Guest guest Posted October 12, 2010 Report Share Posted October 12, 2010 ok things are progressing my new MA can now report out nl mammograms in women over 50 and sned me the n ote.God, one task.How many hours.and he has put together, with minimal supervision, the new pediatric bp cuff that came with the bladder the valve the manometer all separate. I said " Here do this. " It is very cute-a sports cuff with basketballs and baseballs all over it (last one was black a nd I complained to the supply guy " how come eveyrbody else has a cute pediatric cuff and I don;t?? " I think this is going to be a steep learning curve -- PATIENTS-please remember that email may not be entirely secure, and that Email is part of the medical record and is placed into your chart ( be careful what you say!)Email is best used for appointment making and brief questions Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 13, 2010 Report Share Posted October 13, 2010 feed your MA elk steak.. im pretty sure he'll find that in a little while he;ll think youre very nice.. > > ok things are progressing > my new MA can now report out nl mammograms in women over 50 and sned me > the n ote. > God, one task.How many hours. > > and > he has put together, with minimal supervision, the new pediatric bp cuff > that came with the bladder the valve the manometer all separate. I said " > Here do this. " > It is very cute-a sports cuff with basketballs and baseballs all over it > (last one was black a nd I complained to the supply guy " how come > eveyrbody else has a cute pediatric cuff and I don;t?? " > I think this is going to be a steep learning curve > > > -- > PATIENTS-please remember that email may not be entirely secure, and that > Email is part of the medical record and is placed into your chart ( be > careful what you say!) > Email is best used for appointment making and brief questions > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > MD > > > ph fax > impcenter.org > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 13, 2010 Report Share Posted October 13, 2010 really? elk?I am having a flu shot clinic on t he 28th He told me he would come help if he didn;t have anything else he was doing that was more important. feed your MA elk steak.. im pretty sure he'll find that in a little while he;ll think youre very nice.. > > ok things are progressing > my new MA can now report out nl mammograms in women over 50 and sned me > the n ote. > God, one task.How many hours. > > and > he has put together, with minimal supervision, the new pediatric bp cuff > that came with the bladder the valve the manometer all separate. I said " > Here do this. " > It is very cute-a sports cuff with basketballs and baseballs all over it > (last one was black a nd I complained to the supply guy " how come > eveyrbody else has a cute pediatric cuff and I don;t?? " > I think this is going to be a steep learning curve > > > -- > PATIENTS-please remember that email may not be entirely secure, and that > Email is part of the medical record and is placed into your chart ( be > careful what you say!) > Email is best used for appointment making and brief questions > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > MD > > > ph fax > impcenter.org > -- PATIENTS-please remember that email may not be entirely secure, and that Email is part of the medical record and is placed into your chart ( be careful what you say!) Email is best used for appointment making and brief questionsEmail replies can be expected within 24 hours-Please CALL if the matter is more urgent . MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 13, 2010 Report Share Posted October 13, 2010 Unless his “something more important” includes bringing in food or cash, he should help you (IMHO) – he can hand out VIS forms and get the consent forms signed while you poke everyone J Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of Sent: Tuesday, October 12, 2010 5:39 PM To: Subject: Re: Re: new MA'sa re alot of work really? elk? I am having a flu shot clinic on t he 28th He told me he would come help if he didn;t have anything else he was doing that was more important. feed your MA elk steak.. im pretty sure he'll find that in a little while he;ll think youre very nice.. > > ok things are progressing > my new MA can now report out nl mammograms in women over 50 and sned me > the n ote. > God, one task.How many hours. > > and > he has put together, with minimal supervision, the new pediatric bp cuff > that came with the bladder the valve the manometer all separate. I said " > Here do this. " > It is very cute-a sports cuff with basketballs and baseballs all over it > (last one was black a nd I complained to the supply guy " how come > eveyrbody else has a cute pediatric cuff and I don;t?? " > I think this is going to be a steep learning curve > > > -- > PATIENTS-please remember that email may not be entirely secure, and that > Email is part of the medical record and is placed into your chart ( be > careful what you say!) > Email is best used for appointment making and brief questions > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > MD > > > ph fax > impcenter.org > -- PATIENTS-please remember that email may not be entirely secure, and that Email is part of the medical record and is placed into your chart ( be careful what you say!) Email is best used for appointment making and brief questions Email replies can be expected within 24 hours-Please CALL if the matter is more urgent . MD 115 Mt Blue Circle Farmington ME 04938 ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 15, 2010 Report Share Posted October 15, 2010 " Hire for attitude, train for skills. " If it took hours to show him how to handle a normal mammo, you need to fire him and find someone else. It's easier to do it yourself than to get an uncooperative employee to do it. Great employees will figure out how to do the job better. Bad ones can ruin your practice. It happened to me. Hiring the right people is hard. It helps to pay top $ and justify it by making sure they make you more productive. Management gurus say an average employee is 3-9x as productive as a poor one, and a great employee is 3-9x as productive as an average one. So it pays to hire the best. Always check references. I once had an office assistant who spent hours spinning his chair one way, and then the other, while all around him there was work to be done.... you can't make this stuff up. There are, unfortunately, lots of lazy and malicious people out there. Great employees tend to stay in great jobs for a long time, so unfortunately many job openings and job applicants have some problem...... Fortunately, with the recession, a lot of good people are out of work for no fault of their own and are looking. Don't settle for a poor to mediocre employee. Let him go and try again! > > ok things are progressing > my new MA can now report out nl mammograms in women over 50 and sned me > the n ote. > God, one task.How many hours. > > and > he has put together, with minimal supervision, the new pediatric bp cuff > that came with the bladder the valve the manometer all separate. I said " > Here do this. " > It is very cute-a sports cuff with basketballs and baseballs all over it > (last one was black a nd I complained to the supply guy " how come > eveyrbody else has a cute pediatric cuff and I don;t?? " > I think this is going to be a steep learning curve > > > -- > PATIENTS-please remember that email may not be entirely secure, and that > Email is part of the medical record and is placed into your chart ( be > careful what you say!) > Email is best used for appointment making and brief questions > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > MD > > > ph fax > impcenter.org > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 15, 2010 Report Share Posted October 15, 2010 Ummm…..I think you missed that her new MA is her spouse!!! That changes the equation entirely…. (also the spouse and professional “volunteer”) Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of peter_liepmann_md Sent: Friday, October 15, 2010 7:09 AM To: Subject: Re: new MA'sa re alot of work " Hire for attitude, train for skills. " If it took hours to show him how to handle a normal mammo, you need to fire him and find someone else. It's easier to do it yourself than to get an uncooperative employee to do it. Great employees will figure out how to do the job better. Bad ones can ruin your practice. It happened to me. Hiring the right people is hard. It helps to pay top $ and justify it by making sure they make you more productive. Management gurus say an average employee is 3-9x as productive as a poor one, and a great employee is 3-9x as productive as an average one. So it pays to hire the best. Always check references. I once had an office assistant who spent hours spinning his chair one way, and then the other, while all around him there was work to be done.... you can't make this stuff up. There are, unfortunately, lots of lazy and malicious people out there. Great employees tend to stay in great jobs for a long time, so unfortunately many job openings and job applicants have some problem...... Fortunately, with the recession, a lot of good people are out of work for no fault of their own and are looking. Don't settle for a poor to mediocre employee. Let him go and try again! > > ok things are progressing > my new MA can now report out nl mammograms in women over 50 and sned me > the n ote. > God, one task.How many hours. > > and > he has put together, with minimal supervision, the new pediatric bp cuff > that came with the bladder the valve the manometer all separate. I said " > Here do this. " > It is very cute-a sports cuff with basketballs and baseballs all over it > (last one was black a nd I complained to the supply guy " how come > eveyrbody else has a cute pediatric cuff and I don;t?? " > I think this is going to be a steep learning curve > > > -- > PATIENTS-please remember that email may not be entirely secure, and that > Email is part of the medical record and is placed into your chart ( be > careful what you say!) > Email is best used for appointment making and brief questions > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > MD > > > ph fax > impcenter.org > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 15, 2010 Report Share Posted October 15, 2010 heehee We just met and he is not used to meActually it has been a strange IMP thing- most offices know of course duh how to use MAs and I have been alone for so long that I have to think hard about how to bring him into the work flow to do a mamogram involves opening the paitetn email ,reading the e - fax ,working the Emr etc., HE is not overwhelmed I am! He's actually a good guyPlan to keep himJean Ummm…..I think you missed that her new MA is her spouse!!! That changes the equation entirely…. (also the spouse and professional “volunteer”) Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of peter_liepmann_md Sent: Friday, October 15, 2010 7:09 AM To: Subject: Re: new MA'sa re alot of work " Hire for attitude, train for skills. " If it took hours to show him how to handle a normal mammo, you need to fire him and find someone else. It's easier to do it yourself than to get an uncooperative employee to do it. Great employees will figure out how to do the job better. Bad ones can ruin your practice. It happened to me. Hiring the right people is hard. It helps to pay top $ and justify it by making sure they make you more productive. Management gurus say an average employee is 3-9x as productive as a poor one, and a great employee is 3-9x as productive as an average one. So it pays to hire the best. Always check references. I once had an office assistant who spent hours spinning his chair one way, and then the other, while all around him there was work to be done.... you can't make this stuff up. There are, unfortunately, lots of lazy and malicious people out there. Great employees tend to stay in great jobs for a long time, so unfortunately many job openings and job applicants have some problem...... Fortunately, with the recession, a lot of good people are out of work for no fault of their own and are looking. Don't settle for a poor to mediocre employee. Let him go and try again! > > ok things are progressing > my new MA can now report out nl mammograms in women over 50 and sned me > the n ote. > God, one task.How many hours. > > and > he has put together, with minimal supervision, the new pediatric bp cuff > that came with the bladder the valve the manometer all separate. I said " > Here do this. " > It is very cute-a sports cuff with basketballs and baseballs all over it > (last one was black a nd I complained to the supply guy " how come > eveyrbody else has a cute pediatric cuff and I don;t?? " > I think this is going to be a steep learning curve > > > -- > PATIENTS-please remember that email may not be entirely secure, and that > Email is part of the medical record and is placed into your chart ( be > careful what you say!) > Email is best used for appointment making and brief questions > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > MD > > > ph fax > impcenter.org > -- PATIENTS-please remember that email may not be entirely secure, and that Email is part of the medical record and is placed into your chart ( be careful what you say!) Email is best used for appointment making and brief questionsEmail replies can be expected within 24 hours-Please CALL if the matter is more urgent . MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 15, 2010 Report Share Posted October 15, 2010 Umm, , Her MA is her husband who has agreed to try to help out. She really can’t….fire him. Kathy Saradarian, MD Branchville, NJ www.qualityfamilypractice.com Solo 4/03, Practicing since 9/90 Practice Partner 5/03 Low staffing From: [mailto: ] On Behalf Of peter_liepmann_md Sent: Friday, October 15, 2010 10:09 AM To: Subject: Re: new MA'sa re alot of work " Hire for attitude, train for skills. " If it took hours to show him how to handle a normal mammo, you need to fire him and find someone else. It's easier to do it yourself than to get an uncooperative employee to do it. Great employees will figure out how to do the job better. Bad ones can ruin your practice. It happened to me. Hiring the right people is hard. It helps to pay top $ and justify it by making sure they make you more productive. Management gurus say an average employee is 3-9x as productive as a poor one, and a great employee is 3-9x as productive as an average one. So it pays to hire the best. Always check references. I once had an office assistant who spent hours spinning his chair one way, and then the other, while all around him there was work to be done.... you can't make this stuff up. There are, unfortunately, lots of lazy and malicious people out there. Great employees tend to stay in great jobs for a long time, so unfortunately many job openings and job applicants have some problem...... Fortunately, with the recession, a lot of good people are out of work for no fault of their own and are looking. Don't settle for a poor to mediocre employee. Let him go and try again! > > ok things are progressing > my new MA can now report out nl mammograms in women over 50 and sned me > the n ote. > God, one task.How many hours. > > and > he has put together, with minimal supervision, the new pediatric bp cuff > that came with the bladder the valve the manometer all separate. I said " > Here do this. " > It is very cute-a sports cuff with basketballs and baseballs all over it > (last one was black a nd I complained to the supply guy " how come > eveyrbody else has a cute pediatric cuff and I don;t?? " > I think this is going to be a steep learning curve > > > -- > PATIENTS-please remember that email may not be entirely secure, and that > Email is part of the medical record and is placed into your chart ( be > careful what you say!) > Email is best used for appointment making and brief questions > Email replies can be expected within 24 hours-Please CALL if the matter is > more urgent . > > > MD > > > ph fax > impcenter.org > CyberDefender has scanned this email for potential threats. Version 2.0 / Build 4.03.29.01 Get free PC security at http://www.cyberdefender.com Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 15, 2010 Report Share Posted October 15, 2010 For all of its seriousness and wisdom, that's one of the funniest posts I've seen. It does take a little while to figure out. Hugs to Jean. Haresch > > > > ok things are progressing > > my new MA can now report out nl mammograms in women over 50 and sned me > > the n ote. > > God, one task.How many hours. > > > > and > > he has put together, with minimal supervision, the new pediatric bp cuff > > that came with the bladder the valve the manometer all separate. I said " > > Here do this. " > > It is very cute-a sports cuff with basketballs and baseballs all over it > > (last one was black a nd I complained to the supply guy " how come > > eveyrbody else has a cute pediatric cuff and I don;t?? " > > I think this is going to be a steep learning curve > > > > > > -- > > PATIENTS-please remember that email may not be entirely secure, and that > > Email is part of the medical record and is placed into your chart ( be > > careful what you say!) > > Email is best used for appointment making and brief questions > > Email replies can be expected within 24 hours-Please CALL if the matter is > > more urgent . > > > > > > MD > > > > > > ph fax > > impcenter.org > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 15, 2010 Report Share Posted October 15, 2010 I skimmed earlier...missed part So, I am checking Ken for chair spinning nowYou guys are the best thanksbeen another challenging week though possibly good stuff happeningJean For all of its seriousness and wisdom, that's one of the funniest posts I've seen. It does take a little while to figure out. Hugs to Jean. Haresch > > > > ok things are progressing > > my new MA can now report out nl mammograms in women over 50 and sned me > > the n ote. > > God, one task.How many hours. > > > > and > > he has put together, with minimal supervision, the new pediatric bp cuff > > that came with the bladder the valve the manometer all separate. I said " > > Here do this. " > > It is very cute-a sports cuff with basketballs and baseballs all over it > > (last one was black a nd I complained to the supply guy " how come > > eveyrbody else has a cute pediatric cuff and I don;t?? " > > I think this is going to be a steep learning curve > > > > > > -- > > PATIENTS-please remember that email may not be entirely secure, and that > > Email is part of the medical record and is placed into your chart ( be > > careful what you say!) > > Email is best used for appointment making and brief questions > > Email replies can be expected within 24 hours-Please CALL if the matter is > > more urgent . > > > > > > MD > > > > > > ph fax > > impcenter.org > > > -- PATIENTS-please remember that email may not be entirely secure, and that Email is part of the medical record and is placed into your chart ( be careful what you say!) Email is best used for appointment making and brief questionsEmail replies can be expected within 24 hours-Please CALL if the matter is more urgent . MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 15, 2010 Report Share Posted October 15, 2010 I am pretty sure Ken is not malicious..but thanks for the pointers, I especially like you judge " psychopaths by data " I am fresh from 2 disastrous hires, its been very educational to say the least... but no chair spinning mostly one hire who was intimately familiar with prescription drug fraud and another who doesn't know how to say no, so packs my schedule ( because " she can only come in right now " , cannot collect copays " but she doesn't have the money " and amplifies patient anxieties- nice but oh so stressful) I skimmed earlier...missed part So, I am checking Ken for chair spinning nowYou guys are the best thanksbeen another challenging week though possibly good stuff happeningJean For all of its seriousness and wisdom, that's one of the funniest posts I've seen. It does take a little while to figure out. Hugs to Jean. Haresch > > > > ok things are progressing > > my new MA can now report out nl mammograms in women over 50 and sned me > > the n ote. > > God, one task.How many hours. > > > > and > > he has put together, with minimal supervision, the new pediatric bp cuff > > that came with the bladder the valve the manometer all separate. I said " > > Here do this. " > > It is very cute-a sports cuff with basketballs and baseballs all over it > > (last one was black a nd I complained to the supply guy " how come > > eveyrbody else has a cute pediatric cuff and I don;t?? " > > I think this is going to be a steep learning curve > > > > > > -- > > PATIENTS-please remember that email may not be entirely secure, and that > > Email is part of the medical record and is placed into your chart ( be > > careful what you say!) > > Email is best used for appointment making and brief questions > > Email replies can be expected within 24 hours-Please CALL if the matter is > > more urgent . > > > > > > MD > > > > > > ph fax > > impcenter.org > > > -- PATIENTS-please remember that email may not be entirely secure, and that Email is part of the medical record and is placed into your chart ( be careful what you say!) Email is best used for appointment making and brief questionsEmail replies can be expected within 24 hours-Please CALL if the matter is more urgent . MD ph fax impcenter.org -- Sangeetha Murthy M.D Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 16, 2010 Report Share Posted October 16, 2010 Or maybe it's wiser not to divide the family and truly find a new MA as I found out the hard way that working with my husband was not a good idea. This was years ago before he passed of a heart attack at 41 but it was a lesson well learned. To: Sent: Fri, October 15, 2010 11:43:46 AMSubject: RE: Re: new MA'sa re alot of work Umm, , Her MA is her husband who has agreed to try to help out. She really can’t….fire him. Kathy Saradarian, MD Branchville, NJ www.qualityfamilypractice.com Solo 4/03, Practicing since 9/90 Practice Partner 5/03 Low staffing From: [mailto: ] On Behalf Of peter_liepmann_mdSent: Friday, October 15, 2010 10:09 AMTo: Subject: Re: new MA'sa re alot of work "Hire for attitude, train for skills." If it took hours to show him how to handle a normal mammo, you need to fire him and find someone else. It's easier to do it yourself than to get an uncooperative employee to do it. Great employees will figure out how to do the job better. Bad ones can ruin your practice. It happened to me.Hiring the right people is hard. It helps to pay top $ and justify it by making sure they make you more productive. Management gurus say an average employee is 3-9x as productive as a poor one, and a great employee is 3-9x as productive as an average one. So it pays to hire the best. Always check references. I once had an office assistant who spent hours spinning his chair one way, and then the other, while all around him there was work to be done.... you can't make this stuff up. There are, unfortunately, lots of lazy and malicious people out there. Great employees tend to stay in great jobs for a long time, so unfortunately many job openings and job applicants have some problem...... Fortunately, with the recession, a lot of good people are out of work for no fault of their own and are looking. Don't settle for a poor to mediocre employee. Let him go and try again! >> ok things are progressing> my new MA can now report out nl mammograms in women over 50 and sned me> the n ote.> God, one task.How many hours.> > and> he has put together, with minimal supervision, the new pediatric bp cuff> that came with the bladder the valve the manometer all separate. I said"> Here do this."> It is very cute-a sports cuff with basketballs and baseballs all over it> (last one was black a nd I complained to the supply guy "how come> eveyrbody else has a cute pediatric cuff and I don;t??"> I think this is going to be a steep learning curve> > > -- > PATIENTS-please remember that email may not be entirely secure, and that> Email is part of the medical record and is placed into your chart ( be> careful what you say!)> Email is best used for appointment making and brief questions> Email replies can be expected within 24 hours-Please CALL if the matter is> more urgent .> > > MD> > > ph fax > impcenter.org> CyberDefender has scanned this email for potential threats.Version 2.0 / Build 4.03.29.01Get free PC security at http://www.cyberdefender.com Quote Link to comment Share on other sites More sharing options...
Guest guest Posted October 16, 2010 Report Share Posted October 16, 2010 Hadn't seen this before the other one! Yes, I have two volunteers and I too have realized I have to communicate differently for them to understand what I wanted and that don't have a crystal ball to my criptic notes on EOB's ect. Nor do they always tell me what they did or why and figure I won't need it till next week when they come back! Good luck Jean! To: Sent: Fri, October 15, 2010 10:24:47 AMSubject: Re: Re: new MA'sa re alot of work heehee We just met and he is not used to meActually it has been a strange IMP thing- most offices know of course duh how to use MAs and I have been alone for so long that I have to think hard about how to bring him into the work flow to do a mamogram involves opening the paitetn email ,reading the e - fax ,working the Emr etc., HE is not overwhelmed I am! He's actually a good guyPlan to keep himJean Ummm…..I think you missed that her new MA is her spouse!!! That changes the equation entirely…. (also the spouse and professional “volunteerâ€) Pratt Office Manager Oak Tree Internal Medicine P.C www.prattmd.info From: [mailto: ] On Behalf Of peter_liepmann_mdSent: Friday, October 15, 2010 7:09 AMTo: Subject: Re: new MA'sa re alot of work "Hire for attitude, train for skills." If it took hours to show him how to handle a normal mammo, you need to fire him and find someone else. It's easier to do it yourself than to get an uncooperative employee to do it. Great employees will figure out how to do the job better. Bad ones can ruin your practice. It happened to me.Hiring the right people is hard. It helps to pay top $ and justify it by making sure they make you more productive. Management gurus say an average employee is 3-9x as productive as a poor one, and a great employee is 3-9x as productive as an average one. So it pays to hire the best. Always check references. I once had an office assistant who spent hours spinning his chair one way, and then the other, while all around him there was work to be done.... you can't make this stuff up. There are, unfortunately, lots of lazy and malicious people out there. Great employees tend to stay in great jobs for a long time, so unfortunately many job openings and job applicants have some problem...... Fortunately, with the recession, a lot of good people are out of work for no fault of their own and are looking. Don't settle for a poor to mediocre employee. Let him go and try again! >> ok things are progressing> my new MA can now report out nl mammograms in women over 50 and sned me> the n ote.> God, one task.How many hours.> > and> he has put together, with minimal supervision, the new pediatric bp cuff> that came with the bladder the valve the manometer all separate. I said"> Here do this."> It is very cute-a sports cuff with basketballs and baseballs all over it> (last one was black a nd I complained to the supply guy "how come> eveyrbody else has a cute pediatric cuff and I don;t??"> I think this is going to be a steep learning curve> > > -- > PATIENTS-please remember that email may not be entirely secure, and that> Email is part of the medical record and is placed into your chart ( be> careful what you say!)> Email is best used for appointment making and brief questions> Email replies can be expected within 24 hours-Please CALL if the matter is> more urgent .> > > MD> > > ph fax > impcenter.org> -- PATIENTS-please remember that email may not be entirely secure, and that Email is part of the medical record and is placed into your chart ( be careful what you say!)Email is best used for appointment making and brief questionsEmail replies can be expected within 24 hours-Please CALL if the matter is more urgent . MD ph fax impcenter.org Quote Link to comment Share on other sites More sharing options...
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