911:: Pens & Legals

[Guest guest]

In a message dated 3/29/2000 2:05:02 PM Eastern Daylight Time,

kjkinsey@... writes:

<< I have just started

training, and I told my trainee that I don't expect her to do everything the

exact same way I do, but I highly recommend not getting into the habit of

writing down. >>

I am the same way.. The only thing that I write down and that I allow

trainees to , is requests. There is nothing in our currend CAD that flags

units that have requests typed into their call, so there is nothing but our

memory to rely on. So I have an organized system and that is all I write

down.. Keep telling folks about that double work and missing stuff while

youare writing and falling behind..

Thanks for alloweing my 2 cents

Toni Wyman, (CTO)...Gwinnett County Police, GA ( just N of HotLanta)

770 Hi Hope Rd, Lawrenceville, GA 30046

(These are only my opinions, not my agency's, after all they are the

government and they have opinions of their own)

For liability reasons my posts and opinions are to be reprinted with my

permission only

Email to: E911gal136@...

[Guest guest]

At 12:34 PM 04/04/2000 -0400, Toni W. near Hotlanta wrote:

----------------<snip>---------------------

There is nothing in our currend CAD that flags

>units that have requests typed into their call, so there is nothing but our

>memory to rely on. So I have an organized system and that is all I write

>down.. Keep telling folks about that double work and missing stuff while

>youare writing and falling behind..

>Thanks for alloweing my 2 cents

Another cool thing about our CAD system is how it tags requests; part of

the entry format is to include the requesting unit (or " CAD " if it's a

request made from the service desk before a unit is assigned) because the

programmer folks knew we were gonna need to know who asked for it. It also

" requires " a location, which can be typed just about anyway you want it,

because that particular " location " field - in inquiry requests - does not

Geo-validate. <grin> So, the return comes back with a header indicating

the requester and a location.

Since anything can be typed in that field, folks at the service desk often

indicate the CAD log number associated with the inquiry. (See, they don't

necessarily know what unit will be assigned, so they type " CAD " for the

unit, and then indicate the CAD Log number. After all, they could have

several requests entered, pending and returned within a very few minutes,

so " CAD " isn't gonna help much as a reference. The log number in that

" location " field will let 'em know which situation/CAD log needs the return

appended to it.)

I've watched the dispatchers type XX in that " location " field - for

brevity's sake, I guess - instead of a location or CAD log number, then

smiled to myself as they flip through stuff trying to remember why they ran

that inquiry and for whom.

.....so we still don't NEED a pen and paper unless we're not using our CAD

fields and functions for the purposes they are intended.

Obviously, everybody's CAD system isn't the same. This may be a cool

feature in ours, but there are other features in OTHER CAD systems we drool

over, wistfully.

Happy to be here, proud to serve.

Olmstead

Communications Supervisor

~on the Central California coastline~

" Not presumed to be an official statement of my employing agency. "

Home E-mail: mailto:gryeyes@...

http://www.gryeyes.com/