Donor bills

[Guest guest]

Hello all- need your help/advice: Scenario: Recipient and donor both have insurance through the state of MT (BCBS). Donation occurred and we sent the donor bills to the recipients plan. We are now being told by BCBS that 1) if recipient and donor both are both members of the state, then the bills need to be processed under the donor’s benefits, and that 2) the only time the recipients plan would be billed is if the donor is completely uninsured or does not have donation benefits. We checked with the donor plan for an exclusion but unfortunately were told that the donor does indeed have donation benefits IF they are donating to a state of MT employee. What are other centers doing in this scenario? Would you bill the donor plan and write-off deductibles and co-insurance? Or would your center incur the costs as courtesy to the donor? Thanks for any direction! ****************** CONFIDENTIALITY DISCLAIMER ******************

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