cancel/no show rates

[Guest guest]

Hello , I can help you with general information about two national companies that I have worked for regarding cancellation, no show rates, but you will have some difficulty getting "published rates" since most companies do not disclose this sort of information. As a generalization you will see a variance from an average of a low of about 11% to a high of over 20% but this will vary greatly dependent upon the nature of the population. For instance, a workers comp dominated population would have a usually higher rate for cancellations as would a continence population because of the diagnosis and the age of the typical patient. The typical average though is around 13%.

You also need to know if a reschedule is counted as a cancellation if it is a"made up" visit within a certain period of time such as a week

As for charging, it is often used as a deterent but never actually collected. I do not think that it is illegal as long as you make it clear up front. BR

[Guest guest]

Hi. We are PT students doing a clinical project where we need to analyze

data and come up with strategies to reduce the cancel/no show rate at

outpatient clinics.

We were interested if anyone knew if there were any industry standards as to

what a normal or acceptable cancel/no show rate would be for productivity.

Is there any information available from OSHA or does anyone know if large

corporations have statistics like that posted (i.e. NovaCare).

In addition, does anyone know if imposing a cancellation fee is against any

laws or regulations? Does this go against any of the

reimbursement/insurance agency policies (i.e. Medicare, Worker's

Compensation)?

If anyone could help direct us toward resources or provide us with this

information we'd greatly appreciate it.

Thanks!

Lee and Soo Jin Hong, SPT's

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