Re: 911:: Manual E911 Database Querying

[Guest guest]

I would ask the Director if her opinion would change if it were her

house!!!!!!

Kim

Re: 911:: Manual E911 Database Querying

>Case in point.....had a gentleman call on an

>administrative line (no caller ID, etc.) that his house was on fire. He

>gave us his name and hung up. We had no idea where in the county this guy

>was. We searched his name in our CAD database and it was in there....no

>address......only a phone number. The dispatcher did a manual query on the

>number and got the correct address. The dispatcher was reprimanded for

>doing a manual search. The dispatcher's argument was that she didn't know

>if people were inside, trapped, etc. Director's argument was that given a

>few more minutes, she would have received other calls concerning the

>structure fire (as evidenced by the yellow glow) and the manual search

>wasn't required. Right or wrong is not the point.......we can do

it.....but

>you better have proof it was necessary!

>

[Guest guest]

The criss-cross directory used by my department is also a third

party product.... not affiliated with any phone company.

Listings are voluntary...

If your state laws are researched I'm sure you will find as said....

>The E-9-1-1

database IS protected and is to be used for EMERGENCY purposes related to

the use or access by someone dialing 9-1-1.<

If officers try to use this for warrant service... or any other investigative

use... in most states.. they're breaking the law.

Weintraut

[Guest guest]

We have the ability to use this function on our E-911 computers. Although,

every time we use it we have to document it. We can not use it just to look

up address unless it is a valid emergency. We were told that if we ever

want to try it to keep " up on our skill " we must use our own personal phone

number and document it. When we got our new E911 system we were told it was

illegal to use this function for fun.

Chad E. Capes

Rochelle Police Dept

Rochelle Fire Dept

Ogle-Lee Fire Protection Dist

Rochelle, IL

rpd104@...

** These views are of my opinion and not that of my Depts.**

>

>Reply-To: 911consoleegroups

>To: <911consoleegroups>

>Subject: 911:: Manual E911 Database Querying

>Date: Fri, 14 Jul 2000 19:25:16 -0400

>

>Hi all-

>

> I would like to know how many, if any, of you have the ability to

>perform a manual E911 database interrogation. That is, are you able to

>manually enter a 10-digit telephone number and view the ALI record

>associated with it? I am referring only to viewing the record, not making

>any changes to it. I ask because our new phones have the technical ability

>to provide this functionality, but our 911 service provider does not seem

>to want us to use it.

> Currently, when we have a call for service at an unknown location

>where the phone number IS known (by way of either admin line caller ID or a

>third party) we call the operator and make the request, and then they call

>us back (in 5 - 15 minutes) with a location. Obviously, this is a

>significant delay, especially when we now have the technical ability to

>have the info in - what? - 10 seconds to do a manual request?

>

>Thanks for you input -

>

>-

>

>

>C. A. Voigt

>pvoigt@...

>EMD / Telecommunicator

>BCSAR Comm Unit Leader

>

>Burke County Emergency Services

>

>EOC:

>Wireless:

>Home:

>Fax:

>Text messaging:

>http://message.alltel.com Pin: 7045790659

>

>

>

>