911 Training Class - Knoxville, TN

[Guest guest]

The Tennessee Chapter of APCO in association with the Knox County Emergency

Communications District is proud to host the popular PSTC class - Customer

Service the 911 Way - This one day class will be held Friday, October 27th

0830-1630 - You are invited to join this class that is specific to public

safety dispatchers and other civilian positions. A wide variety of topics

include:

· Tools to defuse upset callers

· Saving time while call taking

· Public expectations

· Liability exposure

· Valuable terms to use during routine and in-progress events.

This class offers great suggestions you can use immediately. The class is

taught by PSTC Trainer Willett, an experienced dispatcher who receives

outstanding reviews from students. This class will benefit any dispatcher or

records employee from new to experienced. It's a great call taker/dispatcher

update class.

Class cost is $95.00 per person. The classes will be held at the Knox County

Health Department Auditorium at 140 Dameron Avenue, Knoxville, TN on

Wednesday, October 25, 2000. This location is convenient to both I-75 and

I-40, and there are several reasonably priced hotels in the area. Call Kristi

at for your reservations, or for directions. Call PSTC at

or for more class information.