Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Does this happen every year? This year I am running into insurance / customer service issuesat least 3 patients new to hmos, with new insurances sign up for hmos, run into restrictions, promptly call their insurance company, have their complaint recorded by semiliterate customer service agents, and guess who they callthe PCP - me.. The complaint makes no sense to me any more , much is lost in translation, it is the plan restrictions and the lack of specialists that is the problem and who do they call for help to soothe the patient's ruffled feathers.. ME1 One rep actually asked me for the patient's plan information, so I am to provide data gathering services now!So it seems to me, they are 3rd parties, , paid to man telephones, take complaints, make calls to pcp, log it all on paper, and not really show actual results I dont see any effort to actually resolve the issue.. just makework companiesOne representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores..But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores..But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores..But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 and then, there was the new pt, who threatened to report me to the justice department,because,the specialist he insisted on seeing, refused to see him, till he signed a records release ( which he refused to do), to get records from his bay area doctor ( for a fairly complicated diagnosis) If I were the paranoid sort ( wait a minute, I am) I would think, the customer service reps are setting us up to be the bad guys..... Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores.. But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 and then, there was the new pt, who threatened to report me to the justice department,because,the specialist he insisted on seeing, refused to see him, till he signed a records release ( which he refused to do), to get records from his bay area doctor ( for a fairly complicated diagnosis) If I were the paranoid sort ( wait a minute, I am) I would think, the customer service reps are setting us up to be the bad guys..... Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores.. But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 and then, there was the new pt, who threatened to report me to the justice department,because,the specialist he insisted on seeing, refused to see him, till he signed a records release ( which he refused to do), to get records from his bay area doctor ( for a fairly complicated diagnosis) If I were the paranoid sort ( wait a minute, I am) I would think, the customer service reps are setting us up to be the bad guys..... Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores.. But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . -- -- Sangeetha Murthy M.D7830 mont Mesa Blvd #287San Diego, CA 92111www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 OK, who was the Bay area doctor….not us, I hope!!! Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 7:32 PM To: Subject: Re: Customer Service and then, there was the new pt, who threatened to report me to the justice department, because, the specialist he insisted on seeing, refused to see him, till he signed a records release ( which he refused to do), to get records from his bay area doctor ( for a fairly complicated diagnosis) If I were the paranoid sort ( wait a minute, I am) I would think, the customer service reps are setting us up to be the bad guys..... On Fri, Feb 11, 2011 at 7:22 PM, Sangeetha Murthy wrote: Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores.. But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " On Fri, Feb 11, 2011 at 7:00 PM, Pratt wrote: I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D 7830 mont Mesa Blvd #287 San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . -- -- Sangeetha Murthy M.D 7830 mont Mesa Blvd #287 San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 OK, who was the Bay area doctor….not us, I hope!!! Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 7:32 PM To: Subject: Re: Customer Service and then, there was the new pt, who threatened to report me to the justice department, because, the specialist he insisted on seeing, refused to see him, till he signed a records release ( which he refused to do), to get records from his bay area doctor ( for a fairly complicated diagnosis) If I were the paranoid sort ( wait a minute, I am) I would think, the customer service reps are setting us up to be the bad guys..... On Fri, Feb 11, 2011 at 7:22 PM, Sangeetha Murthy wrote: Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores.. But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " On Fri, Feb 11, 2011 at 7:00 PM, Pratt wrote: I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D 7830 mont Mesa Blvd #287 San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . -- -- Sangeetha Murthy M.D 7830 mont Mesa Blvd #287 San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 OK, who was the Bay area doctor….not us, I hope!!! Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 7:32 PM To: Subject: Re: Customer Service and then, there was the new pt, who threatened to report me to the justice department, because, the specialist he insisted on seeing, refused to see him, till he signed a records release ( which he refused to do), to get records from his bay area doctor ( for a fairly complicated diagnosis) If I were the paranoid sort ( wait a minute, I am) I would think, the customer service reps are setting us up to be the bad guys..... On Fri, Feb 11, 2011 at 7:22 PM, Sangeetha Murthy wrote: Good Idea! I will.. I feel bad for these reps , they are only doing what they are paid to do.. the almighty " patient satisfaction " scores.. But the good part is that, I weeded out early enough patients with whom the practice would not be a good match, who played dumb and even asked my receptionist, why she couldnt fax sundry stuff for them " what do you do anyway? " " you are the most disappointing doctor " after he/she couldnt figure out ,exactly which plan he/she now belonged to, so that we could get authorisations from the right 3rd party( after 3 prior attempts), (after switching for the 3rd time in 3 weeks. Truly a week of " no good deed goes unpunished " On Fri, Feb 11, 2011 at 7:00 PM, Pratt wrote: I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- -- Sangeetha Murthy M.D 7830 mont Mesa Blvd #287 San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . -- -- Sangeetha Murthy M.D 7830 mont Mesa Blvd #287 San Diego, CA 92111 www.mypcponline.com The information contained in this message may be privileged and confidential. If you are NOT the intended recipient, please notify the sender immediately and destroy this message. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate protected health information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately. Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Hehe..it was kaiser. Also he said california law gave him the right to see whatever specialist he wanted without needing to give a reason.. so.. no records.. so ..no appointment,per specialist office.. It'd be funny..if I didn't have to listen to him.. Sangeetha Murthy > OK, who was the Bay area doctor..not us, I hope!!! > > > > Pratt> > Office Manager> > Oak Tree Internal Medicine P.C> > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 7:32 PM> To: > Subject: Re: Customer Service> > > > > > and then, there was the new pt, who threatened to report me to the justice> department,> > > > because,> > > > the specialist he insisted on seeing, refused to see him, till he signed a > records release ( which he refused to do), to get records from his bay area> doctor ( for a fairly complicated diagnosis)> > > > If I were the paranoid sort ( wait a minute, I am) I would think, the > customer service reps are setting us up to be the bad guys..... > > > > Good Idea! I will.. I feel bad for these reps , they are only doing what> they are paid to do.. the almighty " patient satisfaction " scores..> > > > But the good part is that, I weeded out early enough patients with whom the > practice would not be a good match, who played dumb and even asked my> receptionist, why she couldnt fax sundry stuff for them " what do you do> anyway? " " you are the most disappointing doctor " after he/she couldnt figure > out ,exactly which plan he/she now belonged to, so that we could get> authorisations from the right 3rd party( after 3 prior attempts), (after> switching for the 3rd time in 3 weeks. > > > > > > Truly a week of " no good deed goes unpunished " > > > > On Fri, Feb 11, 2011 at 7:00 PM, Pratt > wrote:> > > > I agree..horrible week ending with a horrible day. I am SOOOO looking> forward to the weekend so that I can get my head out of it for 2 days.> > > > Wow! Did you remind the insurance rep that waiving a copay is INSURANCE> FRAUD!?!?! I would've gotten the rep's name, rank, serial #, whatever, and> reported it to the insurance commissioner. I might anyways.the insurance > companies should have it logged (if not recorded) who talked to you.> > > > Pratt> > Office Manager> > Oak Tree Internal Medicine P.C> > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 5:34 PM> To: > Subject: Customer Service> > > > > > One representative even got upset that I wouldnt waive a patient's copay, as> the patient was very irate, that he didnt get what he wanted... I invited> the rep to encourage the patient to make A formal COMPLAINT.. > > ok horrible week, am feeling quite misanthropic> > > > > > -- > > > -- > Sangeetha Murthy M.D> > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111> > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the> sender immediately and destroy this message.> > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health> information to us indicates that you acknowledge and accept the possible> risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have> your information sent by email, please contact the sender immediately.> > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent .> > > > > -- > > > -- > Sangeetha Murthy M.D> > 7830 mont Mesa Blvd #287> > San Diego, CA 92111> > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the> sender immediately and destroy this message.> > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health> information to us indicates that you acknowledge and accept the possible> risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have> your information sent by email, please contact the sender immediately.> > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent .> > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Hehe..it was kaiser. Also he said california law gave him the right to see whatever specialist he wanted without needing to give a reason.. so.. no records.. so ..no appointment,per specialist office.. It'd be funny..if I didn't have to listen to him.. Sangeetha Murthy > OK, who was the Bay area doctor..not us, I hope!!! > > > > Pratt> > Office Manager> > Oak Tree Internal Medicine P.C> > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 7:32 PM> To: > Subject: Re: Customer Service> > > > > > and then, there was the new pt, who threatened to report me to the justice> department,> > > > because,> > > > the specialist he insisted on seeing, refused to see him, till he signed a > records release ( which he refused to do), to get records from his bay area> doctor ( for a fairly complicated diagnosis)> > > > If I were the paranoid sort ( wait a minute, I am) I would think, the > customer service reps are setting us up to be the bad guys..... > > > > Good Idea! I will.. I feel bad for these reps , they are only doing what> they are paid to do.. the almighty " patient satisfaction " scores..> > > > But the good part is that, I weeded out early enough patients with whom the > practice would not be a good match, who played dumb and even asked my> receptionist, why she couldnt fax sundry stuff for them " what do you do> anyway? " " you are the most disappointing doctor " after he/she couldnt figure > out ,exactly which plan he/she now belonged to, so that we could get> authorisations from the right 3rd party( after 3 prior attempts), (after> switching for the 3rd time in 3 weeks. > > > > > > Truly a week of " no good deed goes unpunished " > > > > On Fri, Feb 11, 2011 at 7:00 PM, Pratt > wrote:> > > > I agree..horrible week ending with a horrible day. I am SOOOO looking> forward to the weekend so that I can get my head out of it for 2 days.> > > > Wow! Did you remind the insurance rep that waiving a copay is INSURANCE> FRAUD!?!?! I would've gotten the rep's name, rank, serial #, whatever, and> reported it to the insurance commissioner. I might anyways.the insurance > companies should have it logged (if not recorded) who talked to you.> > > > Pratt> > Office Manager> > Oak Tree Internal Medicine P.C> > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 5:34 PM> To: > Subject: Customer Service> > > > > > One representative even got upset that I wouldnt waive a patient's copay, as> the patient was very irate, that he didnt get what he wanted... I invited> the rep to encourage the patient to make A formal COMPLAINT.. > > ok horrible week, am feeling quite misanthropic> > > > > > -- > > > -- > Sangeetha Murthy M.D> > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111> > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the> sender immediately and destroy this message.> > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health> information to us indicates that you acknowledge and accept the possible> risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have> your information sent by email, please contact the sender immediately.> > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent .> > > > > -- > > > -- > Sangeetha Murthy M.D> > 7830 mont Mesa Blvd #287> > San Diego, CA 92111> > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the> sender immediately and destroy this message.> > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health> information to us indicates that you acknowledge and accept the possible> risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have> your information sent by email, please contact the sender immediately.> > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent .> > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Hehe..it was kaiser. Also he said california law gave him the right to see whatever specialist he wanted without needing to give a reason.. so.. no records.. so ..no appointment,per specialist office.. It'd be funny..if I didn't have to listen to him.. Sangeetha Murthy > OK, who was the Bay area doctor..not us, I hope!!! > > > > Pratt> > Office Manager> > Oak Tree Internal Medicine P.C> > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 7:32 PM> To: > Subject: Re: Customer Service> > > > > > and then, there was the new pt, who threatened to report me to the justice> department,> > > > because,> > > > the specialist he insisted on seeing, refused to see him, till he signed a > records release ( which he refused to do), to get records from his bay area> doctor ( for a fairly complicated diagnosis)> > > > If I were the paranoid sort ( wait a minute, I am) I would think, the > customer service reps are setting us up to be the bad guys..... > > > > Good Idea! I will.. I feel bad for these reps , they are only doing what> they are paid to do.. the almighty " patient satisfaction " scores..> > > > But the good part is that, I weeded out early enough patients with whom the > practice would not be a good match, who played dumb and even asked my> receptionist, why she couldnt fax sundry stuff for them " what do you do> anyway? " " you are the most disappointing doctor " after he/she couldnt figure > out ,exactly which plan he/she now belonged to, so that we could get> authorisations from the right 3rd party( after 3 prior attempts), (after> switching for the 3rd time in 3 weeks. > > > > > > Truly a week of " no good deed goes unpunished " > > > > On Fri, Feb 11, 2011 at 7:00 PM, Pratt > wrote:> > > > I agree..horrible week ending with a horrible day. I am SOOOO looking> forward to the weekend so that I can get my head out of it for 2 days.> > > > Wow! Did you remind the insurance rep that waiving a copay is INSURANCE> FRAUD!?!?! I would've gotten the rep's name, rank, serial #, whatever, and> reported it to the insurance commissioner. I might anyways.the insurance > companies should have it logged (if not recorded) who talked to you.> > > > Pratt> > Office Manager> > Oak Tree Internal Medicine P.C> > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 5:34 PM> To: > Subject: Customer Service> > > > > > One representative even got upset that I wouldnt waive a patient's copay, as> the patient was very irate, that he didnt get what he wanted... I invited> the rep to encourage the patient to make A formal COMPLAINT.. > > ok horrible week, am feeling quite misanthropic> > > > > > -- > > > -- > Sangeetha Murthy M.D> > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111> > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the> sender immediately and destroy this message.> > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health> information to us indicates that you acknowledge and accept the possible> risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have> your information sent by email, please contact the sender immediately.> > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent .> > > > > -- > > > -- > Sangeetha Murthy M.D> > 7830 mont Mesa Blvd #287> > San Diego, CA 92111> > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the> sender immediately and destroy this message.> > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health> information to us indicates that you acknowledge and accept the possible> risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have> your information sent by email, please contact the sender immediately.> > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent .> > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Yeah I was stoopid enough to call an insurance co the other day to say I was being capitated for someone that wasn;t minedumb dumb What was I thinking??first I got the we have an excessive call volume message that my wait would be longer than 6 minutes I called back later and after 3 routings talked to someone who kept saying wait I don't know how to do this wait can you wait I have to learn how to do this THEN stopped dead after two syllables of my name with no polite way to ask how to pronounce it then proceeded to explain to me that he wasn;t my patietn Which I ah knew and said so She then told me I was rude. ME?? I told her frankly to cut that out no one called her names or abused her, that I had a c onsciecne to call and she had proceeded to keep me waiting becasue she did not know what to do and then to tell me what I had called about and already knew. BUt I am rude. Yep. PArdon me for expecting anything like competence. I ruined her day.Next time I keep the money. Where did I leave my haldol bottle?? I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Yeah I was stoopid enough to call an insurance co the other day to say I was being capitated for someone that wasn;t minedumb dumb What was I thinking??first I got the we have an excessive call volume message that my wait would be longer than 6 minutes I called back later and after 3 routings talked to someone who kept saying wait I don't know how to do this wait can you wait I have to learn how to do this THEN stopped dead after two syllables of my name with no polite way to ask how to pronounce it then proceeded to explain to me that he wasn;t my patietn Which I ah knew and said so She then told me I was rude. ME?? I told her frankly to cut that out no one called her names or abused her, that I had a c onsciecne to call and she had proceeded to keep me waiting becasue she did not know what to do and then to tell me what I had called about and already knew. BUt I am rude. Yep. PArdon me for expecting anything like competence. I ruined her day.Next time I keep the money. Where did I leave my haldol bottle?? I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Yeah I was stoopid enough to call an insurance co the other day to say I was being capitated for someone that wasn;t minedumb dumb What was I thinking??first I got the we have an excessive call volume message that my wait would be longer than 6 minutes I called back later and after 3 routings talked to someone who kept saying wait I don't know how to do this wait can you wait I have to learn how to do this THEN stopped dead after two syllables of my name with no polite way to ask how to pronounce it then proceeded to explain to me that he wasn;t my patietn Which I ah knew and said so She then told me I was rude. ME?? I told her frankly to cut that out no one called her names or abused her, that I had a c onsciecne to call and she had proceeded to keep me waiting becasue she did not know what to do and then to tell me what I had called about and already knew. BUt I am rude. Yep. PArdon me for expecting anything like competence. I ruined her day.Next time I keep the money. Where did I leave my haldol bottle?? I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PM To: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Even if that is true about CA law allowing him to see whatever specialist he wants (I have never heard that one!), he still has to comply with his insurance rules. I’ve never heard of a specialist seeing someone without knowing the reason why. I think I’d discharge that patient….he might be more of a pain in the future than you are willing to deal with! Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 8:21 PM To: Subject: Re: RE: Customer Service Hehe..it was kaiser. Also he said california law gave him the right to see whatever specialist he wanted without needing to give a reason.. so.. no records.. so ..no appointment,per specialist office.. It'd be funny..if I didn't have to listen to him.. Sangeetha Murthy > OK, who was the Bay area doctor..not us, I hope!!! > > > > Pratt > > Office Manager > > Oak Tree Internal Medicine P.C > > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 7:32 PM > To: > Subject: Re: Customer Service > > > > > > and then, there was the new pt, who threatened to report me to the justice > department, > > > > because, > > > > the specialist he insisted on seeing, refused to see him, till he signed a > records release ( which he refused to do), to get records from his bay area > doctor ( for a fairly complicated diagnosis) > > > > If I were the paranoid sort ( wait a minute, I am) I would think, the > customer service reps are setting us up to be the bad guys..... > > On Fri, Feb 11, 2011 at 7:22 PM, Sangeetha Murthy > wrote: > > Good Idea! I will.. I feel bad for these reps , they are only doing what > they are paid to do.. the almighty " patient satisfaction " scores.. > > > > But the good part is that, I weeded out early enough patients with whom the > practice would not be a good match, who played dumb and even asked my > receptionist, why she couldnt fax sundry stuff for them " what do you do > anyway? " " you are the most disappointing doctor " after he/she couldnt figure > out ,exactly which plan he/she now belonged to, so that we could get > authorisations from the right 3rd party( after 3 prior attempts), (after > switching for the 3rd time in 3 weeks. > > > > > > Truly a week of " no good deed goes unpunished " > > > > On Fri, Feb 11, 2011 at 7:00 PM, Pratt > wrote: > > > > I agree..horrible week ending with a horrible day. I am SOOOO looking > forward to the weekend so that I can get my head out of it for 2 days. > > > > Wow! Did you remind the insurance rep that waiving a copay is INSURANCE > FRAUD!?!?! I would've gotten the rep's name, rank, serial #, whatever, and > reported it to the insurance commissioner. I might anyways.the insurance > companies should have it logged (if not recorded) who talked to you. > > > > Pratt > > Office Manager > > Oak Tree Internal Medicine P.C > > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 5:34 PM > To: > Subject: Customer Service > > > > > > One representative even got upset that I wouldnt waive a patient's copay, as > the patient was very irate, that he didnt get what he wanted... I invited > the rep to encourage the patient to make A formal COMPLAINT.. > > ok horrible week, am feeling quite misanthropic > > > > > > -- > > > -- > Sangeetha Murthy M.D > > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111 > > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the > sender immediately and destroy this message. > > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health > information to us indicates that you acknowledge and accept the possible > risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have > your information sent by email, please contact the sender immediately. > > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > > > -- > > > -- > Sangeetha Murthy M.D > > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111 > > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the > sender immediately and destroy this message. > > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health > information to us indicates that you acknowledge and accept the possible > risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have > your information sent by email, please contact the sender immediately. > > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Even if that is true about CA law allowing him to see whatever specialist he wants (I have never heard that one!), he still has to comply with his insurance rules. I’ve never heard of a specialist seeing someone without knowing the reason why. I think I’d discharge that patient….he might be more of a pain in the future than you are willing to deal with! Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 8:21 PM To: Subject: Re: RE: Customer Service Hehe..it was kaiser. Also he said california law gave him the right to see whatever specialist he wanted without needing to give a reason.. so.. no records.. so ..no appointment,per specialist office.. It'd be funny..if I didn't have to listen to him.. Sangeetha Murthy > OK, who was the Bay area doctor..not us, I hope!!! > > > > Pratt > > Office Manager > > Oak Tree Internal Medicine P.C > > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 7:32 PM > To: > Subject: Re: Customer Service > > > > > > and then, there was the new pt, who threatened to report me to the justice > department, > > > > because, > > > > the specialist he insisted on seeing, refused to see him, till he signed a > records release ( which he refused to do), to get records from his bay area > doctor ( for a fairly complicated diagnosis) > > > > If I were the paranoid sort ( wait a minute, I am) I would think, the > customer service reps are setting us up to be the bad guys..... > > On Fri, Feb 11, 2011 at 7:22 PM, Sangeetha Murthy > wrote: > > Good Idea! I will.. I feel bad for these reps , they are only doing what > they are paid to do.. the almighty " patient satisfaction " scores.. > > > > But the good part is that, I weeded out early enough patients with whom the > practice would not be a good match, who played dumb and even asked my > receptionist, why she couldnt fax sundry stuff for them " what do you do > anyway? " " you are the most disappointing doctor " after he/she couldnt figure > out ,exactly which plan he/she now belonged to, so that we could get > authorisations from the right 3rd party( after 3 prior attempts), (after > switching for the 3rd time in 3 weeks. > > > > > > Truly a week of " no good deed goes unpunished " > > > > On Fri, Feb 11, 2011 at 7:00 PM, Pratt > wrote: > > > > I agree..horrible week ending with a horrible day. I am SOOOO looking > forward to the weekend so that I can get my head out of it for 2 days. > > > > Wow! Did you remind the insurance rep that waiving a copay is INSURANCE > FRAUD!?!?! I would've gotten the rep's name, rank, serial #, whatever, and > reported it to the insurance commissioner. I might anyways.the insurance > companies should have it logged (if not recorded) who talked to you. > > > > Pratt > > Office Manager > > Oak Tree Internal Medicine P.C > > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 5:34 PM > To: > Subject: Customer Service > > > > > > One representative even got upset that I wouldnt waive a patient's copay, as > the patient was very irate, that he didnt get what he wanted... I invited > the rep to encourage the patient to make A formal COMPLAINT.. > > ok horrible week, am feeling quite misanthropic > > > > > > -- > > > -- > Sangeetha Murthy M.D > > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111 > > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the > sender immediately and destroy this message. > > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health > information to us indicates that you acknowledge and accept the possible > risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have > your information sent by email, please contact the sender immediately. > > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > > > -- > > > -- > Sangeetha Murthy M.D > > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111 > > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the > sender immediately and destroy this message. > > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health > information to us indicates that you acknowledge and accept the possible > risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have > your information sent by email, please contact the sender immediately. > > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Even if that is true about CA law allowing him to see whatever specialist he wants (I have never heard that one!), he still has to comply with his insurance rules. I’ve never heard of a specialist seeing someone without knowing the reason why. I think I’d discharge that patient….he might be more of a pain in the future than you are willing to deal with! Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 8:21 PM To: Subject: Re: RE: Customer Service Hehe..it was kaiser. Also he said california law gave him the right to see whatever specialist he wanted without needing to give a reason.. so.. no records.. so ..no appointment,per specialist office.. It'd be funny..if I didn't have to listen to him.. Sangeetha Murthy > OK, who was the Bay area doctor..not us, I hope!!! > > > > Pratt > > Office Manager > > Oak Tree Internal Medicine P.C > > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 7:32 PM > To: > Subject: Re: Customer Service > > > > > > and then, there was the new pt, who threatened to report me to the justice > department, > > > > because, > > > > the specialist he insisted on seeing, refused to see him, till he signed a > records release ( which he refused to do), to get records from his bay area > doctor ( for a fairly complicated diagnosis) > > > > If I were the paranoid sort ( wait a minute, I am) I would think, the > customer service reps are setting us up to be the bad guys..... > > On Fri, Feb 11, 2011 at 7:22 PM, Sangeetha Murthy > wrote: > > Good Idea! I will.. I feel bad for these reps , they are only doing what > they are paid to do.. the almighty " patient satisfaction " scores.. > > > > But the good part is that, I weeded out early enough patients with whom the > practice would not be a good match, who played dumb and even asked my > receptionist, why she couldnt fax sundry stuff for them " what do you do > anyway? " " you are the most disappointing doctor " after he/she couldnt figure > out ,exactly which plan he/she now belonged to, so that we could get > authorisations from the right 3rd party( after 3 prior attempts), (after > switching for the 3rd time in 3 weeks. > > > > > > Truly a week of " no good deed goes unpunished " > > > > On Fri, Feb 11, 2011 at 7:00 PM, Pratt > wrote: > > > > I agree..horrible week ending with a horrible day. I am SOOOO looking > forward to the weekend so that I can get my head out of it for 2 days. > > > > Wow! Did you remind the insurance rep that waiving a copay is INSURANCE > FRAUD!?!?! I would've gotten the rep's name, rank, serial #, whatever, and > reported it to the insurance commissioner. I might anyways.the insurance > companies should have it logged (if not recorded) who talked to you. > > > > Pratt > > Office Manager > > Oak Tree Internal Medicine P.C > > www.prattmd.info > > _____ > > From: > [mailto: ] On Behalf Of Sangeetha Murthy > Sent: Friday, February 11, 2011 5:34 PM > To: > Subject: Customer Service > > > > > > One representative even got upset that I wouldnt waive a patient's copay, as > the patient was very irate, that he didnt get what he wanted... I invited > the rep to encourage the patient to make A formal COMPLAINT.. > > ok horrible week, am feeling quite misanthropic > > > > > > -- > > > -- > Sangeetha Murthy M.D > > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111 > > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the > sender immediately and destroy this message. > > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health > information to us indicates that you acknowledge and accept the possible > risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have > your information sent by email, please contact the sender immediately. > > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > > > -- > > > -- > Sangeetha Murthy M.D > > 7830 mont Mesa Blvd #287 > > San Diego, CA 92111 > > www.mypcponline.com <http://www.mypcponline.com/> > > The information contained in this message may be privileged and > confidential. If you are NOT the intended recipient, please notify the > sender immediately and destroy this message. > > Please be aware that email communication can be intercepted in transmission > or misdirected. Your use of email to communicate protected health > information to us indicates that you acknowledge and accept the possible > risks associated with such communication. Please consider communicating any > sensitive information by telephone, fax or mail. If you do not wish to have > your information sent by email, please contact the sender immediately. > > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 , You crack me up!!! To: Sent: Sat, February 12, 2011 5:51:52 AMSubject: Re: Customer Service Yeah I was stoopid enough to call an insurance co the other day to say I was being capitated for someone that wasn;t minedumb dumb What was I thinking??first I got the we have an excessive call volume message that my wait would be longer than 6 minutes I called back later and after 3 routings talked to someone who kept saying wait I don't know how to do this wait can you wait I have to learn how to do this THEN stopped dead after two syllables of my name with no polite way to ask how to pronounce it then proceeded to explain to me that he wasn;t my patietn Which I ah knew and said so She then told me I was rude. ME?? I told her frankly to cut that out no one called her names or abused her, that I had a c onsciecne to call and she had proceeded to keep me waiting becasue she did not know what to do and then to tell me what I had called about and already knew. BUt I am rude. Yep. PArdon me for expecting anything like competence. I ruined her day.Next time I keep the money. Where did I leave my haldol bottle?? I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha MurthySent: Friday, February 11, 2011 5:34 PMTo: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 , You crack me up!!! To: Sent: Sat, February 12, 2011 5:51:52 AMSubject: Re: Customer Service Yeah I was stoopid enough to call an insurance co the other day to say I was being capitated for someone that wasn;t minedumb dumb What was I thinking??first I got the we have an excessive call volume message that my wait would be longer than 6 minutes I called back later and after 3 routings talked to someone who kept saying wait I don't know how to do this wait can you wait I have to learn how to do this THEN stopped dead after two syllables of my name with no polite way to ask how to pronounce it then proceeded to explain to me that he wasn;t my patietn Which I ah knew and said so She then told me I was rude. ME?? I told her frankly to cut that out no one called her names or abused her, that I had a c onsciecne to call and she had proceeded to keep me waiting becasue she did not know what to do and then to tell me what I had called about and already knew. BUt I am rude. Yep. PArdon me for expecting anything like competence. I ruined her day.Next time I keep the money. Where did I leave my haldol bottle?? I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha MurthySent: Friday, February 11, 2011 5:34 PMTo: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted February 12, 2011 Report Share Posted February 12, 2011 Hi Rhonda Happy to be of service:) , You crack me up!!! To: Sent: Sat, February 12, 2011 5:51:52 AMSubject: Re: Customer Service Yeah I was stoopid enough to call an insurance co the other day to say I was being capitated for someone that wasn;t minedumb dumb What was I thinking??first I got the we have an excessive call volume message that my wait would be longer than 6 minutes I called back later and after 3 routings talked to someone who kept saying wait I don't know how to do this wait can you wait I have to learn how to do this THEN stopped dead after two syllables of my name with no polite way to ask how to pronounce it then proceeded to explain to me that he wasn;t my patietn Which I ah knew and said so She then told me I was rude. ME?? I told her frankly to cut that out no one called her names or abused her, that I had a c onsciecne to call and she had proceeded to keep me waiting becasue she did not know what to do and then to tell me what I had called about and already knew. BUt I am rude. Yep. PArdon me for expecting anything like competence. I ruined her day.Next time I keep the money. Where did I leave my haldol bottle?? I agree….horrible week ending with a horrible day. I am SOOOO looking forward to the weekend so that I can get my head out of it for 2 days. Wow! Did you remind the insurance rep that waiving a copay is INSURANCE FRAUD!?!?! I would’ve gotten the rep’s name, rank, serial #, whatever, and reported it to the insurance commissioner. I might anyways…the insurance companies should have it logged (if not recorded) who talked to you. Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sangeetha Murthy Sent: Friday, February 11, 2011 5:34 PMTo: Subject: Customer Service One representative even got upset that I wouldnt waive a patient's copay, as the patient was very irate, that he didnt get what he wanted... I invited the rep to encourage the patient to make A formal COMPLAINT.. ok horrible week, am feeling quite misanthropic -- MD ph fax impcenter.org -- MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
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