Re: RE: RE: Customer Service

February 12, 2011

Oh , he fired me and asked for his copay back too...

I waS the 34d office he fired. Also he was offended that I wouldn't see him a hardworking man with insurance,because his pcp was someoneelse and he had to make phone calls to change it...

Another office told me..there is more of this going on..

Sangeetha Murthy

> Even if that is true about CA law allowing him to see whatever specialist he

> wants (I have never heard that one!), he still has to comply with his> insurance rules. I've never heard of a specialist seeing someone without> knowing the reason why. I think I'd discharge that patient..he might be

> more of a pain in the future than you are willing to deal with!> > > > Pratt> > Office Manager> > Oak Tree Internal Medicine P.C> > www.prattmd.info

> > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy

> Sent: Friday, February 11, 2011 8:21 PM> To: > Subject: Re: RE: Customer Service>

> > > > > Hehe..it was kaiser. Also he said california law gave him the right to see> whatever specialist he wanted without needing to give a reason.. so.. no> records.. so ..no appointment,per specialist office..

> > It'd be funny..if I didn't have to listen to him..> > Sangeetha Murthy> >

>> OK, who was the Bay area doctor..not us, I hope!!!>> >> >> >> Pratt>> >> Office Manager>> >> Oak Tree Internal Medicine P.C

>> >> www.prattmd.info >> >> _____ >> >> From:

>> [mailto: ] On Behalf Of Sangeetha> Murthy>> Sent: Friday, February 11, 2011 7:32 PM>> To:

>> Subject: Re: Customer Service>> >> >> >> >> >> and then, there was the new pt, who threatened to report me to the justice>> department,

>> >> >> >> because,>> >> >> >> the specialist he insisted on seeing, refused to see him, till he signed a>> records release ( which he refused to do), to get records from his bay

> area>> doctor ( for a fairly complicated diagnosis)>> >> >> >> If I were the paranoid sort ( wait a minute, I am) I would think, the>> customer service reps are setting us up to be the bad guys.....

>> >> >> >> Good Idea! I will.. I feel bad for these reps , they are only doing what

>> they are paid to do.. the almighty " patient satisfaction " scores..>> >> >> >> But the good part is that, I weeded out early enough patients with whom> the

>> practice would not be a good match, who played dumb and even asked my>> receptionist, why she couldnt fax sundry stuff for them " what do you do>> anyway? " " you are the most disappointing doctor " after he/she couldnt

> figure>> out ,exactly which plan he/she now belonged to, so that we could get>> authorisations from the right 3rd party( after 3 prior attempts), (after>> switching for the 3rd time in 3 weeks.

>> >> >> >> >> >> Truly a week of " no good deed goes unpunished " >> >> >> >> On Fri, Feb 11, 2011 at 7:00 PM, Pratt

>> wrote:>> >> >> >> I agree..horrible week ending with a horrible day. I am SOOOO looking>> forward to the weekend so that I can get my head out of it for 2 days.

>> >> >> >> Wow! Did you remind the insurance rep that waiving a copay is INSURANCE>> FRAUD!?!?! I would've gotten the rep's name, rank, serial #, whatever, and>> reported it to the insurance commissioner. I might anyways.the insurance

>> companies should have it logged (if not recorded) who talked to you.>> >> >> >> Pratt>> >> Office Manager>> >> Oak Tree Internal Medicine P.C

>> >> www.prattmd.info >> >> _____ >> >> From:

>> [mailto: ] On Behalf Of Sangeetha> Murthy>> Sent: Friday, February 11, 2011 5:34 PM>> To:

>> Subject: Customer Service>> >> >> >> >> >> One representative even got upset that I wouldnt waive a patient's copay,> as

>> the patient was very irate, that he didnt get what he wanted... I invited>> the rep to encourage the patient to make A formal COMPLAINT..>> >> ok horrible week, am feeling quite misanthropic

>> >> >> >> >> >> -- >> >> >> -- >> Sangeetha Murthy M.D>> >> 7830 mont Mesa Blvd #287>>

>> San Diego, CA 92111>> >> www.mypcponline.com <http://www.mypcponline.com/> >> >> The information contained in this message may be privileged and

>> confidential. If you are NOT the intended recipient, please notify the>> sender immediately and destroy this message.>> >> Please be aware that email communication can be intercepted in

> transmission>> or misdirected. Your use of email to communicate protected health>> information to us indicates that you acknowledge and accept the possible>> risks associated with such communication. Please consider communicating

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>> more urgent .>> >> >> >> >> -- >> >> >> -- >> Sangeetha Murthy M.D>> >> 7830 mont Mesa Blvd #287

>> >> San Diego, CA 92111>> >> www.mypcponline.com <http://www.mypcponline.com/> >>

>> The information contained in this message may be privileged and>> confidential. If you are NOT the intended recipient, please notify the>> sender immediately and destroy this message.>>

>> Please be aware that email communication can be intercepted in> transmission>> or misdirected. Your use of email to communicate protected health>> information to us indicates that you acknowledge and accept the possible

>> risks associated with such communication. Please consider communicating> any>> sensitive information by telephone, fax or mail. If you do not wish to> have>> your information sent by email, please contact the sender immediately.

>> >> Email replies can be expected within 24 hours-Please CALL if the matter is>> more urgent .>> >> >> > > >

February 12, 2011