Re: copay and coinsurance colllection

[Guest guest]

Larry Lindeman MDRoscoe Village Family Medicine2255 W. RoscoeChicago, Illinois 60618www.roscoevillagefamilymedicine.com We currently collect credit card information and then charge it for balances. We almost never send out bills. We don't put a hold on the card for the whole amount at each visit so occasionally we get a card that won't let us put a new charge on it. Our method it cheap but this mPay seems a little more elegant and might have better patient acceptance than us holding their credit card. Hi all,This is what I came acrosshttp://www.mpaygateway.com/mPay Gateway, is a payment system interfaced with your existing practice management systems that secures payment from patients before they leave the office.With the current shift to consumer-driven health care, patients are now responsible for a larger portion of their total health care payments. It is estimated that physicians receive only fifty cents of every dollar billed to patients after they leave the office. This results in an industry-wide total of $300 billion* lost each year to patient non-payment.mPay Gateway's retail payment process: Secures deductible and co-insurance payment at the time of serviceEliminates bad debtEliminates statementsIs simple and easy to implementmPay Gateway is a PCI and HIPAA compliant web-based software application which enables the collections of the patient's obligation at the point of service.mPay Gateway leads the industry with a proprietary software to manage patient payments at a Check-In or Check-Out counter. Its virtual card swipe terminal is easily interfaced with any practice management system to eliminate duplicate entry.It allows clinic staff to perform the following transactions at point of service or any other time:Immediate Settlements for all known dollar amounts such as co-payments and outstanding balances.Delayed Settlements™ for deductible and co-insurance obligation. mPay Gateway quickly calculates the patients' maximum out of pocket obligation and captures the patient's authorization for that amount. Final settlement then can occur automatically when the insurance company's remittance advice is issued. This process results in patient collections without paper statements.Advance Payment Plan™ allows practices to obtain recurring payments from patients for large dollar obligations and past due amounts. mPay Gateway's unique delayed settlement technology enables the provider to establish a payment plan with the patient without waiting for insurance adjudication. Once the relevant remittance advice is issued, Advance Payment Plan™ will then automatically adjust the recurring payment to match the final obligation.Messaging to Patients Post settlement mPay Gateway can send a post mailed or e-mailed notice to a patient with a summary and explanation of the final settlement transaction.-- Sangeetha Murthy M.D

[Guest guest]

I'm not sure about this but I think it's not legal to hold credit card

info these days. Companies do auto-pay or individuals can set that up.

Larry Lindeman wrote:

>

>

> Larry Lindeman MD

> Roscoe Village Family Medicine

> 2255 W. Roscoe

> Chicago, Illinois 60618

> www.roscoevillagefamilymedicine.com

> <http://www.roscoevillagefamilymedicine.com>

>

>

>

>

>

>

> We currently collect credit card information and then charge it for

> balances. We almost never send out bills. We don't put a hold on the

> card for the whole amount at each visit so occasionally we get a card

> that won't let us put a new charge on it. Our method it cheap but this

> mPay seems a little more elegant and might have better patient

> acceptance than us holding their credit card. On Sep 22, 2010, at 8:33

> PM, Sangeetha Murthy wrote:

>

>> Hi all,

>>

>>

>> This is what I came across

>>

>> http://www.mpaygateway.com/

>>

>>

>> mPay Gateway - Making payments simple.

>>

>> mPay Gateway, is a payment system interfaced with your existing

>> practice management systems that secures payment from patients before

>> they leave the office.

>>

>> With the current shift to consumer-driven health care, patients are

>> now responsible for a larger portion of their total health care

>> payments. It is estimated that physicians receive only fifty cents of

>> every dollar billed to patients after they leave the office. This

>> results in an industry-wide total of $300 billion* lost each year to

>> patient non-payment.

>>

>> mPay Gateway's retail payment process:

>>

>> * Secures deductible and co-insurance payment at the time of service

>> * Eliminates bad debt

>> * Eliminates statements

>> * Is simple and easy to implement

>>

>> mPay Gateway is a PCI and HIPAA compliant web-based software

>> application which enables the collections of the patient's obligation

>> at the point of service.

>>

>> mPay Gateway leads the industry with a proprietary software to manage

>> patient payments at a *Check-In* or *Check-Out* counter. Its virtual

>> card swipe terminal is easily interfaced with any practice management

>> system to eliminate duplicate entry.

>>

>> It allows clinic staff to perform the following transactions at point

>> of service or any other time:

>>

>>

>> * *Immediate Settlements* for all known dollar amounts such as

>> co-payments and outstanding balances.

>>

>>

>> * *Delayed Settlements™* for deductible and co-insurance

>> obligation. mPay Gateway quickly calculates the patients'

>> maximum out of pocket obligation and captures the patient's

>> authorization for that amount. Final settlement then can occur

>> automatically when the insurance company's remittance advice is

>> issued. This process results in patient collections without

>> paper statements.

>>

>>

>> * *Advance Payment Plan™* allows practices to obtain recurring

>> payments from patients for large dollar obligations and past

>> due amounts. mPay Gateway's unique delayed settlement

>> technology enables the provider to establish a payment plan

>> with the patient without waiting for insurance adjudication.

>> Once the relevant remittance advice is issued, Advance Payment

>> Plan™ will then automatically adjust the recurring payment to

>> match the final obligation.

>>

>>

>> * *Messaging to Patients* Post settlement mPay Gateway can send a

>> post mailed or e-mailed notice to a patient with a summary and

>> explanation of the final settlement transaction.

>>

>>

>> --

>> Sangeetha Murthy M.D

>>

>>

>

>

Attachment: vcard [not shown]

[Guest guest]

I think it’s only not legal to require

your patients to provide the info. As long as you have your “red flag rules”

in place, I think you’re OK to collect the info. We recommend it to our

patients with coinsurance and high deductibles. Most of them appreciate it.

The ones that don’t can pay with Paypal or get invoiced.

Pratt

Office Manager

Oak Tree Internal Medicine P.C

www.prattmd.info

From: [mailto: ] On Behalf Of Ellen son

Sent: Thursday, September 23, 2010

9:53 AM

To:

Subject: Re:

copay and coinsurance colllection

I'm not

sure about this but I think it's not legal to hold credit card

info these days. Companies do auto-pay or individuals can set that up.

Larry Lindeman wrote:

>

>

> Larry Lindeman MD

> Roscoe Village Family Medicine

> 2255 W. Roscoe

> Chicago, Illinois 60618

> www.roscoevillagefamilymedicine.com

> <http://www.roscoevillagefamilymedicine.com>

>

>

>

>

>

>

> We currently collect credit card information and then charge it for

> balances. We almost never send out bills. We don't put a hold on the

> card for the whole amount at each visit so occasionally we get a card

> that won't let us put a new charge on it. Our method it cheap but this

> mPay seems a little more elegant and might have better patient

> acceptance than us holding their credit card. On Sep 22, 2010, at 8:33

> PM, Sangeetha Murthy wrote:

>

>> Hi all,

>>

>>

>> This is what I came across

>>

>> http://www.mpaygateway.com/

>>

>>

>> mPay Gateway - Making payments simple.

>>

>> mPay Gateway, is a payment system interfaced with your existing

>> practice management systems that secures payment from patients before

>> they leave the office.

>>

>> With the current shift to consumer-driven health care, patients are

>> now responsible for a larger portion of their total health care

>> payments. It is estimated that physicians receive only fifty cents of

>> every dollar billed to patients after they leave the office. This

>> results in an industry-wide total of $300 billion* lost each year to

>> patient non-payment.

>>

>> mPay Gateway's retail payment process:

>>

>> * Secures deductible and co-insurance payment at the time of service

>> * Eliminates bad debt

>> * Eliminates statements

>> * Is simple and easy to implement

>>

>> mPay Gateway is a PCI and HIPAA compliant web-based software

>> application which enables the collections of the patient's obligation

>> at the point of service.

>>

>> mPay Gateway leads the industry with a proprietary software to manage

>> patient payments at a *Check-In* or *Check-Out* counter. Its virtual

>> card swipe terminal is easily interfaced with any practice management

>> system to eliminate duplicate entry.

>>

>> It allows clinic staff to perform the following transactions at point

>> of service or any other time:

>>

>>

>> * *Immediate Settlements* for all known dollar amounts such as

>> co-payments and outstanding balances.

>>

>>

>> * *Delayed Settlements™* for deductible and co-insurance

>> obligation. mPay Gateway quickly calculates the patients'

>> maximum out of pocket obligation and captures the patient's

>> authorization for that amount. Final settlement then can occur

>> automatically when the insurance company's remittance advice is

>> issued. This process results in patient collections without

>> paper statements.

>>

>>

>> * *Advance Payment Plan™* allows practices to obtain recurring

>> payments from patients for large dollar obligations and past

>> due amounts. mPay Gateway's unique delayed settlement

>> technology enables the provider to establish a payment plan

>> with the patient without waiting for insurance adjudication.

>> Once the relevant remittance advice is issued, Advance Payment

>> Plan™ will then automatically adjust the recurring payment to

>> match the final obligation.

>>

>>

>> * *Messaging to Patients* Post settlement mPay Gateway can send a

>> post mailed or e-mailed notice to a patient with a summary and

>> explanation of the final settlement transaction.

>>

>>

>> --

>> Sangeetha Murthy M.D

>>

>>

>

>

[Guest guest]

You wrote: “I think

it’s only not legal to require your patients to provide the info.

As long as you have your “red flag rules” in place, I think

you’re OK to collect the info. ”

Are you saying: “it’s legal

to require your patients to provide credit card information for future charges if

your “red flag rules” is in place.”

My newspaper office charges my

credit card each month without my having to call to make payment arrangements and

so do several other services I use. Perhaps there is something different

about their service arrangement from what we need but that difference is not

obvious to me.

From:

[mailto: ] On Behalf Of Pratt

Sent: Thursday, September 23, 2010 1:08 PM

To:

Subject: RE: copay and coinsurance colllection

I think

it’s only not legal to require your patients to provide the info.

As long as you have your “red flag rules” in place, I think

you’re OK to collect the info. We recommend it to our patients with

coinsurance and high deductibles. Most of them appreciate it. The

ones that don’t can pay with Paypal or get invoiced.

Pratt

Office Manager

Oak Tree Internal Medicine P.C

www.prattmd.info

From:

[mailto: ] On Behalf Of Ellen

son

Sent: Thursday, September 23, 2010 9:53 AM

To:

Subject: Re: copay and coinsurance colllection

I'm not sure about this but I think it's not legal to hold credit card

info these days. Companies do auto-pay or individuals can set that up.

Larry Lindeman wrote:

>

>

> Larry Lindeman MD

> Roscoe Village Family Medicine

> 2255 W. Roscoe

> Chicago, Illinois 60618

> www.roscoevillagefamilymedicine.com

> <http://www.roscoevillagefamilymedicine.com>

>

>

>

>

>

>

> We currently collect credit card information and then charge it for

> balances. We almost never send out bills. We don't put a hold on the

> card for the whole amount at each visit so occasionally we get a card

> that won't let us put a new charge on it. Our method it cheap but this

> mPay seems a little more elegant and might have better patient

> acceptance than us holding their credit card. On Sep 22, 2010, at 8:33

> PM, Sangeetha Murthy wrote:

>

>> Hi all,

>>

>>

>> This is what I came across

>>

>> http://www.mpaygateway.com/

>>

>>

>> mPay Gateway - Making payments simple.

>>

>> mPay Gateway, is a payment system interfaced with your existing

>> practice management systems that secures payment from patients before

>> they leave the office.

>>

>> With the current shift to consumer-driven health care, patients are

>> now responsible for a larger portion of their total health care

>> payments. It is estimated that physicians receive only fifty cents of

>> every dollar billed to patients after they leave the office. This

>> results in an industry-wide total of $300 billion* lost each year to

>> patient non-payment.

>>

>> mPay Gateway's retail payment process:

>>

>> * Secures deductible and co-insurance payment at the time of service

>> * Eliminates bad debt

>> * Eliminates statements

>> * Is simple and easy to implement

>>

>> mPay Gateway is a PCI and HIPAA compliant web-based software

>> application which enables the collections of the patient's obligation

>> at the point of service.

>>

>> mPay Gateway leads the industry with a proprietary software to manage

>> patient payments at a *Check-In* or *Check-Out* counter. Its virtual

>> card swipe terminal is easily interfaced with any practice management

>> system to eliminate duplicate entry.

>>

>> It allows clinic staff to perform the following transactions at point

>> of service or any other time:

>>

>>

>> * *Immediate Settlements* for all known dollar amounts such as

>> co-payments and outstanding balances.

>>

>>

>> * *Delayed Settlements™* for deductible and co-insurance

>> obligation. mPay Gateway quickly calculates the patients'

>> maximum out of pocket obligation and captures the patient's

>> authorization for that amount. Final settlement then can occur

>> automatically when the insurance company's remittance advice is

>> issued. This process results in patient collections without

>> paper statements.

>>

>>

>> * *Advance Payment Plan™* allows practices to obtain recurring

>> payments from patients for large dollar obligations and past

>> due amounts. mPay Gateway's unique delayed settlement

>> technology enables the provider to establish a payment plan

>> with the patient without waiting for insurance adjudication.

>> Once the relevant remittance advice is issued, Advance Payment

>> Plan™ will then automatically adjust the recurring payment to

>> match the final obligation.

>>

>>

>> * *Messaging to Patients* Post settlement mPay Gateway can send a

>> post mailed or e-mailed notice to a patient with a summary and

>> explanation of the final settlement transaction.

>>

>>

>> --

>> Sangeetha Murthy M.D

>>

>>

>

>