RE: RE: PATIENT INTERVIEWS

[Guest guest]

I’ve had a handful of patients either record or video tape all interviews with myself, the docs, nurses, social workers on the day of the intake/evaluation. Thanks! DodsonFinancial Coordinator, Blood and Marrow ProgramWest Penn Allegheny Health System4800 Friendship Ave Ste 2303 NTPittsburgh, PA  15236Phone: Fax: mdodson@...TFCA TrusteeBe the one to save a life. Be The Match. Join now From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of Gibbins, Sent: Tuesday, December 27, 2011 2:37 PMTo: TxFinancialCoordinators Subject: RE: RE: PATIENT INTERVIEWS I had one patient record an interview. He is blind and all of our materials needed to be read to him. Since he couldn’t go back and read anything over again, he wanted to record the interview so he could reference what was given to him. GibbinsTransplant Financial CoordinatorHalifax Health Center for Transplant ServicesP F Electronic communications originating from or sent to Halifax Health are subject to monitoring and public inspection under § 119.07, Florida Statutes. This message and any attachments are the property of Halifax Health and are intended to be received only by the individuals or entities identified in the message. If you have received this message in error, please take notice: 1) that any use, copying, printing, forwarding or distribution of this message in any form is strictly prohibited, and 2) please notify the Compliance Department at and/or forward the message to compliance@..., and please delete or destroy all copies of the message and any attachmentsFrom: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of Deidra M. SimanoSent: Tuesday, December 27, 2011 2:32 PMTo: txfinancialcoordinators Subject: RE: PATIENT INTERVIEWS We once had a family member pretend to be playing on their personal laptop, but they were recording the visit by each member of the transplant team – including the MD’s. I don’t recall what brought it to our attention, but a follow up call was made to the potential recipient and they were asked to refrain from this on future visits. We don’t have a formal policy on this. Deidra From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of lisa.christiansen@...Sent: Tuesday, December 27, 2011 2:27 PMTo: txfinancialcoordinators Subject: RE: PATIENT INTERVIEWS No, I have never had this done. M. Christiansen, BAS, RNTransplant Financial Case Manager DeVos Heart and Lung Transplant Program100 Michigan NEMC 231Grand Rapids, MI 49503Phone: Pager: Fax: lisa.christiansen@... From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of Leona.Moseley@...Sent: Tuesday, December 27, 2011 2:22 PMTo: TxFinancialCoordinators Subject: PATIENT INTERVIEWS During the financial interviews does anyone have patients or their family members record the interviews? Thanks JOYCE L MOSELEYTRANSPLANT FINANCIAL COORDINATOR EXT 50442 FAX IMPORTANT NOTICE REGARDING THIS ELECTRONIC MESSAGE:This message is intended for the use of the person to whom it is addressed and may contain information that is privileged, confidential, and protected from disclosure under applicable law. If you are not the intended recipient, your use of this message for any purpose is strictly prohibited. If you have received this communication in error, please delete the message and notify the sender so that we may correct our records.**********************************************************************

This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the West Penn Allegheny Health System Help Desk at 412 330-4357.

**********************************************************************

[Guest guest]

Last week when an interview was almost over the pts daughter told me she was recording the session.  I made no comment to her remark but I believe she should have told me at the beginning of the interview.    I was curious how other TXFC handle this type of situation.    Thanks for all of the feedback.      From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of DodsonSent: Tuesday, December 27, 2011 1:49 PMTo: TxFinancialCoordinators Subject: RE: RE: PATIENT INTERVIEWS I’ve had a handful of patients either record or video tape all interviews with myself, the docs, nurses, social workers on the day of the intake/evaluation. Thanks! DodsonFinancial Coordinator, Blood and Marrow ProgramWest Penn Allegheny Health System4800 Friendship Ave Ste 2303 NTPittsburgh, PA 15236Phone: Fax: mdodson@...TFCA TrusteeBe the one to save a life. Be The Match. Join now From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of Gibbins, Sent: Tuesday, December 27, 2011 2:37 PMTo: TxFinancialCoordinators Subject: RE: RE: PATIENT INTERVIEWS I had one patient record an interview. He is blind and all of our materials needed to be read to him. Since he couldn’t go back and read anything over again, he wanted to record the interview so he could reference what was given to him. GibbinsTransplant Financial CoordinatorHalifax Health Center for Transplant ServicesP F Electronic communications originating from or sent to Halifax Health are subject to monitoring and public inspection under § 119.07, Florida Statutes. This message and any attachments are the property of Halifax Health and are intended to be received only by the individuals or entities identified in the message. If you have received this message in error, please take notice: 1) that any use, copying, printing, forwarding or distribution of this message in any form is strictly prohibited, and 2) please notify the Compliance Department at and/or forward the message to compliance@..., and please delete or destroy all copies of the message and any attachmentsFrom: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of Deidra M. SimanoSent: Tuesday, December 27, 2011 2:32 PMTo: txfinancialcoordinators Subject: RE: PATIENT INTERVIEWS We once had a family member pretend to be playing on their personal laptop, but they were recording the visit by each member of the transplant team – including the MD’s. I don’t recall what brought it to our attention, but a follow up call was made to the potential recipient and they were asked to refrain from this on future visits. We don’t have a formal policy on this. Deidra From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of lisa.christiansen@...Sent: Tuesday, December 27, 2011 2:27 PMTo: txfinancialcoordinators Subject: RE: PATIENT INTERVIEWS No, I have never had this done. M. Christiansen, BAS, RNTransplant Financial Case Manager DeVos Heart and Lung Transplant Program100 Michigan NEMC 231Grand Rapids, MI 49503Phone: Pager: Fax: lisa.christiansen@... From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ] On Behalf Of Leona.Moseley@...Sent: Tuesday, December 27, 2011 2:22 PMTo: TxFinancialCoordinators Subject: PATIENT INTERVIEWS During the financial interviews does anyone have patients or their family members record the interviews? Thanks JOYCE L MOSELEYTRANSPLANT FINANCIAL COORDINATOR EXT 50442 FAX IMPORTANT NOTICE REGARDING THIS ELECTRONIC MESSAGE:This message is intended for the use of the person to whom it is addressed and may contain information that is privileged, confidential, and protected from disclosure under applicable law. If you are not the intended recipient, your use of this message for any purpose is strictly prohibited. If you have received this communication in error, please delete the message and notify the sender so that we may correct our records.**********************************************************************This email and any files transmitted with it are confidential andintended solely for the use of the individual or entity to whom theyare addressed. If you have received this email in error please notifythe West Penn Allegheny Health System Help Desk at 412 330-4357.**********************************************************************

[Guest guest]

Our team also felt that the parties should have requested/made known their intent to record prior to the interviews.

From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ]

On Behalf Of Leona.Moseley@...

Sent: Tuesday, December 27, 2011 3:55 PM

To: TxFinancialCoordinators

Subject: RE: RE: PATIENT INTERVIEWS

Last week when an interview was almost over the pts daughter told me she was recording the session. I made no comment to her remark

but I believe she should have told me at the beginning of the interview. I was curious how other TXFC handle this type of situation. Thanks for all of the feedback.

From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ]

On Behalf Of Dodson

Sent: Tuesday, December 27, 2011 1:49 PM

To: TxFinancialCoordinators

Subject: RE: RE: PATIENT INTERVIEWS

I’ve had a handful of patients either record or video tape all interviews with myself, the docs, nurses, social workers on the day of the intake/evaluation.

Thanks!

Dodson

Financial Coordinator, Blood and Marrow Program

West Penn Allegheny Health System

4800 Friendship Ave Ste 2303 NT

Pittsburgh, PA 15236

Phone:

Fax:

mdodson@...

TFCA Trustee

Be the one to save a life. Be The Match.

Join now

From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ]

On Behalf Of Gibbins,

Sent: Tuesday, December 27, 2011 2:37 PM

To: TxFinancialCoordinators

Subject: RE: RE: PATIENT INTERVIEWS

I had one patient record an interview. He is blind and all of our materials needed to be read to him. Since he couldn’t go back and read

anything over again, he wanted to record the interview so he could reference what was given to him.

Gibbins

Transplant Financial Coordinator

Halifax Health Center for Transplant Services

P

F

Electronic communications originating from or sent to Halifax Health are subject to monitoring and public inspection under § 119.07, Florida Statutes. This message and any attachments are the

property of Halifax Health and are intended to be received only by the individuals or entities identified in the message. If you have received this message in error, please take notice: 1) that any use, copying, printing, forwarding or distribution of this

message in any form is strictly prohibited, and 2) please notify the Compliance Department at and/or forward the message to compliance@..., and please delete or destroy all copies of the message and any attachments

From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ]

On Behalf Of Deidra M. Simano

Sent: Tuesday, December 27, 2011 2:32 PM

To: txfinancialcoordinators

Subject: RE: PATIENT INTERVIEWS

We once had a family member pretend to be playing on their personal laptop, but they were recording the visit by each member of the

transplant team – including the MD’s. I don’t recall what brought it to our attention, but a follow up call was made to the potential recipient and they were asked to refrain from this on future visits.

We don’t have a formal policy on this.

Deidra

From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ]

On Behalf Of lisa.christiansen@...

Sent: Tuesday, December 27, 2011 2:27 PM

To: txfinancialcoordinators

Subject: RE: PATIENT INTERVIEWS

No, I have never had this done.

M. Christiansen, BAS, RN

Transplant Financial Case Manager

DeVos Heart and Lung Transplant Program

100 Michigan NE

MC 231

Grand Rapids, MI 49503

Phone:

Pager: Fax:

lisa.christiansen@...

From: TxFinancialCoordinators [mailto:TxFinancialCoordinators ]

On Behalf Of Leona.Moseley@...

Sent: Tuesday, December 27, 2011 2:22 PM

To: TxFinancialCoordinators

Subject: PATIENT INTERVIEWS

During the financial interviews does anyone have patients or their family members record the interviews?

Thanks

JOYCE L MOSELEY

TRANSPLANT FINANCIAL COORDINATOR

EXT 50442

FAX

IMPORTANT NOTICE REGARDING THIS ELECTRONIC MESSAGE:

This message is intended for the use of the person to whom it is addressed and may contain information that is privileged, confidential, and protected from disclosure under applicable law. If you are not the intended recipient, your use of this message for

any purpose is strictly prohibited. If you have received this communication in error, please delete the message and notify the sender so that we may correct our records.

**********************************************************************

This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the West Penn Allegheny Health System Help Desk at 412 330-4357.

**********************************************************************

IMPORTANT NOTICE REGARDING THIS ELECTRONIC MESSAGE:

This message is intended for the use of the person to whom it is addressed and may contain information that is privileged, confidential, and protected from disclosure under applicable law. If you are not the intended recipient, your use of this message for

any purpose is strictly prohibited. If you have received this communication in error, please delete the message and notify the sender so that we may correct our records.

[Guest guest]

You may want to check to see if your facility has a policy that

forbids the use of “hidden devices” to record patient information.

This would be considered a HIPAA violation since patient medical and financial

information is being discussed and can be used for those not present for the

interview to hear.  Not sure if a consent would have to be signed by the

patient or administrative approval would need to be given. I would be very

uncomfortable with this especially if you were unaware, if there were good

intentions why not ask for permission from the start.

Opinions

expressed above are not necessarily those of BMHCC

Kelli D. , MHA

Cardiac Services Business Manager

Heart/Lung Transplant & VAD Program

Baptist Memorial Hospital-Memphis

Office-(901)226-2064

Fax- (901)226-2010

From: TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of Leona.Moseley@...

Sent: Tuesday, December 27, 2011 2:59 PM

To: TxFinancialCoordinators

Subject: RE: RE: PATIENT INTERVIEWS

I totally agree. From now on I am going

to ask if the session is being recorded.

From:

TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of Deidra M.

Simano

Sent: Tuesday, December 27, 2011 2:57 PM

To: txfinancialcoordinators

Subject: RE: RE: PATIENT INTERVIEWS

Our team also felt that the parties

should have requested/made known their intent to record prior to the interviews.

From:

TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of Leona.Moseley@...

Sent: Tuesday, December 27, 2011 3:55 PM

To: TxFinancialCoordinators

Subject: RE: RE: PATIENT INTERVIEWS

Last week when an interview was almost

over the pts daughter told me she was recording the session. I made no

comment to her remark but I believe she should have told me at the beginning of

the interview. I was curious how other TXFC handle this type

of situation. Thanks for all of the feedback.

From:

TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of

Dodson

Sent: Tuesday, December 27, 2011 1:49 PM

To: TxFinancialCoordinators

Subject: RE: RE: PATIENT INTERVIEWS

I’ve had a handful of patients either record or

video tape all interviews with myself, the docs, nurses, social workers on the

day of the intake/evaluation.

Thanks!

Dodson

Financial

Coordinator, Blood and Marrow Program

West

Penn Allegheny Health System

4800

Friendship Ave Ste 2303 NT

Pittsburgh,

PA 15236

Phone:

Fax:

mdodson@...

TFCA

Trustee

Be the one to save a life. Be The Match.

Join now

From: TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of Gibbins,

Sent: Tuesday, December 27, 2011 2:37 PM

To: TxFinancialCoordinators

Subject: RE: RE: PATIENT INTERVIEWS

I had one patient record an interview. He

is blind and all of our materials needed to be read to him. Since he

couldn’t go back and read anything over again, he wanted to record the

interview so he could reference what was given to him.

Gibbins

Transplant Financial Coordinator

Halifax Health Center for Transplant

Services

P

F

Electronic

communications originating from or sent to Halifax Health are subject to

monitoring and public inspection under § 119.07, Florida Statutes. This

message and any attachments are the property of Halifax Health and

are intended to be received only by the individuals or entities identified in

the message. If you have received this message in error, please take

notice: 1) that any use, copying, printing, forwarding or distribution of this

message in any form is strictly prohibited, and 2) please notify the Compliance

Department at and/or forward the message to

compliance@..., and please delete or destroy all copies of the message

and any attachments

From:

TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of Deidra M.

Simano

Sent: Tuesday, December 27, 2011 2:32 PM

To: txfinancialcoordinators

Subject: RE: PATIENT INTERVIEWS

We once had a family member pretend to

be playing on their personal laptop, but they were recording the visit by each

member of the transplant team – including the MD’s. I

don’t recall what brought it to our attention, but a follow up call was

made to the potential recipient and they were asked to refrain from this on

future visits.

We don’t have a formal policy on

this.

Deidra

From:

TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of lisa.christiansen@...

Sent: Tuesday, December 27, 2011 2:27 PM

To: txfinancialcoordinators

Subject: RE: PATIENT INTERVIEWS

No, I have never had this done.

M. Christiansen, BAS, RN

Transplant Financial Case Manager

DeVos Heart and Lung Transplant

Program

100 Michigan NE

MC 231

Grand Rapids, MI 49503

Phone: Pager: Fax:

lisa.christiansen@...

From: TxFinancialCoordinators

[mailto:TxFinancialCoordinators ] On Behalf Of Leona.Moseley@...

Sent: Tuesday, December 27, 2011 2:22 PM

To: TxFinancialCoordinators

Subject: PATIENT INTERVIEWS

During the financial interviews does anyone have

patients or their family members record the interviews?

Thanks

JOYCE L MOSELEY

TRANSPLANT FINANCIAL COORDINATOR

EXT 50442

FAX

IMPORTANT NOTICE REGARDING THIS

ELECTRONIC MESSAGE:

This message is intended for the use of the person to whom it is addressed and

may contain information that is privileged, confidential, and protected from

disclosure under applicable law. If you are not the intended recipient, your

use of this message for any purpose is strictly prohibited. If you have

received this communication in error, please delete the message and notify the

sender so that we may correct our records.

**********************************************************************This email and any files transmitted with it are confidential andintended solely for the use of the individual or entity to whom theyare addressed. If you have received this email in error please notifythe West Penn Allegheny Health System Help Desk at 412 330-4357.**********************************************************************

IMPORTANT NOTICE REGARDING THIS

ELECTRONIC MESSAGE:

This message is intended for the use of the person to whom it is addressed and

may contain information that is privileged, confidential, and protected from

disclosure under applicable law. If you are not the intended recipient, your

use of this message for any purpose is strictly prohibited. If you have

received this communication in error, please delete the message and notify the

sender so that we may correct our records.

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