error, please notify the sender immediately and delete it from your computer. Quote Link to comment Share on other sites More sharing options...
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