Re: 911:: Police Actions to 911 Messages

[Guest guest]

- I'll use a different example than a domestic situation, because in

many parts of the US (if not most parts) a domestic is going to result in

some sort of action and report.

Once the last unit clears the scene of a call, the CAD incident is " cleared "

by the dispatcher. This removes it from the screen, but not from the

database. The call may be cleared with or without a disposition code or

comments. These are normally entered by the dispatcher based upon information

provided by radio from the field. If a department uses MDTs, officers may

actually clear and add the comments themselves.

The CAD may or may not be interfaced to a records management system. In any

event, follow up reports and information are normally the responsibility of

the officer in charge of the incident. If no report is taken or arrest made,

the incident is still searchable in the CAD database, typically by address,

date, or other info such as callers name or phone number.

Agencies also maintain tape records of their calls for varying degrees of

time. These can be searched by time and date, and in newer systems by

telephone number or address of caller.

[Guest guest]

I hope I read this correctly and my response makes sense.....

Our officers have mdts in their patrol units allowing them to put a short

disposition

on the " callsheet " . We (dispatch) then put a dispo in the descriptor line on

the

CAD screen. Our CAD history or previous events go back three years so we can

pull previous events up on that address and advise officers of the type calls

and

whether or not a report was taken. If it was a DISP (domestic in progress)

and no

report was taken it looks like this DISP/NO RPT OR VERBAL. If there was an

actual report taken for assault then it looks like this ASLT/CLASS A/FV. If

there

was an actual report taken and greater details are needed then we can pull the

actual report up in RMS where it stays " forever " . I don't know if this is

what you

were looking for, but I hope it helps.

Jen s

PSD Abilene PD/Abilene TX

[Guest guest]

I hope I read this correctly and my response makes sense.....

Our officers have mdts in their patrol units allowing them to put a short

disposition

on the " callsheet " . We (dispatch) then put a dispo in the descriptor line on

the

CAD screen. Our CAD history or previous events go back three years so we can

pull previous events up on that address and advise officers of the type calls

and

whether or not a report was taken. If it was a DISP (domestic in progress)

and no

report was taken it looks like this DISP/NO RPT OR VERBAL. If there was an

actual report taken for assault then it looks like this ASLT/CLASS A/FV. If

there

was an actual report taken and greater details are needed then we can pull the

actual report up in RMS where it stays " forever " . I don't know if this is

what you

were looking for, but I hope it helps.

Jen s

PSD Abilene PD/Abilene TX

[Guest guest]

, if I understand your question correctly, you want to know how can

we tell after the fact what happened on a call? If so, most agencies vary

on how they handle this. At mine, we put a disposition code on the CAD

incident. For example, in the situation you gave, D5 would indicate " no

report taken " , D1 would be " incident report taken " , D2 " miscellaneous report

taken " (basically a c-y-a documentation!) and D22 would be " report taken and

forwarded to domestic violence division for follow-up " . We sometimes also

note on the card any comments from the officers over the radio, the card

will show if they transported to jail, and the case number is on the card,

and that report can be pulled up from the records screen. Hope this helps!

Kim Kinsey

Chattanooga, TN PD/FD

opinions are mine and not my agency's!

home email: kjkinsey@...

work email: kinsey_kim@...

AOL IM or ICQ: CPDKimmieK

911:: Police Actions to 911 Messages

>I was just wondering in the US and elsewhere, what occurs to

>the 911 incident on the computer, after the incident is attended

>to ?

>

>Eg : Domestic situation,

>

> 911 Operator Dispatch Police to attend

>

> Police attend, no action taken, arrest, or whatever.

>

> They advise the dispatcher.

>

> Does the dispatcher action that Message with the result ?

> or do the Police action the message back at the station.

>

> There must be some sort of reference to that message.

> For example there's an investigation 2 years later

> How do you find the 'result' of that 911 call ?

>

> Any info would be appreciated.

>

> Regards...

>

> Palmer

> Sydney

> Australia

>

> Email palm1rus@...

>

[Guest guest]

, if I understand your question correctly, you want to know how can

we tell after the fact what happened on a call? If so, most agencies vary

on how they handle this. At mine, we put a disposition code on the CAD

incident. For example, in the situation you gave, D5 would indicate " no

report taken " , D1 would be " incident report taken " , D2 " miscellaneous report

taken " (basically a c-y-a documentation!) and D22 would be " report taken and

forwarded to domestic violence division for follow-up " . We sometimes also

note on the card any comments from the officers over the radio, the card

will show if they transported to jail, and the case number is on the card,

and that report can be pulled up from the records screen. Hope this helps!

Kim Kinsey

Chattanooga, TN PD/FD

opinions are mine and not my agency's!

home email: kjkinsey@...

work email: kinsey_kim@...

AOL IM or ICQ: CPDKimmieK

911:: Police Actions to 911 Messages

>I was just wondering in the US and elsewhere, what occurs to

>the 911 incident on the computer, after the incident is attended

>to ?

>

>Eg : Domestic situation,

>

> 911 Operator Dispatch Police to attend

>

> Police attend, no action taken, arrest, or whatever.

>

> They advise the dispatcher.

>

> Does the dispatcher action that Message with the result ?

> or do the Police action the message back at the station.

>

> There must be some sort of reference to that message.

> For example there's an investigation 2 years later

> How do you find the 'result' of that 911 call ?

>

> Any info would be appreciated.

>

> Regards...

>

> Palmer

> Sydney

> Australia

>

> Email palm1rus@...

>

[Guest guest]

Here, the officer gives us an action code we use to close the call (codes

meaning report done, citation issued, arrest, warrants advised, unfounded,

non-criminal, to name a few) and that gets recorded in CAD (this isn't new -

in pre-CAD days it was recorded on the dispatch card). For some calls (like

the call you described) I'm sure this is the only record. Full reports,

arrest records, and the like are done by the officer and filed in the

department.

EJ

Fayetteville (NC) Communications

----Original Message Follows----

Reply-To: 911consoleegroups

To: 911consoleegroups

Subject: 911:: Police Actions to 911 Messages

Date: Wed, 6 Dec 2000 11:57 +1100

--- Received from NSWP.PALM1RUS 02-92853837 06/12/00 11:57

I was just wondering in the US and elsewhere, what occurs to

the 911 incident on the computer, after the incident is attended

to ?

Eg : Domestic situation,

911 Operator Dispatch Police to attend

Police attend, no action taken, arrest, or whatever.

They advise the dispatcher.

Does the dispatcher action that Message with the result ?

or do the Police action the message back at the station.

There must be some sort of reference to that message.

For example there's an investigation 2 years later

How do you find the 'result' of that 911 call ?

Any info would be appreciated.

Regards...

Palmer

Sydney

Australia

________________________________________________________________________________\

_____

Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com

[Guest guest]

Here, the officer gives us an action code we use to close the call (codes

meaning report done, citation issued, arrest, warrants advised, unfounded,

non-criminal, to name a few) and that gets recorded in CAD (this isn't new -

in pre-CAD days it was recorded on the dispatch card). For some calls (like

the call you described) I'm sure this is the only record. Full reports,

arrest records, and the like are done by the officer and filed in the

department.

EJ

Fayetteville (NC) Communications

----Original Message Follows----

Reply-To: 911consoleegroups

To: 911consoleegroups

Subject: 911:: Police Actions to 911 Messages

Date: Wed, 6 Dec 2000 11:57 +1100

--- Received from NSWP.PALM1RUS 02-92853837 06/12/00 11:57

I was just wondering in the US and elsewhere, what occurs to

the 911 incident on the computer, after the incident is attended

to ?

Eg : Domestic situation,

911 Operator Dispatch Police to attend

Police attend, no action taken, arrest, or whatever.

They advise the dispatcher.

Does the dispatcher action that Message with the result ?

or do the Police action the message back at the station.

There must be some sort of reference to that message.

For example there's an investigation 2 years later

How do you find the 'result' of that 911 call ?

Any info would be appreciated.

Regards...

Palmer

Sydney

Australia

________________________________________________________________________________\

_____

Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com

[Guest guest]

At 11:57 AM 12/06/2000 +1100, Russ from Oz inquired:

>I was just wondering in the US and elsewhere, what occurs to

>the 911 incident on the computer, after the incident is attended

>to ?

<snip>

> There must be some sort of reference to that message.

> For example there's an investigation 2 years later

> How do you find the 'result' of that 911 call ?

Well, our CAD information is saved for three years. Every incident created

has to be filed with a disposition code (which, honestly, may or may not

accurately reflect action taken on the call, but the individual detail

lines within the CAD incident log will tell the tale of which units

responded). The " dispo " codes are fairly vague; it's the details within

the log that are generally far more specific.

My particular Comm Center does not have any units using MDCs (mobile

digital computers) - everything is keyed in by the dispatcher or call-taker

in response to what was said on the radio (or telephone). Tape recordings

are only kept for six months, so one hopes the documentation in the CAD log

is sufficient to explain actions taken.

Our dispatchers - at my Comm Center - create CAD logs for calls transferred

to allied agencies, because we're the primary PSAP for wireless 9-1-1

calls. It is extremely common for those agencies to require information

related to those transferred calls, either to capture time references or

request copies of the tapes for the initial spoken words before their own

call-takers 'get' the call once we've transferred 'em. For those calls,

we don't have any disposition other than " filed at the service desk "

subsequent to the call(s) being transferred. Every created/initiated CAD

log must be filed in some fashion, with some disposition code.

I'm not sure if this answers the specific question posed, but the fact that

a log was created is SOME proof that something happened. <grin>

We even keep a daily log in CAD to list the " inadvertent " wireless 9-1-1

calls (commonly called " hang ups " ). Each line of the daily " DLINE " log

references a single such 9-1-1 call, indicating whether we got a Caller ID

display and if we were able to contact anyone or not, and those calls with

Caller ID displayed are documented with the phone number and what happened

when we called it back to confirm whether or not the person had an

emergency to report. (Most of the lines say something like: " No emergency,

phone in purse " or some such thing. Whatever describes the situation in

the least amount of words.)

We receive approximately 400 wireless 9-1-1 calls a day at my Comm Center;

the DLINE log documents around 100 " inadvertent " 9-1-1 calls each day.

(Sometimes the documentation is better than other days......)

Happy to be here, proud to serve.

Olmstead

Communications Supervisor

~on the Central California coastline~

" Not presumed to be an official statement of my employing agency. "

Home E-mail: mailto:gryeyes@...

http://www.gryeyes.com/

[Guest guest]

The responsibility of the dispatcher is to conclude the call for service

card with a disposition code. If the call is forwarded to another agency,

ems, state police etc we desginate it with a dispositon 7 and show that

agency as assigned. If our officers respond it is denoted as either

unfounded, false, arrest made, report filed. If the call is unfounded or

false the operator will generally make a note as to what the situation was,

child on phone, phone line problem etc. This is for guidance in furthe

responses. We have gotten three calls lately to an address where the phone

line does not terminate at the house. The people use only cellular. The

line is buried and we don't know exactly where it terminates, when we get

damp weather it will dial 9-1-1 and come up as BST Quik Serve, which

indicates the number as disconnected, but as per law still can dial 9-1-1

Sgt Currey

Rutherford County SO

Murfreesboro, geographic center,Tn

[Guest guest]

Some of you Ca. folks can correct me if things have changed. When I

left the Field, head still held high, it was mandatory that a report be

written. Further if there was any evidence of battery an arrest was

mandatory. Did not matter if both parties said every thing is OK or

not. If I can remember correctly this was State Mandated, not just

department policy. There had been to many incidents where no action or

report was taken. Later one or other of the combatants ended up really

hurting or killing one or the other. Then it really hit the fan, why

didnotl the Police do something to stop this. So report and or arrest

was mandated. Lady says, he hit me, officer says where, lady shows red

spot on cheek, Officer says ok mister you are under arrest.. SO no DV

incident went with out a written report.

Vern

Retired

Newark,CA

Retired

PD/FD

[Guest guest]

In TN, the victim does not have to press charges, the state will do that.

If both parties say verbal only, and there is no contradicting evidence, no

report is mandated. However, if the officer sees any marks, not only is a

report mandatory, but an ARREST is mandatory, regardless of what the victim

says or wants. Chattanooga PD does have a domestic violence unit, but they

are severely overworked and understaffed. Every domestic violence report is

forwarded to them for follow-up, but they do not have the staffing to

respond on every case. TN also has orders of protection, which are

different from restraining orders. The difference is, violating a restraing

order is contempt of court--the violator can't be arrested until a judge

actually finds him in contempt after the fact. Violating an order of

protection is a criminal offense which mandates an on-the-spot arrest.

There is currently a court case pending against the sheriff in a neighboring

county. Female DV victim claims the sheriff's office didn't do enough to

protect her from her estranged hubby, and is therefore liable for him

shooting her at the convenience store where she worked. Case has yet to go

to court. Domestic violence enforcement has improved; as more cases like

this are filed, look for it to get even better. I know of AT LEAST one

rural county where the sheriff can still be heard to say " ask her if she

wants to press charges " , which is a clear violation of state law and WILL

bite him where it hurts most one of these days! Things change slowly, but

they do change...

Kim Kinsey

Chattanooga, TN PD/FD

opinions are mine and not my agency's!

home email: kjkinsey@...

work email: kinsey_kim@...

AOL IM or ICQ: CPDKimmieK

Re: 911:: Police Actions to 911 Messages

>Some of you Ca. folks can correct me if things have changed. When I

>left the Field, head still held high, it was mandatory that a report be

>written. Further if there was any evidence of battery an arrest was

>mandatory. Did not matter if both parties said every thing is OK or

>not. If I can remember correctly this was State Mandated, not just

>department policy. There had been to many incidents where no action or

>report was taken. Later one or other of the combatants ended up really

>hurting or killing one or the other. Then it really hit the fan, why

>didnotl the Police do something to stop this. So report and or arrest

>was mandated. Lady says, he hit me, officer says where, lady shows red

>spot on cheek, Officer says ok mister you are under arrest.. SO no DV

>incident went with out a written report.

>Vern

>Retired

>Newark,CA

>Retired

>PD/FD

>